Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
2nd Line engineer - 5 days onsite We are looking for an experienced 1st/2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills 1st/2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
22/05/2026
Full time
2nd Line engineer - 5 days onsite We are looking for an experienced 1st/2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills 1st/2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: 2nd Line Support Team LeaderLocation: Near Richmond, London (On-site)Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands on 2nd Line Support with team leadership and project coordination responsibilities within a fast paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
22/05/2026
Full time
Job Title: 2nd Line Support Team LeaderLocation: Near Richmond, London (On-site)Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands on 2nd Line Support with team leadership and project coordination responsibilities within a fast paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
22/05/2026
Full time
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self motivated with a desire to learn, grow, and support the people around you. Confident delivering training one to one or in group settings. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
22/05/2026
Full time
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self motivated with a desire to learn, grow, and support the people around you. Confident delivering training one to one or in group settings. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton , this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self-motivated with a desire to learn, grow, and support the people around you. Confident delivering training one-to-one or in group settings. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
22/05/2026
Full time
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton , this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self-motivated with a desire to learn, grow, and support the people around you. Confident delivering training one-to-one or in group settings. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Job Description The role As an Infrastructure Engineer or Senior Infrastructure Engineer at NEXT, you will be a vital part of the Technology team, responsible for maintaining and enhancing the IT systems that keep our global business moving. You will ensure the stability and security of both our on-premise and cloud-based platforms. Our brand is dynamic and constantly evolving. In this role, you won't just "keep the lights on"; you will actively contribute to new technology projects that push our boundaries and improve the experience for millions of customers worldwide. What you'll take on We build on success and learn to evolve every day. In this role, you will: Make it happen by managing and resolving incidents and system changes, acting as a key escalation point for the team. Push the boundaries by implementing resilient, scalable solutions and developing automation scripts to streamline our operations. Invite collaboration by working alongside other technology teams to deliver large-scale projects and initiatives. Keep it real by creating clear technical documentation and ensuring all systems meet our high standards for security and excellence. Support the team by participating in an out-of-hours on-call rota, ensuring our critical business systems are always ready for action. What you'll bring Life at NEXT is fast and full on, so we are looking for someone who is ready to give it their all. You should have: Strong analytical skills and a proven track record of supporting technology platforms in an enterprise environment and the ability to manage your own time effectively. A growth mindset with a willingness to learn new skills and adapt to the latest industry developments. You will have a genuine passion for IT with a desire to learn and implement the latest tools and technologies. A collaborative spirit, showing respect for every colleague and a lack of ego as we work toward shared goals. You will have a proven ability to work both independently and as part of a team, with the judgment to elevate issues appropriately. Quiet confidence when working under pressure, with the ability to communicate clearly and directly with everyone across the business. You will have the ability to plan, prioritise and set completion dates, providing regular reporting on work progress. Excellent attention to detail and the ability to prioritise a busy workload while maintaining a focus on the customer experience. Experience working within large corporate environments following Change Management and Project Management frameworks. Technical requirements Real-world experience managing devices across desktops and servers, with tools such as Microsoft Configuration Manager, Ansible including report building with Power BI Proficient in Windows Server Support, Group Policy, Active Directory and Certificate Authority. Expertise in automating tasks using Azure runbooks, Ansible or other automation platforms using PowerShell and other scripting languages to automate complex tasks. Understanding of configuring encryption protocols and algorithms. Experience with Vulnerability management products (e.g., Qualys, Kenna) and hands on remediation of addressing these vulnerabilities. Troubleshooting and remediation of failed patch installations and PCI vulnerability experience would be a bonus. Installation and troubleshooting of EDR products. Implementation and troubleshooting certificate issuance/management/automation. Possess a Microsoft Certified: Azure Fundamentals (AZ 900) certification. About Us You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! About some of our Benefits 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products ( when purchased through NEXT) Company performance based bonus On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a digital GP and other free health and wellbeing services Free on-site parking Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Grow and develop on the job whilst gaining a qualification Direct to Work - Discount online and in store, collect your items the next day for free from your place of work or local store Support Networks - Access to Network Groups to empower and celebrate each other Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail. England, United Kingdom of Great Britain and Northern Ireland
22/05/2026
Full time
