AV Event & Break Fix Technician

AV Event & Break Fix Technician

We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings

Role and Responsibilities

Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment.

You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company.

Conducting pre-event checks and post-event breakdowns.

On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site.

Ability to work closely with our client's Events Team, both coordinating the event before and during.

Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met.

Technical Skill Requirements

Highly skilled in event management, event scheduling, and resource management.

Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc);

Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events

Experienced in Live Event Streaming

Experienced in Audio networking (Dante, Blu link, Sonos).

Experienced in Video switchers (Analog Way, Extron).

Experienced in projector setup, diagnostics, and maintenance.

Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware).

Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces

Knowledge of IPTV systems

Good IT knowledge

Knowledge of lighting and related systems

Experience in the use of ticketing systems, specifically Service Now

Education/Certifications:

Preferences will be given to those applicants possessing any of the following:

Client relations-related training/certifications

AVIXA CTS-related certifications

Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves

Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+

Video editing software: Da Vinci Resolve; Luma Fusion

Audio DSP-related certifications

Crestron-related certifications

QSC-related certifications

Networking/IT-related certifications

Training will be given on-site whilst onboarding.

Site and Shifts

5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window.

Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift.

Day-to-day reporting is to our Cambridge-based Team Lead.

The candidate will be dedicated to this specific building.

There is no parking on site, but there are good bus routes and also lots of cycle storage.