eCommerce Digital Product Manager

eCommerce Digital Product Manager

London, Paddington or Reading 485 - 515 per day (Inside IR35) Working Pattern: 2-3 days onsite, remainder WFH

Overview

We're partnering with a leading UK consumer digital brand to hire an experienced Product Manager / Product Owner to support a new product initiative within a high-performing eCommerce function.

This is an exciting opportunity to join a commercially focused Digital Product team responsible for delivering high-converting online shopping experiences across a large-scale retail platform.

You will sit within a dedicated squad working on a confidential new product, helping shape customer journeys that directly impact online sales performance and customer satisfaction.

The Role

As an eCommerce Product Manager, you will drive new product ideas through qualitative research, data analysis and experimentation. You will identify issues across the website, shape solutions, and take ownership of initiatives from discovery and delivery through to optimisation and performance.

You will prioritise digital sales demand and work closely with development squads to ensure effective and timely delivery aligned to business strategy, KPIs and OKRs.

You will also monitor the eCommerce landscape to identify opportunities to enhance the digital experience and create competitive advantage. This includes managing third-party capabilities and providing early consultation to business stakeholders to shape execution approaches and set clear expectations around scope, complexity and budget.

We are looking for someone passionate about products, customers and digital experience, with a strong commitment to high-quality execution and continuous improvement.

Essential Skills & Experience

• Experience in eCommerce product management
• Experience working within Agile squads and Scrum methodology
• Strong attention to detail with the ability to deliver against tight deadlines
• Experience managing the digital product lifecycle
• Sound judgement and business instinct with the confidence to challenge traditional thinking
• Commercially and technically minded, able to bridge the gap between business and engineering teams
• Proven ability to work with multiple stakeholders across an organisation

Key Responsibilities

Product Discovery

• Analyse website performance using analytics tools and data sources to identify opportunities for improvement
• Use cross-channel data to understand customer behaviour and develop ideas to increase online engagement
• Conduct competitor analysis, eCommerce reviews and market research to inform product improvements

Product Strategy

• Contribute to the eCommerce Product Roadmap, prioritising initiatives that deliver the greatest impact against digital targets, OKRs and KPIs
• Forecast costs, effort and revenue benefits to guide prioritisation
• Collaborate with stakeholders across the organisation to gain support for product initiatives
• Define product requirements, user stories and delivery priorities

Product Development

• Work with cross-functional teams to deliver new products, capabilities and functionality at pace and within budget
• Partner with designers and developers to deliver intuitive and visually engaging user experiences
• Conduct usability testing to identify data-driven improvements
• Manage product timelines, budgets and resources, using Jira for UX/UI and development ticketing
• Work closely with commercial stakeholders to ensure delivery aligns with business objectives

Continuous Improvement

• Manage digital propositions and collaborate with third-party providers to enhance products
• Monitor released features and identify optimisation opportunities

Diversity and Inclusion Statement PCR Digital

At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment. It is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.