Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/05/2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising and optimising ServiceNow applications, building new features, and integrating the platform with internal and external systems. ServiceNow Developer- SC Security Clearance- Essential Experience Strong ServiceNow Scripting skills with the ability to work across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience. Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. Ability Develop and maintain client-side (JavaScript, GlideForm) and Server Side (GlideRecord, GlideSystem) scripts. Experience of implementing automation using flows, Scripting, orchestration, and integration tools. Experience of developing integrations using REST, SOAP, MID Server, Integration Hub, and Hands on experience developing on the ServiceNow platform Strong knowledge of JavaScript, ServiceNow Scripting, and ServiceNow API usage. Experience with workflow development, UI customization, Flow Designer, and App Engine. Understanding of ServiceNow data models, ACLs, roles, and platform security. Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth). Current DV Security Clearance or SC Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract with scope to extend up to 24 months Hybrid working with 3 days per week on site at Milton Keynes Inside IR35 £580.00 PER DAY
11/05/2026
Contractor
ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising and optimising ServiceNow applications, building new features, and integrating the platform with internal and external systems. ServiceNow Developer- SC Security Clearance- Essential Experience Strong ServiceNow Scripting skills with the ability to work across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience. Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. Ability Develop and maintain client-side (JavaScript, GlideForm) and Server Side (GlideRecord, GlideSystem) scripts. Experience of implementing automation using flows, Scripting, orchestration, and integration tools. Experience of developing integrations using REST, SOAP, MID Server, Integration Hub, and Hands on experience developing on the ServiceNow platform Strong knowledge of JavaScript, ServiceNow Scripting, and ServiceNow API usage. Experience with workflow development, UI customization, Flow Designer, and App Engine. Understanding of ServiceNow data models, ACLs, roles, and platform security. Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth). Current DV Security Clearance or SC Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract with scope to extend up to 24 months Hybrid working with 3 days per week on site at Milton Keynes Inside IR35 £580.00 PER DAY
Farringdon, United Kingdom Posted on 30/01/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Hi, We are looking for ServiceNow Architect for one of ourrenowned IT client based in London, UK. If interested, please share yourupdated CV to discuss further on the role Role: ServiceNow Architect Location: London, UK Is it Permanent/ Contract: Permanent Is it Onsite/Remote/Hybrid: Onsite Role Overview Weare seeking an experienced ServiceNow Architect to lead the solutiondesign, architecture, and implementation of enterprise ServiceNowplatforms. The role requires deep technical expertise across multipleServiceNow modules, strong architectural judgment, and the ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. Bachelor's degree or equivalent combination of education and experience.
09/05/2026
Full time
Farringdon, United Kingdom Posted on 30/01/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Hi, We are looking for ServiceNow Architect for one of ourrenowned IT client based in London, UK. If interested, please share yourupdated CV to discuss further on the role Role: ServiceNow Architect Location: London, UK Is it Permanent/ Contract: Permanent Is it Onsite/Remote/Hybrid: Onsite Role Overview Weare seeking an experienced ServiceNow Architect to lead the solutiondesign, architecture, and implementation of enterprise ServiceNowplatforms. The role requires deep technical expertise across multipleServiceNow modules, strong architectural judgment, and the ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. Bachelor's degree or equivalent combination of education and experience.
