Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Position: IT Support Engineer - 1st Line Location: Onsite, Acton Type: Permanent Salary: 27-31K We're looking for a hands-on (1st Line ) IT Support Engineer to join a fast-paced, customer-focused team supporting warehouse operations. You'll provide first-line IT support, maintain systems uptime, and ensure colleagues have the tools they need to work effectively. What you'll do: Deliver responsive onsite IT support for hardware, software, and bespoke systems. Set up and maintain desktops, laptops, peripherals, and cabling. Log, manage, and escalate service desk tickets while keeping users informed. Support IT projects, system rollouts, and process improvements. Who you are: Reliable, organised, and solutions-focused, with strong communication skills. Curious and eager to grow your technical skills in a hands-on environment. Comfortable working onsite in a collaborative, fast-paced setting. Why join: Gain exposure to a variety of IT systems and projects. Work with a supportive team in a dynamic operational environment. Opportunity to develop technical expertise and make a real impact.
13/03/2026
Full time
Position: IT Support Engineer - 1st Line Location: Onsite, Acton Type: Permanent Salary: 27-31K We're looking for a hands-on (1st Line ) IT Support Engineer to join a fast-paced, customer-focused team supporting warehouse operations. You'll provide first-line IT support, maintain systems uptime, and ensure colleagues have the tools they need to work effectively. What you'll do: Deliver responsive onsite IT support for hardware, software, and bespoke systems. Set up and maintain desktops, laptops, peripherals, and cabling. Log, manage, and escalate service desk tickets while keeping users informed. Support IT projects, system rollouts, and process improvements. Who you are: Reliable, organised, and solutions-focused, with strong communication skills. Curious and eager to grow your technical skills in a hands-on environment. Comfortable working onsite in a collaborative, fast-paced setting. Why join: Gain exposure to a variety of IT systems and projects. Work with a supportive team in a dynamic operational environment. Opportunity to develop technical expertise and make a real impact.
thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students. Main Duties and Responsibilities Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation Troubleshooting IT problems - fixing hardware or software issues Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable About You Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets Diagnostic logic to identify the root cause of faults quickly Excellent face to face communication skills, able to reassure users while working on their equipment Additional information Hours 08:30 - 17:00 Monday to Friday with one hour lunch Location - Scarborough Temp to Perm opportunity At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
12/03/2026
Seasonal
thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students. Main Duties and Responsibilities Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation Troubleshooting IT problems - fixing hardware or software issues Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable About You Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets Diagnostic logic to identify the root cause of faults quickly Excellent face to face communication skills, able to reassure users while working on their equipment Additional information Hours 08:30 - 17:00 Monday to Friday with one hour lunch Location - Scarborough Temp to Perm opportunity At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
12/03/2026
Full time
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
12/03/2026
Full time
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers What We re Looking For Ideally you will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities Location: West Midlands Salary: Circa £28,000 per annum Working Pattern: Initially 5 days in the office then moving to hybrid.
12/03/2026
Full time
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers What We re Looking For Ideally you will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities Location: West Midlands Salary: Circa £28,000 per annum Working Pattern: Initially 5 days in the office then moving to hybrid.
Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/03/2026
Full time
Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Major Derby IT & Digital
East Kilbride, Lanarkshire
Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton. The ideal person will come from a similar IT technical environment, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office. This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge. Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week Benefits: 25 Days Annual Leave + 8 public holidays Standard Pension Scheme Ongoing Training & Development Industry certifications CCNA or Network+
11/03/2026
Full time
Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton. The ideal person will come from a similar IT technical environment, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office. This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge. Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week Benefits: 25 Days Annual Leave + 8 public holidays Standard Pension Scheme Ongoing Training & Development Industry certifications CCNA or Network+
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
11/03/2026
Full time
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in East London and you will be based in the London office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future. You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business. Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer. Skills/Experience/attributes: Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education CompTia is highly desirable At least one year of working experience in an IT Support role in a professional office environment Knowledge and experience of Active Directory administration Experience of the full Microsoft suite MS Office 365 experience is desirable Hardware trouble shooting and fault diagnosis Knowledge of Word, Excel, Outlook, Teams and PowerPoint Outstanding communication skills, face to face, verbally and written Strong customer service skills Good listener and remains calm under pressure High attention to detail Enjoys learning new skills and a fast learner Likes to be part of a team but also working under own initiative
11/03/2026
Full time
Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in East London and you will be based in the London office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future. You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business. Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer. Skills/Experience/attributes: Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education CompTia is highly desirable At least one year of working experience in an IT Support role in a professional office environment Knowledge and experience of Active Directory administration Experience of the full Microsoft suite MS Office 365 experience is desirable Hardware trouble shooting and fault diagnosis Knowledge of Word, Excel, Outlook, Teams and PowerPoint Outstanding communication skills, face to face, verbally and written Strong customer service skills Good listener and remains calm under pressure High attention to detail Enjoys learning new skills and a fast learner Likes to be part of a team but also working under own initiative