Job Description The role As an Infrastructure Engineer or Senior Infrastructure Engineer at NEXT, you will be a vital part of the Technology team, responsible for maintaining and enhancing the IT systems that keep our global business moving. You will ensure the stability and security of both our on-premise and cloud-based platforms. Our brand is dynamic and constantly evolving. In this role, you won't just "keep the lights on"; you will actively contribute to new technology projects that push our boundaries and improve the experience for millions of customers worldwide. What you'll take on We build on success and learn to evolve every day. In this role, you will: Make it happen by managing and resolving incidents and system changes, acting as a key escalation point for the team. Push the boundaries by implementing resilient, scalable solutions and developing automation scripts to streamline our operations. Invite collaboration by working alongside other technology teams to deliver large-scale projects and initiatives. Keep it real by creating clear technical documentation and ensuring all systems meet our high standards for security and excellence. Support the team by participating in an out-of-hours on-call rota, ensuring our critical business systems are always ready for action. What you'll bring Life at NEXT is fast and full on, so we are looking for someone who is ready to give it their all. You should have: Strong analytical skills and a proven track record of supporting technology platforms in an enterprise environment and the ability to manage your own time effectively. A growth mindset with a willingness to learn new skills and adapt to the latest industry developments. You will have a genuine passion for IT with a desire to learn and implement the latest tools and technologies. A collaborative spirit, showing respect for every colleague and a lack of ego as we work toward shared goals. You will have a proven ability to work both independently and as part of a team, with the judgment to elevate issues appropriately. Quiet confidence when working under pressure, with the ability to communicate clearly and directly with everyone across the business. You will have the ability to plan, prioritise and set completion dates, providing regular reporting on work progress. Excellent attention to detail and the ability to prioritise a busy workload while maintaining a focus on the customer experience. Experience working within large corporate environments following Change Management and Project Management frameworks. Technical requirements Real-world experience managing devices across desktops and servers, with tools such as Microsoft Configuration Manager, Ansible including report building with Power BI Proficient in Windows Server Support, Group Policy, Active Directory and Certificate Authority. Expertise in automating tasks using Azure runbooks, Ansible or other automation platforms using PowerShell and other scripting languages to automate complex tasks. Understanding of configuring encryption protocols and algorithms. Experience with Vulnerability management products (e.g., Qualys, Kenna) and hands on remediation of addressing these vulnerabilities. Troubleshooting and remediation of failed patch installations and PCI vulnerability experience would be a bonus. Installation and troubleshooting of EDR products. Implementation and troubleshooting certificate issuance/management/automation. Possess a Microsoft Certified: Azure Fundamentals (AZ 900) certification. About Us You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! About some of our Benefits 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products ( when purchased through NEXT) Company performance based bonus On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a digital GP and other free health and wellbeing services Free on-site parking Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Grow and develop on the job whilst gaining a qualification Direct to Work - Discount online and in store, collect your items the next day for free from your place of work or local store Support Networks - Access to Network Groups to empower and celebrate each other Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail. England, United Kingdom of Great Britain and Northern Ireland
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
22/05/2026
Full time
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
Nomios' mission is to build a 'secure and connected' future. Organisations across the globe depend on us to help secure and connect their digital infrastructures. To support our continued growth in the UK, we are seeking an experienced Network and Security Managed Services Engineer with strong specialisation in Palo Alto Networks technologies to join our team. This role requires a deep technical focus on the Palo Alto Networks ecosystem, with hands on expertise across the Palo Alto security platform and product stack. The successful candidate will be comfortable designing, supporting, and troubleshooting Palo Alto Networks solutions within complex customer environments and acting as a trusted technical specialist in this area. Candidates must hold a current Palo Alto Networks certification such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or an equivalent Palo Alto certification. This is a fantastic opportunity for an engineer looking to further develop their career within a highly skilled technical team, working extensively with Palo Alto Networks technologies. The ideal candidate will bring a specialist mindset, proactive approach, and strong technical curiosity, while also being keen to share knowledge and mentor others within the team. Your role as Network and Security Managed Services Engineer Your role as a Network and Security Engineer is critical to our customer support processes. You will provide Level 2 and Level 3 support to our clients to resolve complex network/systems faults, in addition to implementing customer service requests on a range of networking technologies, including WAN, Managed LAN, Firewalls and Wi Fi. Working as part of a team, you need to love what you do! You should want to consistently learn and certify; be able to challenge the status quo; thrive on problem solving; and have a keen eye for detail. Responsibilities Your responsibilities will support the aim of providing a first-class customer experience, with a strong focus on delivering expert support across the Palo Alto Networks security platform. You will be expected to: Conduct technical onboarding of new clients, including configuring Palo Alto Networks solutions, VPN access, alert monitoring, and maintaining accurate technical documentation. Ensure that assigned Palo Alto Networks infrastructure within customer environments is configured, deployed, tested, and fully operational; monitor customer environments remotely. Proactively identify network and security issues within Palo Alto environments, logging incidents with the appropriate level of detail and taking ownership through to resolution. Implement configuration changes to Palo Alto Networks platforms in line with agreed change management processes. Perform software upgrades, patches, and security updates across supported Palo Alto technologies. Provide 2nd and 3rd Line support for Palo Alto Networks solutions, resolving faults and fulfilling service requests within managed service environments. Deliver excellent customer service, managing customer communications and expectations throughout incident resolution and service delivery. Work within strict Service Level Agreements (SLAs) for change requests, fault restoration, and incident resolution. Manage and coordinate escalated incidents, liaising with Palo Alto Networks support