Join our HR Technology team as a Senior ServiceNow Developer and play a key role in transforming the colleague experience across Barclays. In this role, you'll design and deliver high impact ServiceNow HR Service Delivery solutions, working closely with HR and Technology stakeholders to shape architecture, drive agile delivery, and integrate with platforms such as Workday and the Microsoft ecosystem. Combining hands on development with technical leadership, you'll help set standards, improve performance and security, and deliver innovative solutions at scale, making this an exciting opportunity for someone passionate about modern HR platforms and meaningful enterprise transformation. To be successful as a Senior ServiceNow Developer - 12 Months Full Time Contract, you should have experience with: Architecting and implementing ServiceNow platform and HR Service Delivery solutions at enterprise scale. Implementing NowAssist for Generative and Agentic AI use cases. Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level. Some other highly valued skills may include: Experience designing conversational interfaces with Copilot. Experience working with zero copy data architectures. Experience designing and implementing end to end use cases with Workday. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in either our Glasgow or Northampton office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
08/05/2026
Full time
Join our HR Technology team as a Senior ServiceNow Developer and play a key role in transforming the colleague experience across Barclays. In this role, you'll design and deliver high impact ServiceNow HR Service Delivery solutions, working closely with HR and Technology stakeholders to shape architecture, drive agile delivery, and integrate with platforms such as Workday and the Microsoft ecosystem. Combining hands on development with technical leadership, you'll help set standards, improve performance and security, and deliver innovative solutions at scale, making this an exciting opportunity for someone passionate about modern HR platforms and meaningful enterprise transformation. To be successful as a Senior ServiceNow Developer - 12 Months Full Time Contract, you should have experience with: Architecting and implementing ServiceNow platform and HR Service Delivery solutions at enterprise scale. Implementing NowAssist for Generative and Agentic AI use cases. Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level. Some other highly valued skills may include: Experience designing conversational interfaces with Copilot. Experience working with zero copy data architectures. Experience designing and implementing end to end use cases with Workday. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in either our Glasgow or Northampton office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Network IT Recruitment
Milton Keynes, Buckinghamshire
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
07/05/2026
Contractor
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
07/05/2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: ServiceNow SIR Engineer Location: Knutsford/Hybrid 60% office-40% remote Duration: 30/11/2026 Role Description : We are seeking an experienced ServiceNow Security Incident Response (SIR) Engineer to design, implement, and optimise security incident response capabilities within the ServiceNow platform. This role will play a critical part in strengthening the organisation's cyber resilience by enabling effective detection, response, remediation, and reporting of security incidents across the enterprise. The ideal candidate will have strong hands-on experience with ServiceNow Security Operations (SecOps), particularly the SIR module, and will work closely with Cyber Security, SOC, IT Operations, and Compliance teams to ensure security incidents are handled efficiently, consistently, and in line with organisational and regulatory requirements. Key Responsibilities ServiceNow SIR Implementation & Configuration Configure and customise the ServiceNow Security Incident Response (SIR) module to support end-to-end incident handling workflows. Design and implement security incident life cycle processes, including intake, triage, investigation, containment, eradication, and closure. Configure security incident types, response playbooks, task automation, SLAs, notifications, and escalation rules. Integration & Automation Integrate ServiceNow SIR with security tools such as SIEM, SOAR, EDR, vulnerability scanners, and threat intelligence platforms. Enable automated ingestion of security alerts and events from multiple sources into ServiceNow. Develop workflow automations, Flow Designer flows, and business rules to reduce manual effort and speed up response times. Collaboration with Security & IT Teams Act as a trusted technical partner to SOC analysts, Cyber Security teams, and IT Operations. Translate security and operational requirements into scalable ServiceNow solutions. Support security teams during active incidents, providing platform expertise and tooling support. Reporting, Metrics & Continuous Improvement Build dashboards and reports to track KPIs such as MTTR, incident volumes, severity trends, and SLA compliance. Support audit, compliance, and regulatory reporting requirements. Identify opportunities to improve incident response maturity through enhanced automation, tooling, and process refinement. Platform Governance & Best