2nd Line IT Support Engineer

2nd Line IT Support Engineer

London

£45,000 - £47,000

Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months!

Responsibilities:

• Provide 2nd line Mac support
• Troubleshoot and resolve Mac issues
• Deliver outstanding customer service through your technical expertise
• Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta
• Escalate complex issues to 3rd line support where required
• Maintain accurate documentation of incidents, fixes and processes
• Continue to self-development and learning, as well as improvement of IT processes and user experience

Skills:

• Strong hands-on experience supporting Mac devices and MacOS environments
• Proven 1st/2nd line Mac experience is essential
• Experience with Addigy, Jamf, JumpCloud or Okta
• Excellent problem-solving skills
• Understanding of networking fundamentals
• Strong communication and customer service skills
• Proactive team player

If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week.

Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.