where required for major incidents or complex technical issues. Ensure customers receive clear and timely progress updates on incidents and service requests, while keeping internal systems and ticketing platforms fully updated. Manage support tickets effectively to meet agreed KPIs and operational targets. Provide mentoring and technical guidance to junior engineers, particularly around Palo Alto Networks technologies and best practices. Contribute to Continual Service Improvement (CSI) initiatives to enhance service delivery and customer experience. Collaborate with the wider technical and security community within Nomios on projects, improvements, and knowledge sharing related to Palo Alto Networks solutions. We hire smart, high energy people who take pride in delivering high quality technical support. You will be a highly motivated individual who works well within a collaborative team environment and communicates clearly with both colleagues and customers. A strong desire to continuously learn and develop your expertise - particularly within the Palo Alto Networks ecosystem - is essential. You must be able to demonstrate the skills and competencies required to deliver first class service and technical support within a managed services environment. Essential experience: Strong hands on experience with Palo Alto Networks technologies, including Next Generation Firewalls and the wider Palo Alto security platform. Proven experience managing and supporting network infrastructure, including switches, routers, and firewalls. Strong troubleshooting and problem solving skills across network and security environments. Experience with network monitoring tools using SNMP (e.g., Zabbix or similar platforms). Experience working within an ITIL based support environment and meeting defined SLAs. Excellent written and verbal communication skills, with the ability to clearly explain technical issues to customers and colleagues. Deep working knowledge of networking and network security principles. Certifications: Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent Palo Alto certification (current). Additional Palo Alto certifications such as Next Generation Firewall Engineer or Security Service Edge Engineer are highly desirable. Desired experience: Experience supporting or managing Palo Alto Prisma Access or SASE solutions. Experience supporting or managing SD WAN environments, particularly within the Palo Alto ecosystem. Broader exposure to cloud delivered security and modern security architectures. Job Specifics This is a hybrid role, requiring attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!). Hours are full time: Monday Friday, 9:00am 5:30pm. Flexibility with hours is required in the event of a major incident. Why would you choose to come and work with us? You will get to work in a dynamic, fast paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive remuneration scheme along with industry leading benefits. Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
22/05/2026
Full time
Nomios' mission is to build a 'secure and connected' future. Organisations across the globe depend on us to help secure and connect their digital infrastructures. To support our continued growth in the UK, we are seeking an experienced Network and Security Managed Services Engineer with strong specialisation in Palo Alto Networks technologies to join our team. This role requires a deep technical focus on the Palo Alto Networks ecosystem, with hands on expertise across the Palo Alto security platform and product stack. The successful candidate will be comfortable designing, supporting, and troubleshooting Palo Alto Networks solutions within complex customer environments and acting as a trusted technical specialist in this area. Candidates must hold a current Palo Alto Networks certification such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or an equivalent Palo Alto certification. This is a fantastic opportunity for an engineer looking to further develop their career within a highly skilled technical team, working extensively with Palo Alto Networks technologies. The ideal candidate will bring a specialist mindset, proactive approach, and strong technical curiosity, while also being keen to share knowledge and mentor others within the team. Your role as Network and Security Managed Services Engineer Your role as a Network and Security Engineer is critical to our customer support processes. You will provide Level 2 and Level 3 support to our clients to resolve complex network/systems faults, in addition to implementing customer service requests on a range of networking technologies, including WAN, Managed LAN, Firewalls and Wi Fi. Working as part of a team, you need to love what you do! You should want to consistently learn and certify; be able to challenge the status quo; thrive on problem solving; and have a keen eye for detail. Responsibilities Your responsibilities will support the aim of providing a first-class customer experience, with a strong focus on delivering expert support across the Palo Alto Networks security platform. You will be expected to: Conduct technical onboarding of new clients, including configuring Palo Alto Networks solutions, VPN access, alert monitoring, and maintaining accurate technical documentation. Ensure that assigned Palo Alto Networks infrastructure within customer environments is configured, deployed, tested, and fully operational; monitor customer environments remotely. Proactively identify network and security issues within Palo Alto environments, logging incidents with the appropriate level of detail and taking ownership through to resolution. Implement configuration changes to Palo Alto Networks platforms in line with agreed change management processes. Perform software upgrades, patches, and security updates across supported Palo Alto technologies. Provide 2nd and 3rd Line support for Palo Alto Networks solutions, resolving faults and fulfilling service requests within managed service environments. Deliver excellent customer service, managing customer communications and expectations throughout incident resolution and service delivery. Work within strict Service Level Agreements (SLAs) for change requests, fault restoration, and incident resolution. Manage and coordinate escalated incidents, liaising with Palo Alto Networks support where required for major incidents or complex technical issues. Ensure customers receive clear and timely progress updates on incidents and service requests, while keeping internal systems and ticketing platforms fully updated. Manage support tickets effectively to meet agreed KPIs and operational targets. Provide mentoring and technical guidance to junior engineers, particularly around Palo Alto Networks technologies and best practices. Contribute to Continual Service Improvement (CSI) initiatives to enhance service delivery and customer experience. Collaborate with the wider technical and security community within Nomios on projects, improvements, and knowledge sharing related to Palo Alto Networks solutions. We hire smart, high energy people who take pride in