Practice Ensure configurations align with ServiceNow best practices and security standards. Support platform upgrades, patching, and module enhancements related to SecOps and SIR. Contribute to documentation, knowledge articles, and operational runbooks. Required Skills & Experience Technical Skills Proven hands-on experience implementing and supporting ServiceNow SIR within ServiceNow SecOps. Strong understanding of security incident response frameworks (eg NIST, ISO 27035). Experience integrating ServiceNow with security tools such as SIEM, SOAR, or EDR platforms. Solid ServiceNow development skills, including Flow Designer, business rules, UI policies, client scripts, and integrations. Experience with REST APIs and data ingestion pipelines. Security & Operational Knowledge Good understanding of cyber threats, vulnerabilities, and incident response processes. Familiarity with SOC operations and security monitoring workflows. Ability to assess and prioritise incidents based on risk and impact. Professional Skills Strong stakeholder management and communication skills, able to work with both technical and non-technical teams. Analytical and problem-solving mindset with attention to detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules." If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
06/05/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: ServiceNow SIR Engineer Location: Knutsford/Hybrid 60% office-40% remote Duration: 30/11/2026 Role Description : We are seeking an experienced ServiceNow Security Incident Response (SIR) Engineer to design, implement, and optimise security incident response capabilities within the ServiceNow platform. This role will play a critical part in strengthening the organisation's cyber resilience by enabling effective detection, response, remediation, and reporting of security incidents across the enterprise. The ideal candidate will have strong hands-on experience with ServiceNow Security Operations (SecOps), particularly the SIR module, and will work closely with Cyber Security, SOC, IT Operations, and Compliance teams to ensure security incidents are handled efficiently, consistently, and in line with organisational and regulatory requirements. Key Responsibilities ServiceNow SIR Implementation & Configuration Configure and customise the ServiceNow Security Incident Response (SIR) module to support end-to-end incident handling workflows. Design and implement security incident life cycle processes, including intake, triage, investigation, containment, eradication, and closure. Configure security incident types, response playbooks, task automation, SLAs, notifications, and escalation rules. Integration & Automation Integrate ServiceNow SIR with security tools such as SIEM, SOAR, EDR, vulnerability scanners, and threat intelligence platforms. Enable automated ingestion of security alerts and events from multiple sources into ServiceNow. Develop workflow automations, Flow Designer flows, and business rules to reduce manual effort and speed up response times. Collaboration with Security & IT Teams Act as a trusted technical partner to SOC analysts, Cyber Security teams, and IT Operations. Translate security and operational requirements into scalable ServiceNow solutions. Support security teams during active incidents, providing platform expertise and tooling support. Reporting, Metrics & Continuous Improvement Build dashboards and reports to track KPIs such as MTTR, incident volumes, severity trends, and SLA compliance. Support audit, compliance, and regulatory reporting requirements. Identify opportunities to improve incident response maturity through enhanced automation, tooling, and process refinement. Platform Governance & Best Practice Ensure configurations align with ServiceNow best practices and security standards. Support platform upgrades, patching, and module enhancements related to SecOps and SIR. Contribute to documentation, knowledge articles, and operational runbooks. Required Skills & Experience Technical Skills Proven hands-on experience implementing and supporting ServiceNow SIR within ServiceNow SecOps. Strong understanding of security incident response frameworks (eg NIST, ISO 27035). Experience integrating ServiceNow with security tools such as SIEM, SOAR, or EDR platforms. Solid ServiceNow development skills, including Flow Designer, business rules, UI policies, client scripts, and integrations. Experience with REST APIs and data ingestion pipelines. Security & Operational Knowledge Good understanding of cyber threats, vulnerabilities, and incident response processes. Familiarity with SOC operations and security monitoring workflows. Ability to assess and prioritise incidents based on risk and impact. Professional Skills Strong stakeholder management and communication skills, able to work with both technical and non-technical teams. Analytical and problem-solving mindset with attention to detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules." If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Role Title: SNOW SIR Engineer Duration: contract to run until 30/11/2026 Location: Knutsford, Hybrid 3 days per week onsite Rate: up to £471.96 p/d Umbrella inside IR35 Role purpose/summary We are seeking an experienced ServiceNow Security Incident Response (SIR) Engineer to design, implement, and optimise security incident response capabilities within the ServiceNow platform. This role will play