Application Support Engineer - 1st Line - (RL8110) Job Title - Application Support Engineer - 1st Line Location - Poole, Dorset (On-site) Salary - £28,000 - £35,000 + £3,000 annual on call uplift On call - 1 week every 5-6 weeks (call-outs rare) The Client: Our client is a well established technology organisation providing software and managed services to the UK public transport and mobility sector. Their systems process several billion transactions per year and support local authorities, operators and technology partners nationwide. With over 20 years of industry experience and a team of around 115 staff across the UK and Europe, they are known for high quality service, innovation and long term customer partnerships. The Candidate: This role suits an early career technologist with 1-3 years' Application Support experience or a graduate with a relevant IT/scientific degree including hands on software support. The ideal candidate is ambitious, customer focused and eager to develop into Level 2, Product or Development roles. They must have real application support experience (not only hardware support) and enjoy problem solving in a busy technical environment. The Role: As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer and terminal support (full training provided). You will work closely with Level 2 and technical teams. Key Duties: Manage, triage and resolve support tickets in line with SLAs and ITIL processes Troubleshoot application issues and provide customer updates Respond to inbound calls and shared mailbox enquiries Create and maintain knowledge base documentation Support application systems including configuration and monitoring (training provided) Provide printer/terminal support including returns and dispatch Escalate issues appropriately to Level 2 or Support Manager Update support dashboards and reports (Zendesk) Take part in the on call rota (rare call-outs) Provide occasional on site support when required Requirements: 1-3 years' Service Desk or Application Support experience, or relevant IT/scientific degree Experience working to SLAs in a structured support environment Confident troubleshooting software applications High competency in MS Office (Word, Excel, Outlook) Strong written and verbal communication skills Valid driving licence and access to a vehicle Nice to Have (Not Essential): Understanding of XML, CSV, JSON or SQL Jira or Zendesk experience Experience in a software development environment Experience with BI tools B2B technical customer service experience To apply for this Application Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
11/03/2026
Full time
Application Support Engineer - 1st Line - (RL8110) Job Title - Application Support Engineer - 1st Line Location - Poole, Dorset (On-site) Salary - £28,000 - £35,000 + £3,000 annual on call uplift On call - 1 week every 5-6 weeks (call-outs rare) The Client: Our client is a well established technology organisation providing software and managed services to the UK public transport and mobility sector. Their systems process several billion transactions per year and support local authorities, operators and technology partners nationwide. With over 20 years of industry experience and a team of around 115 staff across the UK and Europe, they are known for high quality service, innovation and long term customer partnerships. The Candidate: This role suits an early career technologist with 1-3 years' Application Support experience or a graduate with a relevant IT/scientific degree including hands on software support. The ideal candidate is ambitious, customer focused and eager to develop into Level 2, Product or Development roles. They must have real application support experience (not only hardware support) and enjoy problem solving in a busy technical environment. The Role: As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer and terminal support (full training provided). You will work closely with Level 2 and technical teams. Key Duties: Manage, triage and resolve support tickets in line with SLAs and ITIL processes Troubleshoot application issues and provide customer updates Respond to inbound calls and shared mailbox enquiries Create and maintain knowledge base documentation Support application systems including configuration and monitoring (training provided) Provide printer/terminal support including returns and dispatch Escalate issues appropriately to Level 2 or Support Manager Update support dashboards and reports (Zendesk) Take part in the on call rota (rare call-outs) Provide occasional on site support when required Requirements: 1-3 years' Service Desk or Application Support experience, or relevant IT/scientific degree Experience working to SLAs in a structured support environment Confident troubleshooting software applications High competency in MS Office (Word, Excel, Outlook) Strong written and verbal communication skills Valid driving licence and access to a vehicle Nice to Have (Not Essential): Understanding of XML, CSV, JSON or SQL Jira or Zendesk experience Experience in a software development environment Experience with BI tools B2B technical customer service experience To apply for this Application Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Get Staffed Online Recruitment Limited
Woking, Surrey
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
10/03/2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
10/03/2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
09/03/2026
Full time
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
09/03/2026
Full time
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
09/03/2026
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
09/03/2026
Seasonal
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
07/03/2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme. Our client are looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
06/03/2026
Seasonal
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme. Our client are looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer Harrogate Offering £33,000 £38,000 Basic Salary plus Great Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service. 2nd Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365. Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations. Administering user accounts and permissions within Active Directory. Deploying software and managing updates using SCCM. Supporting Windows Server environments, including HP ProLiant server infrastructure. Monitoring systems using PRTG and investigating alerts as required. Configuring and maintaining network devices such as switches, routers and firewalls. Reviewing system logs and network activity to identify potential issues. Producing clear and accurate technical documentation. Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements Proven experience in a 2nd Line technical support role supporting B2B users. Familiarity with ITIL processes would be advantageous. Experience supporting Windows 11, and Windows Server 2019 and above. Practical experience with Microsoft 365 and Azure. Solid working knowledge of Active Directory, Remote Management and Security tools. Good understanding of networking principles. Experience supporting desktops, laptops, servers and associated peripherals. Clear and professional communication skills. Ability to manage and prioritise multiple support requests effectively. A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire. The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
06/03/2026
Full time
2nd Line Support Engineer Harrogate Offering £33,000 £38,000 Basic Salary plus Great Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service. 2nd Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365. Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations. Administering user accounts and permissions within Active Directory. Deploying software and managing updates using SCCM. Supporting Windows Server environments, including HP ProLiant server infrastructure. Monitoring systems using PRTG and investigating alerts as required. Configuring and maintaining network devices such as switches, routers and firewalls. Reviewing system logs and network activity to identify potential issues. Producing clear and accurate technical documentation. Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements Proven experience in a 2nd Line technical support role supporting B2B users. Familiarity with ITIL processes would be advantageous. Experience supporting Windows 11, and Windows Server 2019 and above. Practical experience with Microsoft 365 and Azure. Solid working knowledge of Active Directory, Remote Management and Security tools. Good understanding of networking principles. Experience supporting desktops, laptops, servers and associated peripherals. Clear and professional communication skills. Ability to manage and prioritise multiple support requests effectively. A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire. The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