delivering high quality technical support. You will be a highly motivated individual who works well within a collaborative team environment and communicates clearly with both colleagues and customers. A strong desire to continuously learn and develop your expertise - particularly within the Palo Alto Networks ecosystem - is essential. You must be able to demonstrate the skills and competencies required to deliver first class service and technical support within a managed services environment. Essential experience: Strong hands on experience with Palo Alto Networks technologies, including Next Generation Firewalls and the wider Palo Alto security platform. Proven experience managing and supporting network infrastructure, including switches, routers, and firewalls. Strong troubleshooting and problem solving skills across network and security environments. Experience with network monitoring tools using SNMP (e.g., Zabbix or similar platforms). Experience working within an ITIL based support environment and meeting defined SLAs. Excellent written and verbal communication skills, with the ability to clearly explain technical issues to customers and colleagues. Deep working knowledge of networking and network security principles. Certifications: Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent Palo Alto certification (current). Additional Palo Alto certifications such as Next Generation Firewall Engineer or Security Service Edge Engineer are highly desirable. Desired experience: Experience supporting or managing Palo Alto Prisma Access or SASE solutions. Experience supporting or managing SD WAN environments, particularly within the Palo Alto ecosystem. Broader exposure to cloud delivered security and modern security architectures. Job Specifics This is a hybrid role, requiring attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!). Hours are full time: Monday Friday, 9:00am 5:30pm. Flexibility with hours is required in the event of a major incident. Why would you choose to come and work with us? You will get to work in a dynamic, fast paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive remuneration scheme along with industry leading benefits. Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
2nd Line Wintel Engineer Onsite in Stevenage £40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying Servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (see below)
22/05/2026
Full time
2nd Line Wintel Engineer Onsite in Stevenage £40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying Servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (see below)
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
22/05/2026
Full time
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform - ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you'll manage and support end-user computing environments across multiple clients. You'll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There's a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: Solid 2nd line EUC support experience, ideally in an MSP environment. Strong hands-on experience with Intune. Knowledge of Windows 10/11 and Microsoft 365. Familiarity with Azure AD / Entra ID. Problem-solving skills and a customer-focused approach. Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: Exposure to Autopilot and device lifecycle management. Understanding of endpoint security concepts. Microsoft certifications or willingness to work towards them. What's on Offer: Hybrid working model in London. Friendly, collaborative technical team. Training, learning, and career progression opportunities. Exposure to a variety of client environments and technologies. Opportunity to grow alongside a company aiming to double in size over the next 10 months. Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line
22/05/2026
Full time
EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform - ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you'll manage and support end-user computing environments across multiple clients. You'll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There's a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: Solid 2nd line EUC support experience, ideally in an MSP environment. Strong hands-on experience with Intune. Knowledge of Windows 10/11 and Microsoft 365. Familiarity with Azure AD / Entra ID. Problem-solving skills and a customer-focused approach. Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: Exposure to Autopilot and device lifecycle management. Understanding of endpoint security concepts. Microsoft certifications or willingness to work towards them. What's on Offer: Hybrid working model in London. Friendly, collaborative technical team. Training, learning, and career progression opportunities. Exposure to a variety of client environments and technologies. Opportunity to grow alongside a company aiming to double in size over the next 10 months. Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line
Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: Travelling to client sites across London and surrounding areas to deliver onsite technical support Supporting the internal service desk team remotely when not on client premises Building and maintaining strong working relationships with client stakeholders Troubleshooting and resolving complex issues across desktop, server, and cloud environments Documenting incidents and resolutions Escalating issues appropriately Working collaboratively with colleagues Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential At least 2 year of field engineering experience, visiting and supporting multiple customer sites Strong 2nd line service desk background with the ability to manage competing priorities Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration VMware / Hyper-V Data backup solutions -VEEAM or equivalent Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration Strong PC hardware Software troubleshooting Excellent communication skills Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!
22/05/2026
Full time
Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: Travelling to client sites across London and surrounding areas to deliver onsite technical support Supporting the internal service desk team remotely when not on client premises Building and maintaining strong working relationships with client stakeholders Troubleshooting and resolving complex issues across desktop, server, and cloud environments Documenting incidents and resolutions Escalating issues appropriately Working collaboratively with colleagues Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential At least 2 year of field engineering experience, visiting and supporting multiple customer sites Strong 2nd line service desk background with the ability to manage competing priorities Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration VMware / Hyper-V Data backup solutions -VEEAM or equivalent Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration Strong PC hardware Software troubleshooting Excellent communication skills Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!