a critical part in strengthening the organisation's cyber resilience by enabling effective detection, response, remediation, and reporting of security incidents across the enterprise. The ideal candidate will have strong hands-on experience with ServiceNow Security Operations (SecOps), particularly the SIR module, and will work closely with Cyber Security, SOC, IT Operations, and Compliance teams to ensure security incidents are handled efficiently, consistently, and in line with organisational and regulatory requirements. Key Responsibilities ServiceNow SIR Implementation & Configuration Configure and customise the ServiceNow Security Incident Response (SIR) module to support end-to-end incident handling workflows. Design and implement security incident life cycle processes, including intake, triage, investigation, containment, eradication, and closure. Configure security incident types, response playbooks, task automation, SLAs, notifications, and escalation rules. Integration & Automation Integrate ServiceNow SIR with security tools such as SIEM, SOAR, EDR, vulnerability scanners, and threat intelligence platforms. Enable automated ingestion of security alerts and events from multiple sources into ServiceNow. Develop workflow automations, Flow Designer flows, and business rules to reduce manual effort and speed up response times. Collaboration with Security & IT Teams Act as a trusted technical partner to SOC analysts, Cyber Security teams, and IT Operations. Translate security and operational requirements into scalable ServiceNow solutions. Support security teams during active incidents, providing platform expertise and tooling support. Reporting, Metrics & Continuous Improvement Build dashboards and reports to track KPIs such as MTTR, incident volumes, severity trends, and SLA compliance. Support audit, compliance, and regulatory reporting requirements. Identify opportunities to improve incident response maturity through enhanced automation, tooling, and process refinement. Platform Governance & Best Practice Ensure configurations align with ServiceNow best practices and security standards. Support platform upgrades, patching, and module enhancements related to SecOps and SIR. Contribute to documentation, knowledge articles, and operational runbooks. Required Skills & Experience Technical Skills Proven hands-on experience implementing and supporting ServiceNow SIR within ServiceNow SecOps. Strong understanding of security incident response frameworks (eg NIST, ISO 27035). Experience integrating ServiceNow with security tools such as SIEM, SOAR, or EDR platforms. Solid ServiceNow development skills, including Flow Designer, business rules, UI policies, client scripts, and integrations. Experience with REST APIs and data ingestion pipelines. Security & Operational Knowledge Good understanding of cyber threats, vulnerabilities, and incident response processes. Familiarity with SOC operations and security monitoring workflows. Ability to assess and prioritise incidents based on risk and impact. Professional Skills Strong stakeholder management and communication skills, able to work with both technical and non-technical teams. Analytical and problem-solving mindset with attention to detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
06/05/2026
Contractor
Role Title: SNOW SIR Engineer Duration: contract to run until 30/11/2026 Location: Knutsford, Hybrid 3 days per week onsite Rate: up to £471.96 p/d Umbrella inside IR35 Role purpose/summary We are seeking an experienced ServiceNow Security Incident Response (SIR) Engineer to design, implement, and optimise security incident response capabilities within the ServiceNow platform. This role will play a critical part in strengthening the organisation's cyber resilience by enabling effective detection, response, remediation, and reporting of security incidents across the enterprise. The ideal candidate will have strong hands-on experience with ServiceNow Security Operations (SecOps), particularly the SIR module, and will work closely with Cyber Security, SOC, IT Operations, and Compliance teams to ensure security incidents are handled efficiently, consistently, and in line with organisational and regulatory requirements. Key Responsibilities ServiceNow SIR Implementation & Configuration Configure and customise the ServiceNow Security Incident Response (SIR) module to support end-to-end incident handling workflows. Design and implement security incident life cycle processes, including intake, triage, investigation, containment, eradication, and closure. Configure security incident types, response playbooks, task automation, SLAs, notifications, and escalation rules. Integration & Automation Integrate ServiceNow SIR with security tools such as SIEM, SOAR, EDR, vulnerability scanners, and threat intelligence platforms. Enable automated ingestion of security alerts and events from multiple sources into ServiceNow. Develop workflow automations, Flow Designer flows, and business rules to reduce manual effort and speed up response times. Collaboration with Security & IT Teams Act as a trusted technical partner to SOC analysts, Cyber Security teams, and IT Operations. Translate security and operational requirements into scalable ServiceNow solutions. Support security teams during active incidents, providing platform expertise and tooling support. Reporting, Metrics & Continuous Improvement Build dashboards and reports