2nd Line IT Support Engineer

Role: 2nd Line IT Support Engineer (MSP)Location: Milton Keynes Salary: Up to £35,000Type: Full-time, Permanent

Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex.

What you'll be doing

• Providing 2nd line support to a wide range of MSP clients
• Troubleshooting escalated issues from 1st line across desktop, server, and network environments
• Managing and resolving incidents and service requests via the ticketing system
• Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD)
• Diagnosing and resolving Windows Server and Active Directory issues
• Assisting with onboarding/offboarding of users and devices
• Supporting backups, antivirus, patching, and monitoring tools
• Contributing to documentation and knowledge base articles
• Working closely with 3rd line engineers on complex issues and projects

What we're looking for

• Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment)
• Strong knowledge of:
• Windows 10/11 & Windows Server
• Active Directory & Group Policy
• Microsoft 365 & Azure AD
• Networking fundamentals (DNS, DHCP, TCP/IP, VLANs)
• Experience with RMM and ticketing systems
• Excellent troubleshooting and customer service skills
• Ability to manage workload and prioritise tickets effectively

Nice to have (but not essential)

• Azure or Intune experience
• Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki)
• MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA)
• Microsoft or vendor certifications

What you'll get

• Competitive salary with regular reviews
• Training budget and certification support
• Clear progression path into 3rd line or project work
• Friendly, supportive team environment

If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.