IT Support Analyst Hybrid £24,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training & certifications Mentoring from senior engineers Friendly, social, and collaborative team culture Regular team events and social activities Clear career progression 25 days leave + bank holidays IT Support Analyst Hybrid £24,500 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
22/05/2026
Full time
IT Support Analyst Hybrid £24,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training & certifications Mentoring from senior engineers Friendly, social, and collaborative team culture Regular team events and social activities Clear career progression 25 days leave + bank holidays IT Support Analyst Hybrid £24,500 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
2nd Support Engineer London 5 Days Onsite £40K Overview: An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.This is a hands-on support role where you'll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You'll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution. Role & Responsibilities: Provide 2nd line support across cloud, infrastructure, and user environments Troubleshoot issues across Windows, Microsoft 365, and network systems Support and maintain cloud platforms, ensuring performance and security Act as an escalation point for firewall and connectivity issues Work closely with 1st line and senior engineers to resolve incidents Build strong relationships with clients and deliver high-quality support Assist with system updates, documentation, and general maintenance tasks Help coordinate workloads and support day-to-day team operations Essential Skills & Experience: Experience in a 2nd Line Support / IT Support role Strong knowledge of Windows environments and troubleshooting Experience with Microsoft 365 (including basic admin and support) Exposure to networking / firewalls (FortiGate beneficial) Experience working in an MSP or customer-facing environment Ability to manage and prioritise workload independently Desirable: Exposure to cloud platforms (e.g. Azure) Basic scripting or automation experience MDM or device management exposure Relevant certifications or ongoing learning Package: Circa £40,000 (depending on experience) 5 days onsite in Wimbledon 40-hour week (hours 09:00-17:30) On-call rota every 4-6 weeks Travel to client sites (roughly 1 in 10 days) Flexible benefits package Strong opportunity for progression
22/05/2026
Full time
2nd Support Engineer London 5 Days Onsite £40K Overview: An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.This is a hands-on support role where you'll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You'll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution. Role & Responsibilities: Provide 2nd line support across cloud, infrastructure, and user environments Troubleshoot issues across Windows, Microsoft 365, and network systems Support and maintain cloud platforms, ensuring performance and security Act as an escalation point for firewall and connectivity issues Work closely with 1st line and senior engineers to resolve incidents Build strong relationships with clients and deliver high-quality support Assist with system updates, documentation, and general maintenance tasks Help coordinate workloads and support day-to-day team operations Essential Skills & Experience: Experience in a 2nd Line Support / IT Support role Strong knowledge of Windows environments and troubleshooting Experience with Microsoft 365 (including basic admin and support) Exposure to networking / firewalls (FortiGate beneficial) Experience working in an MSP or customer-facing environment Ability to manage and prioritise workload independently Desirable: Exposure to cloud platforms (e.g. Azure) Basic scripting or automation experience MDM or device management exposure Relevant certifications or ongoing learning Package: Circa £40,000 (depending on experience) 5 days onsite in Wimbledon 40-hour week (hours 09:00-17:30) On-call rota every 4-6 weeks Travel to client sites (roughly 1 in 10 days) Flexible benefits package Strong opportunity for progression
Advertised Salary: £44,397 to £52,230 per annum Job Function: Operations Working Hours: 37 Location Type: Home Start Contract Type: Permanent Posting End Date: Tuesday 2nd June Maintain and enhance the critical systems that keep our network running safely As our Electrical and Instrumentation Technician, you'll play a key role in maintaining, repairing and improving the systems that support Cadent's gas transportation network. This isn't just about fixing faults - it's about ensuring our Electrical & Instrumentation (E&I) assets operate safely, reliably and efficiently across the network. Working within our Safety and Engineering directorate, you'll support both routine and non routine activities, including fault finding, repairs and system modifications. You'll be hands on in the field, helping to keep essential infrastructure running while supporting wider operational performance and safety. This is a great opportunity for an experienced technician looking for variety, responsibility and the chance to make a visible impact in a safety critical environment. The role involves regular travel, so a full UK driving licence is essential. Why you'll love this role: Asset Health & Assurance - Assess and report on the condition of E&I equipment, ensuring systems remain safe and operational. Maintenance & Repair - Carry out maintenance, fault finding and repairs across instrumentation and electrical assets. Timely Delivery - Complete work efficiently and in line with statutory and operational requirements. Standby Support - Participate in an E&I standby rota to support network performance and service continuity. Contractor Oversight - Supervise contractors and third parties, ensuring safe, high quality work delivery. Operational Support - Support non routine activities and system modifications across the network. Team Collaboration - Build strong working relationships across Cadent teams and operational functions. What you'll bring: E&I Experience - Experience working in an Electrical & Instrumentation environment, including installation, maintenance and fault finding. Technical Knowledge - Strong understanding of electrical/instrumentation drawings, procedures and technical documentation. Regulatory Awareness - Knowledge of relevant legislation and standards (e.g. BS7671, EAWR, Health & Safety at Work Act). Standards & Compliance - Familiarity with engineering instructions, codes of practice and statutory regulations. Electrical Qualifications - Electrical testing and inspection qualification (C&G 2391 or equivalent), or a recognised electrical/instrumentation qualification or apprenticeship. COMPEX Certification - EX01-04 desirable but not essential. Flexible Working Approach - Ability to work both independently and collaboratively in a field based role. Interviews will be held week commencing Monday 8th June. Apply now to play a hands on role in maintaining the systems that keep Cadent's network safe, reliable and efficient. What's In It for You For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We value diversity and are committed to being an equitable employer.