to track KPIs such as MTTR, incident volumes, severity trends, and SLA compliance. Support audit, compliance, and regulatory reporting requirements. Identify opportunities to improve incident response maturity through enhanced automation, tooling, and process refinement. Platform Governance & Best Practice Ensure configurations align with ServiceNow best practices and security standards. Support platform upgrades, patching, and module enhancements related to SecOps and SIR. Contribute to documentation, knowledge articles, and operational runbooks. Required Skills & Experience Technical Skills Proven hands-on experience implementing and supporting ServiceNow SIR within ServiceNow SecOps. Strong understanding of security incident response frameworks (eg NIST, ISO 27035). Experience integrating ServiceNow with security tools such as SIEM, SOAR, or EDR platforms. Solid ServiceNow development skills, including Flow Designer, business rules, UI policies, client scripts, and integrations. Experience with REST APIs and data ingestion pipelines. Security & Operational Knowledge Good understanding of cyber threats, vulnerabilities, and incident response processes. Familiarity with SOC operations and security monitoring workflows. Ability to assess and prioritise incidents based on risk and impact. Professional Skills Strong stakeholder management and communication skills, able to work with both technical and non-technical teams. Analytical and problem-solving mindset with attention to detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
National Energy System Operator Limited
Wokingham, Berkshire
Senior Software Engineer - ServiceNow page is loaded Senior Software Engineer - ServiceNowlocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: May 11, 2026 (9 days left to apply)job requisition id: JR100170At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. About the role National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a highly skilled Senior ServiceNow Engineer to play a key role in the greenfield implementation of our ServiceNow platform. This role requires deep technical expertise in ServiceNow, strong understanding of DevOps & Agile delivery practices, and a mindset that maximizes Out of Box (OOB) functionality to ensure a scalable, maintainable, and upgrade friendly platform. The ideal candidate will be hands-on, collaborative, and able to partner with product owners, architects, developers, and business stakeholders to build a modern, resilient, and future-ready digital workflow ecosystem. This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. Key Accountabilities Platform Implementation & Development: Participate in and lead technical design and development for a greenfield ServiceNow implementation across ITSM, ITOM, ITAM, HRSD, or other workflow modules. Configure and develop ServiceNow applications while prioritizing OOB capabilities, minimizing customization, and ensuring adherence to platform best practices. Implement and maintain integrations using IntegrationHub, REST/SOAP APIs, and industry-standard integration patterns. Build and maintain CMDB, Discovery, Service Mapping, and automation frameworks in line with service management foundations. DevOps & Agile Delivery: Work in an Agile Scrum environment, contributing to backlog refinement, sprint planning, and continuous delivery. Implement automated testing, CI/CD pipelines, and version control using DevOps toolchains (Azure DevOps, ATF, etc.). Support continuous improvement, iterative releases, and feature enhancements aligned with DevOps culture. Platform Governance & Best Practices: Ensure compliance with platform governance, architecture standards, and development frameworks. Maintain comprehensive technical documentation, including solution designs, workflows, and data models. Conduct peer reviews, ensure code quality, and enforce architectural patterns that support reliability, security, and performance. Drive platform upgrades ensuring minimal technical debt and full compatibility with OOB features. Stakeholder Engagement: Collaborate with product owners, architects, service managers, and business units to translate requirements into scalable technical solutions. Act as a ServiceNow subject matter expert (SME) providing guidance and mentoring to junior developers and platform admins. Provide L3 support for complex incidents, platform issues, and deployment challenges. About You Strong hands-on ServiceNow engineering experience with progressive responsibility. Strong expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, SPM). Proven experience in greenfield implementations and architecting solutions with OOB-first principles. Solid understanding of Agile methodologies and working experience in Scrum teams. Hands-on DevOps experience with automated testing (ATF), CI/CD pipelines, and deployment orchestration. Proficiency in JavaScript, Glide API, Flow Designer, UI policies, Client Scripts, Business Rules, and Data Policies. Experience with CMDB, integrations, Discovery, MID Servers, and event-based automation. Strong knowledge of platform performance tuning, security (ACLs), and instance management. ServiceNow certifications such as CSA, CAD, CIS (ITSM/ITOM/HRSD or others) preferred. Nice-to-Have Experience in ServiceNow SPM, VR, or SecOps modules. Exposure to cloud platforms (Azure/AWS), SRE practices, or automation frameworks (Ansible, Terraform). Experience supporting multi-instance or enterprise-scale ServiceNow deployments. Education Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience. Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve. What You'll Get A competitive salary of £58,000 - £62,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package. - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance More Information This role closes at 23:59, on the date displayed at the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive
