IT Support Desk Agent

IT Support Desk Agent (1st and 2nd Line)

£35,000 to £40,000 basic

Fareham: 4 days onsite, 1 day from home

Permanent Full-time

The opportunity

This organisation are the global leaders in travel safety and you'll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.

You'll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You'll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.

What you'll do

• Handle support tickets via phone/email/chat (triage through to resolution)
• Troubleshoot hardware, software, and basic network issues
• Support web-based applications and secure portals
• Administer users, permissions and access (Windows/Linux)
• Maintain accurate ticket notes, documentation and knowledge articles
• Escalate complex issues and work closely with wider IT teams

What you'll bring

• 2 to 3 years' experience in IT support/helpdesk or customer-facing technical support
• Good Windows and Linux support skills
• Web application support experience
• SFTP knowledge
• Network fundamentals (TCP/IP, DNS, DHCP, VPN)
• Strong communication and customer service mindset
• Awareness of cybersecurity and data protection basics

What's next?

To learn more about this opportunity, please click apply or send your CV to dominic com

I'll be reviewing every CV that applies or lands in my inbox so please don't be put off by the volume of applications on this role.