22/05/2026
Full time
Advertised Salary: £44,397 to £52,230 per annum Job Function: Operations Working Hours: 37 Location Type: Home Start Contract Type: Permanent Posting End Date: Tuesday 2nd June Maintain and enhance the critical systems that keep our network running safely As our Electrical and Instrumentation Technician, you'll play a key role in maintaining, repairing and improving the systems that support Cadent's gas transportation network. This isn't just about fixing faults - it's about ensuring our Electrical & Instrumentation (E&I) assets operate safely, reliably and efficiently across the network. Working within our Safety and Engineering directorate, you'll support both routine and non routine activities, including fault finding, repairs and system modifications. You'll be hands on in the field, helping to keep essential infrastructure running while supporting wider operational performance and safety. This is a great opportunity for an experienced technician looking for variety, responsibility and the chance to make a visible impact in a safety critical environment. The role involves regular travel, so a full UK driving licence is essential. Why you'll love this role: Asset Health & Assurance - Assess and report on the condition of E&I equipment, ensuring systems remain safe and operational. Maintenance & Repair - Carry out maintenance, fault finding and repairs across instrumentation and electrical assets. Timely Delivery - Complete work efficiently and in line with statutory and operational requirements. Standby Support - Participate in an E&I standby rota to support network performance and service continuity. Contractor Oversight - Supervise contractors and third parties, ensuring safe, high quality work delivery. Operational Support - Support non routine activities and system modifications across the network. Team Collaboration - Build strong working relationships across Cadent teams and operational functions. What you'll bring: E&I Experience - Experience working in an Electrical & Instrumentation environment, including installation, maintenance and fault finding. Technical Knowledge - Strong understanding of electrical/instrumentation drawings, procedures and technical documentation. Regulatory Awareness - Knowledge of relevant legislation and standards (e.g. BS7671, EAWR, Health & Safety at Work Act). Standards & Compliance - Familiarity with engineering instructions, codes of practice and statutory regulations. Electrical Qualifications - Electrical testing and inspection qualification (C&G 2391 or equivalent), or a recognised electrical/instrumentation qualification or apprenticeship. COMPEX Certification - EX01-04 desirable but not essential. Flexible Working Approach - Ability to work both independently and collaboratively in a field based role. Interviews will be held week commencing Monday 8th June. Apply now to play a hands on role in maintaining the systems that keep Cadent's network safe, reliable and efficient. What's In It for You For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We value diversity and are committed to being an equitable employer.
End User Support Secure TechnicianApplyremote type: On-Sitelocations: Cheadletime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Cheadle, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Job Description We are currently looking to recruit an End User Support Technician to join our team in Cheadle . The purpose of this role is to assist in supporting Thales UK's IT infrastructure as a member of the End User Support (EUS) team with a focus and priority on supporting Thales UK's secure environment. Key Responsibilities and Tasks: Working with colleagues as a member of the squad supporting Thales UK's secure environment to provide the best possible service for users. Provide local and remote 1st/2nd and occasional 3rd line support for the secure environment, working on incidents and service requests raised from the UK Service Desk. Incident support, diagnosis and troubleshooting of reported issues on behalf of users. Point of contact for any service outages or high priority incidents. Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date. Build, deployment and support of hardware using automated tools (SCCM) and manual processes. Providing support for Thales UK's secure virtual desktop environment. Attending meetings and stand ups relating to the secure environment, highlighting ongoing and upcoming planned work ensuring clear visibility to EUS. Maintaining existing knowledge base articles and creating new ones as needed. Working with and assisting the local EUS squad supporting the wider Thales UK IT environment. Ensure appropriate support is provided within contractual support hours (37 hours total - 8hrs Mon to Thu and 5hrs Fri). However, a flexible approach is expected as the role may require occasional evening and weekend work. There might also be a requirement for on-call if needed. Qualifications, Experience and Skills: Experience in an IT support role, providing assistance to users both in person and remotely. Skilled in diagnosing issues and quickly finding effective solutions. Experience supporting desktop/laptop environments covering Windows 11, Windows 10 and Office applications. Skills with engineering and bespoke applications desirable. Exposure to working in secure or restrictive IT environments highly desirable. Focus on team work, working closely with colleagues locally and at remote locations as required. Ability to prioritise and action calls in busy environment and to take on work delegated by central Service Desk. Capability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally. Highly flexible attitude is required with the ability work independently, seek out work and take on tasks. UK nationality required due to need for security clearance. Knowledge of the following: Desktop support (Windows 11 / Windows 10 / Office), Fault-Finding and Troubleshooting skills, User Administration, SCCM, Bitlocker, VMware/Omnissa Horizon, Active Directory, Software Installation, Laptop/Desktop buildsDesirable: Automation tools (such as SCCM) Virtual Desktop Environments Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Multifactor authentication (MFA) experience Security Clearance Requirement: Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.Please visit the UKSV website for further guidance: Benefits: 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata) 24 hours volunteering paid for Private healthcare (grade dependent) Pension scheme Life cover 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
22/05/2026
Full time