04/05/2026
Full time
Senior Software Engineer - ServiceNow page is loaded Senior Software Engineer - ServiceNowlocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: May 11, 2026 (9 days left to apply)job requisition id: JR100170At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. About the role National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a highly skilled Senior ServiceNow Engineer to play a key role in the greenfield implementation of our ServiceNow platform. This role requires deep technical expertise in ServiceNow, strong understanding of DevOps & Agile delivery practices, and a mindset that maximizes Out of Box (OOB) functionality to ensure a scalable, maintainable, and upgrade friendly platform. The ideal candidate will be hands-on, collaborative, and able to partner with product owners, architects, developers, and business stakeholders to build a modern, resilient, and future-ready digital workflow ecosystem. This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. Key Accountabilities Platform Implementation & Development: Participate in and lead technical design and development for a greenfield ServiceNow implementation across ITSM, ITOM, ITAM, HRSD, or other workflow modules. Configure and develop ServiceNow applications while prioritizing OOB capabilities, minimizing customization, and ensuring adherence to platform best practices. Implement and maintain integrations using IntegrationHub, REST/SOAP APIs, and industry-standard integration patterns. Build and maintain CMDB, Discovery, Service Mapping, and automation frameworks in line with service management foundations. DevOps & Agile Delivery: Work in an Agile Scrum environment, contributing to backlog refinement, sprint planning, and continuous delivery. Implement automated testing, CI/CD pipelines, and version control using DevOps toolchains (Azure DevOps, ATF, etc.). Support continuous improvement, iterative releases, and feature enhancements aligned with DevOps culture. Platform Governance & Best Practices: Ensure compliance with platform governance, architecture standards, and development frameworks. Maintain comprehensive technical documentation, including solution designs, workflows, and data models. Conduct peer reviews, ensure code quality, and enforce architectural patterns that support reliability, security, and performance. Drive platform upgrades ensuring minimal technical debt and full compatibility with OOB features. Stakeholder Engagement: Collaborate with product owners, architects, service managers, and business units to translate requirements into scalable technical solutions. Act as a ServiceNow subject matter expert (SME) providing guidance and mentoring to junior developers and platform admins. Provide L3 support for complex incidents, platform issues, and deployment challenges. About You Strong hands-on ServiceNow engineering experience with progressive responsibility. Strong expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, SPM). Proven experience in greenfield implementations and architecting solutions with OOB-first principles. Solid understanding of Agile methodologies and working experience in Scrum teams. Hands-on DevOps experience with automated testing (ATF), CI/CD pipelines, and deployment orchestration. Proficiency in JavaScript, Glide API, Flow Designer, UI policies, Client Scripts, Business Rules, and Data Policies. Experience with CMDB, integrations, Discovery, MID Servers, and event-based automation. Strong knowledge of platform performance tuning, security (ACLs), and instance management. ServiceNow certifications such as CSA, CAD, CIS (ITSM/ITOM/HRSD or others) preferred. Nice-to-Have Experience in ServiceNow SPM, VR, or SecOps modules. Exposure to cloud platforms (Azure/AWS), SRE practices, or automation frameworks (Ansible, Terraform). Experience supporting multi-instance or enterprise-scale ServiceNow deployments. Education Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience. Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve. What You'll Get A competitive salary of £58,000 - £62,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package. - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance More Information This role closes at 23:59, on the date displayed at the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive
