Service Analyst-SC Cleared

Job Description:

• Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.

• Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc.

• Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews

• Escalate complex issues appropriately while maintaining ownership including participation in Major Incident

• Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.