End User Support Secure TechnicianApplyremote type: On-Sitelocations: Cheadletime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Cheadle, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Job Description We are currently looking to recruit an End User Support Technician to join our team in Cheadle . The purpose of this role is to assist in supporting Thales UK's IT infrastructure as a member of the End User Support (EUS) team with a focus and priority on supporting Thales UK's secure environment. Key Responsibilities and Tasks: Working with colleagues as a member of the squad supporting Thales UK's secure environment to provide the best possible service for users. Provide local and remote 1st/2nd and occasional 3rd line support for the secure environment, working on incidents and service requests raised from the UK Service Desk. Incident support, diagnosis and troubleshooting of reported issues on behalf of users. Point of contact for any service outages or high priority incidents. Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date. Build, deployment and support of hardware using automated tools (SCCM) and manual processes. Providing support for Thales UK's secure virtual desktop environment. Attending meetings and stand ups relating to the secure environment, highlighting ongoing and upcoming planned work ensuring clear visibility to EUS. Maintaining existing knowledge base articles and creating new ones as needed. Working with and assisting the local EUS squad supporting the wider Thales UK IT environment. Ensure appropriate support is provided within contractual support hours (37 hours total - 8hrs Mon to Thu and 5hrs Fri). However, a flexible approach is expected as the role may require occasional evening and weekend work. There might also be a requirement for on-call if needed. Qualifications, Experience and Skills: Experience in an IT support role, providing assistance to users both in person and remotely. Skilled in diagnosing issues and quickly finding effective solutions. Experience supporting desktop/laptop environments covering Windows 11, Windows 10 and Office applications. Skills with engineering and bespoke applications desirable. Exposure to working in secure or restrictive IT environments highly desirable. Focus on team work, working closely with colleagues locally and at remote locations as required. Ability to prioritise and action calls in busy environment and to take on work delegated by central Service Desk. Capability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally. Highly flexible attitude is required with the ability work independently, seek out work and take on tasks. UK nationality required due to need for security clearance. Knowledge of the following: Desktop support (Windows 11 / Windows 10 / Office), Fault-Finding and Troubleshooting skills, User Administration, SCCM, Bitlocker, VMware/Omnissa Horizon, Active Directory, Software Installation, Laptop/Desktop buildsDesirable: Automation tools (such as SCCM) Virtual Desktop Environments Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Multifactor authentication (MFA) experience Security Clearance Requirement: Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.Please visit the UKSV website for further guidance: Benefits: 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata) 24 hours volunteering paid for Private healthcare (grade dependent) Pension scheme Life cover 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
Location: Fishburn, Stockton-on-Tees Salary: up to £27,000 a year Job Type: Permanent, Full-time Shift & Schedule: 8hr shift, Monday-Friday Join our expanding support team as a Service Desk Technician and embark on an exciting career journey! As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you'll provide top-class IT support. This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools. You'll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you'll assist our 2nd and 3rd line support teams in their projects. We're seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service. As a Service Desk Technician, you'll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you'll interact with end-users, providing outstanding support and maintaining our reputation for excellence. Key Responsibilities: Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues. Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance. Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment. Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions. Documentation and Reporting: Maintain accurate records and provide comprehensive reports. Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards. Skills and knowledge required: Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support. Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred. Experience with Microsoft 365 is highly desirable. Strong timekeeping and communication skills are necessary for effective collaboration. Ability to work calmly under pressure ensures efficient problem-solving. Passion for continuous learning and expanding IT knowledge is crucial. Excellent customer-facing support skills enhance the overall experience. Adaptability and flexibility in dealing with evolving technologies and diverse client needs. Certifications, qualifications and experience required: Over 2 years' experience in a similar role preferred. Certifications such as Microsoft advantageous. Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate. The Package: As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes: Salary: Up to £27,000 Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started. Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities. Note: Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day. How to apply: You can apply for this position by submitting your CV and a covering letter to .
22/05/2026
Full time
Location: Fishburn, Stockton-on-Tees Salary: up to £27,000 a year Job Type: Permanent, Full-time Shift & Schedule: 8hr shift, Monday-Friday Join our expanding support team as a Service Desk Technician and embark on an exciting career journey! As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you'll provide top-class IT support. This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools. You'll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you'll assist our 2nd and 3rd line support teams in their projects. We're seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service. As a Service Desk Technician, you'll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you'll interact with end-users, providing outstanding support and maintaining our reputation for excellence. Key Responsibilities: Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues. Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance. Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment. Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions. Documentation and Reporting: Maintain accurate records and provide comprehensive reports. Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards. Skills and knowledge required: Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support. Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred. Experience with Microsoft 365 is highly desirable. Strong timekeeping and communication skills are necessary for effective collaboration. Ability to work calmly under pressure ensures efficient problem-solving. Passion for continuous learning and expanding IT knowledge is crucial. Excellent customer-facing support skills enhance the overall experience. Adaptability and flexibility in dealing with evolving technologies and diverse client needs. Certifications, qualifications and experience required: Over 2 years' experience in a similar role preferred. Certifications such as Microsoft advantageous. Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate. The Package: As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes: Salary: Up to £27,000 Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started. Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities. Note: Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day. How to apply: You can apply for this position by submitting your CV and a covering letter to .