Service Architect (Bid and Programme) Location: Farnborough, with opportunity for working at home and occasional travel to customer sites. Security Clearance Level: DV Leidos has more than 30 years of experience developing and running some of the largest government systems in the world. This role expands our UK-based technical team that supports the UK Government's delivery of critical systems. Join our team to further develop your skills while supporting systems key to the defence of the UK and partner nations. What will I be doing? Service Architecture: Defining the service approach to enable technical and business service delivery for client environments Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment. Service Transition Ownership: Lead service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations. Stakeholder Collaboration: Customers: gain their acceptance in your capability Bid teams: build trust and develop compelling service solutions Engineering: ensure supportability and operational readiness Solution Architects & Security: influence technical design from a service operations perspective Programme Manager & Scrum Master: align service readiness with delivery milestones Head of Live Service and ITSM Function Leads: ensure operational acceptance criteria are met Technical Leads: define support models and ensure documentation and handover requirements are clearly understood Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs. ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. What does Leidos need from me? You will have experience designing full end-to-end service solutions in large-scale enterprise environments. You must understand enterprise IT technologies, infrastructure components, platforms, and business processes. You must be highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation, and experienced in large scale outsourcing bid responses, particularly government model contracts. The Service Architect must have: Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master) Demonstrable experience in: Designing and implementing service models within large programmes Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement Creating Service Design Packages and contributing to Operational Acceptance Criteria Creating compelling text for PQQ and bid activity Development of cost models for new business Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams Desirable skills ITIL 4 Managing Professional or ITIL Expert certification Experience working in secure or regulated environments (e.g., central government, finance, defence, healthcare) Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent Clearance Requirements Clearance for Role: DV Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Flexi-time in accordance with programme priorities Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle to work scheme) Pay Range £75,800.00 - £99,800.00 (general guideline only; actual compensation may vary) Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!
03/05/2026
Full time
Service Architect (Bid and Programme) Location: Farnborough, with opportunity for working at home and occasional travel to customer sites. Security Clearance Level: DV Leidos has more than 30 years of experience developing and running some of the largest government systems in the world. This role expands our UK-based technical team that supports the UK Government's delivery of critical systems. Join our team to further develop your skills while supporting systems key to the defence of the UK and partner nations. What will I be doing? Service Architecture: Defining the service approach to enable technical and business service delivery for client environments Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment. Service Transition Ownership: Lead service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations. Stakeholder Collaboration: Customers: gain their acceptance in your capability Bid teams: build trust and develop compelling service solutions Engineering: ensure supportability and operational readiness Solution Architects & Security: influence technical design from a service operations perspective Programme Manager & Scrum Master: align service readiness with delivery milestones Head of Live Service and ITSM Function Leads: ensure operational acceptance criteria are met Technical Leads: define support models and ensure documentation and handover requirements are clearly understood Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs. ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. What does Leidos need from me? You will have experience designing full end-to-end service solutions in large-scale enterprise environments. You must understand enterprise IT technologies, infrastructure components, platforms, and business processes. You must be highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation, and experienced in large scale outsourcing bid responses, particularly government model contracts. The Service Architect must have: Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master) Demonstrable experience in: Designing and implementing service models within large programmes Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement Creating Service Design Packages and contributing to Operational Acceptance Criteria Creating compelling text for PQQ and bid activity Development of cost models for new business Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams Desirable skills ITIL 4 Managing Professional or ITIL Expert certification Experience working in secure or regulated environments (e.g., central government, finance, defence, healthcare) Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent Clearance Requirements Clearance for Role: DV Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Flexi-time in accordance with programme priorities Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle to work scheme) Pay Range £75,800.00 - £99,800.00 (general guideline only; actual compensation may vary) Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!
ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite FryerMiles are delighted to be working with a leading public sector infrastructure organisation based in Milton Keynes, Buckinghamshire. We are seeking an experienced ServiceNow Solution Architect with proven expertise in delivering end-to-end ServiceNow platform solutions aligned with business needs. The successful candidate will play a key role in designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform governance, security, and performance standards Provide technical leadership, guidance, and mentoring to development and administration teams Conduct solution design reviews, code reviews, and quality assurance activities Manage integrations with external systems via APIs and middleware Support pre-sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile/Scrum environments Strong analytical and problem-solving abilities Excellent communication and stakeholder management skills Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite
01/05/2026
Contractor
ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite FryerMiles are delighted to be working with a leading public sector infrastructure organisation based in Milton Keynes, Buckinghamshire. We are seeking an experienced ServiceNow Solution Architect with proven expertise in delivering end-to-end ServiceNow platform solutions aligned with business needs. The successful candidate will play a key role in designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform governance, security, and performance standards Provide technical leadership, guidance, and mentoring to development and administration teams Conduct solution design reviews, code reviews, and quality assurance activities Manage integrations with external systems via APIs and middleware Support pre-sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile/Scrum environments Strong analytical and problem-solving abilities Excellent communication and stakeholder management skills Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) ServiceNow Solution Architect - 6 Month rolling Contract- £475- £500 per day (Via Umbrella) -Milton Keynes, Buckinghamshire - Hybrid working - 2 days Onsite
ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.
29/04/2026
Contractor
ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
03/10/2025
Contractor
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
02/10/2025
Contractor
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
01/10/2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Job Title: ServiceNow Developer - SC Location: Hybrid (2 days/week onsite) - Choice of locations: London, Sheffield, Nottingham, Leeds, Watford Contract Duration : 12 Months Daily Rate: £700/day (Umbrella - Maximum) IR35 Status: Inside IR35 Security Clearance: SC This is a role within the in-house ServiceNow capability supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
01/10/2025
Contractor
Job Title: ServiceNow Developer - SC Location: Hybrid (2 days/week onsite) - Choice of locations: London, Sheffield, Nottingham, Leeds, Watford Contract Duration : 12 Months Daily Rate: £700/day (Umbrella - Maximum) IR35 Status: Inside IR35 Security Clearance: SC This is a role within the in-house ServiceNow capability supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
26/08/2025
Full time
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes Enhance user journeys and productivity through real-time analytics and automation Deliver employee-centric onboarding and lifecycle workflows Embrace GenAI and automation to drive continuous improvement Team Collaboration Engage in workshops and requirement-gathering sessions Participate in code reviews and internal knowledge-sharing Work closely with cross-functional teams across IT, HR, and Customer Service What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation Specialist - HRSD or CSM
26/08/2025
Full time
ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes Enhance user journeys and productivity through real-time analytics and automation Deliver employee-centric onboarding and lifecycle workflows Embrace GenAI and automation to drive continuous improvement Team Collaboration Engage in workshops and requirement-gathering sessions Participate in code reviews and internal knowledge-sharing Work closely with cross-functional teams across IT, HR, and Customer Service What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation Specialist - HRSD or CSM
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
21/09/2022
Full time
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
