Northern Europe Digital Adoption Manager

Northern Europe Digital Adoption Manager

Salary: up to 48,000 per annum plus 20% bonus, Car or Car allowance ( 6,600) and other Veolia benefits

Grade: 6.1

Location: Cannock Head office WS11 8JP with an element of Travel (UK Wide and EU) (other locations considered)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our enhanced company pension scheme
  
• Private Medical Insurance
  
• Company car or allowance 6,600 Per annum
  
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  

What you'll be doing:

• Lead and inspire a high-performing team of Digital Adoption Specialists, fostering innovation and continuous improvement
  
• Develop and execute strategic digital adoption initiatives that drive measurable improvements in employee productivity and user experience
  
• Partner with senior stakeholders and Product teams to identify opportunities, translate business objectives into impactful solutions, and build in-app support and digital training content
  
• Establish and maintain harmonised governance frameworks for digital adoption platforms (Whatfix), low-code tools (AppSheet), and our in-house generative AI toolsets
  
• Manage vendor relationships, platform licensing, and budgets to ensure maximum return on investment
  
• Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value
  
• Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption
  
• Harmonise processes and practices across international teams whilst respecting local requirements
  
• Build roadmaps for digital adoption capabilities aligned with broader IT and organisational strategies
  

What we're looking for:

Essential:

• Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management)
  
• Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile)
  
• Awareness and certification of ITIL Service Management principles
  

Desirable:

• A relevant Digital Adoption Platform Build or Management certificate
  
• Qualification in Employee Experience Management or User Experience
  
• One or more certifications in generative AI or related emerging technologies
  
• Low-code development platform certification (e.g., AppSheet)
  
• Additional technical qualifications demonstrating breadth of digital knowledge
  
• An appreciation of the complimentary quality standard ISO/IEC 20000 and (phone number removed)
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.