The Cadillac Formula 1 Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1 , bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start up, with the ideas and originality of a business that always wants to lead, never wants to follow. We're building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. Fueled by bold ambition Play your part in getting us on the grid. Closing Date: Friday 29th May 2026 We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1 Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end users, employees and guests, and act as the initial point of contact for IT related issues, incidents, and service requests. At Cadillac Formula 1 Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success. Provide 1st and 2nd line support to the Team's IT users and guests Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS) Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed Management of user access to various systems and applications Maintain up-to-date documentation of IT assets, configurations and software licences Collaborate with other IT teams for more complex issues or problems that require higher level support Participate in an on call rotation to provide after hours support at critical times of the year or for serious incidents Assist in the creation of department Policies and Procedures Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency Driven by high performance What do you need to bring to the team? Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department Previous experience in the support and provisioning of iOS and macOS devices Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage Extensive knowledge of Windows and the M365 application suite Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products Good understanding of patch management for end user devices Good understanding of LAN, WAN, Firewall and server technologies Firm understanding ITIL based service management Good analytical skills and proven experience of fault finding and problem solving Demonstrate a "can do" flexible attitude to resolving tasks assigned Exceptional customer service and communication ability Clear and concise communication skills both verbally and digitally Ability to prioritise workloads in a time pressured environment and manage personal deadlines Demonstrate a passion for excellence and a desire to help people Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage A team like no other. The Cadillac Formula 1 Team challenges conventions and redefines success through bold ambition, cutting edge innovation, and an unwavering commitment to precision and excellence-on and off the track. This includes offering medical, generous time off and, as part of a global brand, huge potential for career development. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. At The Cadillac Formula 1 Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices. Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.
22/05/2026
Full time
The Cadillac Formula 1 Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1 , bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start up, with the ideas and originality of a business that always wants to lead, never wants to follow. We're building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. Fueled by bold ambition Play your part in getting us on the grid. Closing Date: Friday 29th May 2026 We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1 Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end users, employees and guests, and act as the initial point of contact for IT related issues, incidents, and service requests. At Cadillac Formula 1 Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success. Provide 1st and 2nd line support to the Team's IT users and guests Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS) Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed Management of user access to various systems and applications Maintain up-to-date documentation of IT assets, configurations and software licences Collaborate with other IT teams for more complex issues or problems that require higher level support Participate in an on call rotation to provide after hours support at critical times of the year or for serious incidents Assist in the creation of department Policies and Procedures Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency Driven by high performance What do you need to bring to the team? Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department Previous experience in the support and provisioning of iOS and macOS devices Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage Extensive knowledge of Windows and the M365 application suite Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products Good understanding of patch management for end user devices Good understanding of LAN, WAN, Firewall and server technologies Firm understanding ITIL based service management Good analytical skills and proven experience of fault finding and problem solving Demonstrate a "can do" flexible attitude to resolving tasks assigned Exceptional customer service and communication ability Clear and concise communication skills both verbally and digitally Ability to prioritise workloads in a time pressured environment and manage personal deadlines Demonstrate a passion for excellence and a desire to help people Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage A team like no other. The Cadillac Formula 1 Team challenges conventions and redefines success through bold ambition, cutting edge innovation, and an unwavering commitment to precision and excellence-on and off the track. This includes offering medical, generous time off and, as part of a global brand, huge potential for career development. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. At The Cadillac Formula 1 Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices. Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.
TechOps Engineer (IT Support / Infrastructure) London 3 days in office / 2 days WFH 3-Month Contract £400-£500 per day Likely Inside IR35 The Role We're hiring multiple TechOps Engineers to support a growing business and keep internal technology running smoothly. This is a hands on role focused on IT support, user onboarding/offboarding, access management, endpoint support, and office technology. You'll be working in a fast paced environment, handling a high volume of tickets while delivering excellent internal support. Key Responsibilities Manage day-to-day IT support tickets across hardware, software, and access issues Handle joiners, movers, and leavers processes Support Google Workspace and Microsoft 365 environments Manage devices using MDM tools such as JumpCloud, Jamf, Intune, Okta, etc. Troubleshoot 2nd / 3rd line support issues Provide office-based support including AV and hardware setup Maintain strong service levels and documentation Requirements Experience in IT Support / TechOps / Infrastructure Support roles Strong Google Workspace and/or Microsoft 365 admin experience Hands on experience with MDM tools Proven background in high-volume support environments Strong troubleshooting and communication skills Experience in medium to large businesses preferred
22/05/2026
Full time
TechOps Engineer (IT Support / Infrastructure) London 3 days in office / 2 days WFH 3-Month Contract £400-£500 per day Likely Inside IR35 The Role We're hiring multiple TechOps Engineers to support a growing business and keep internal technology running smoothly. This is a hands on role focused on IT support, user onboarding/offboarding, access management, endpoint support, and office technology. You'll be working in a fast paced environment, handling a high volume of tickets while delivering excellent internal support. Key Responsibilities Manage day-to-day IT support tickets across hardware, software, and access issues Handle joiners, movers, and leavers processes Support Google Workspace and Microsoft 365 environments Manage devices using MDM tools such as JumpCloud, Jamf, Intune, Okta, etc. Troubleshoot 2nd / 3rd line support issues Provide office-based support including AV and hardware setup Maintain strong service levels and documentation Requirements Experience in IT Support / TechOps / Infrastructure Support roles Strong Google Workspace and/or Microsoft 365 admin experience Hands on experience with MDM tools Proven background in high-volume support environments Strong troubleshooting and communication skills Experience in medium to large businesses preferred
