Unified Support

On-site Audio-Visual Engineer Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Knowledge & Key Skills - Onsite Work: 90% The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations Contributing to the specification and procurement of new hardware and software Monitoring and optimising AV system performance Assist in office relocations Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised Ability to work under pressure Good knowledge OF Crestron, AMX, and RTI Knowledge of Lutron lighting control, Polycom, and MS Teams A firm understanding of networking protocols, RS232, and RS485 Good understanding of VOIP telephony and SIP Good understanding of video collaboration and audio conferencing Desirable: Avixa CTS Crestron P101 Extron School of AV Cisco CCNA

Audio Visual Design Consultant - Technical Designer Brief Overview of Role: Producing CAD drawings, schematics, elevations, and plans for commercial AV installations for various job sites. The Audio-Visual Design Consultant / Technical Designer is an office-based role; all applicants must live within a commutable distance of the company's Maidenhead office. Knowledge & Key Skills Weekly Producing System Flow Schematics, AV Positional Layout Drawings, Rack Layout Drawings Producing full installation AV Schematics and As-Builts. Production of bespoke metal work design Assisting in the production of Cable and Components listings, including cable schedules Specialist Drawings as required for custom production work. Tracking changes and developments in drawings & plans, updating AV schematics. Uploading drawings to the internal system for all users BTO participant - Tracking all changes and updating the drawing register within agreed timescales. Supporting on drawings for tender specifications and raising RFI s. Occasional site attendance will be required. Awareness of new products and actively suggesting improvements on specified equipment and design Adhoc On-site customer-facing pre-sales meetings. Engineer and programming support New product research and testing Basic training on drawings for ISE s Essential: 2 years of audiovisual design experience Comprehensive working knowledge of current AV systems, associated IT elements, and their installations (including AMX, Crestron, Extron, audio DSP, video conferencing, video streaming, digital signage, etc) Good organisational skills and ability to prioritise workload effectively. Excellent interpersonal and communications skills Self-motivated and highly professional with the ability to lead and take ownership and responsibility for system designs. Ability to multitask, work under pressure, and meet tight deadlines. A desire to learn and improve skills and knowledge. Fast learner, energetic, enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Clean driving licence Good numeracy and written skills