Interaction Designer | Inside IR35 | £500 per day | 2 days a week on site in Coventry
The Role
We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients.
You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.
We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their T-shaped' skills and is not afraid to take on new challenges.
Skills and Experience Required
- Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns
- Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines.
- Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases
- Designs simple, intuitive, and accessible digital services that meet user needs and business objectives.
- Takes an end-to-end view of services, creating effective, user-centred interactions across channels.
- Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements.
- Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes
- Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes.
- Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base.
- Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions.
- Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services.
- Contributes to design standards and design systems, maintaining consistency across services and interfaces.
- Supports service transformation by improving the efficiency, speed, and usability of public services.
Communication and productivity
- Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels.
- Strong technical literacy, able to understand high-level technical processes, constraints, and concepts.
- Recognises and works within project constraints, supporting teams to deliver value to clients and users.
- Supports and coaches teams and stakeholders in user-centred design and agile ways of working.
- Contributes to internal culture, tools, processes, and capability development.
Working Arrangements
- 2 days a week on site in Coventry