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The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.

Position As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.   What You'll Be Doing: Providing second line Business Central support to users in multiple countries. Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities. Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders. Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference. Staying up-to-date with the latest trends and technologies related to Business Central. Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system. Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders Requirements What You'll Bring: At least 8 years’ experience in a Business Central developer role. Strong experience in troubleshooting issues in Microsoft Business Central. Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later. Experience enhancing & developing D365 Sales, Customer service and customer insights. Proficiency in developing in the Microsoft Power Platform. Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML) Developing EDI or B2B trading workflows  Solid understanding of SQL databases and ability to write efficient database queries. Strong problem-solving and analytical skills to identify and resolve technical issues effectively. Excellent communication skills and ability to work collaboratively in a team environment. Detail-oriented with a strong commitment to delivering high-quality work. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.  Preferred Skills: Knowledge of SSRS & PowerBI would be beneficial but not essential. Solid understanding of SQL databases and ability to write efficient database queries Experience with integration/middleware platforms (e.g. Boomi)  Understanding of software development methodologies and best practices. Other information Benefits:   KPI quarterly bonus scheme Excellent contributory pension scheme Private Medical Insurance Healthcare scheme Cycle to work scheme Life cover Online retail discounts Full training and development programme Our Commitment to Inclusion: At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.

Position As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:     Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)   Global lead for the vendor but responsible to deliver on set territory, UK&I   Plan growth strategies and support marketing events   Create GTM strategy regionally and support local Product Managers to execute   Invoice a minimum of £30k in MDF for the vendor quarterly   Maintain NR % Growth according to company budget every year, i.e. 15%+   Increase the company’s success and develop a sustainable strategy within your category   Proactively manage the vendor relationship   Identify suspects, prospects and drive deal registrations   Organise enablement sessions with resellers and support local product managers to do so   Engage regularly with top customers for your vendor   Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales   Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing Strategic planning, development, and management of the respective category with a clear 3-year roadmap Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors) Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder Arrange sales and technical training (promote USP)   Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners Identify, qualify and on-board new strategic partners and effectively manage the deal registration process Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP) Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.) Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors Build and develop a solid reoccurring channel of business for both the vendor and QBS Define, monitor and control of the category relevant KPIs to achieve the OKRs Keep up to date with knowledge of the company’s product portfolio To work within a team and ensure a pleasant working environment To continually keep abreast of new procedures and implement when necessary Any other tasks that may occur from day to day within the department Requirements What You'll Bring:   2-3 years’ experience in product management or similar roles Knowledge of the market and industry Proven track record exceeding sales targets gained in a similar environment Experience and proven ability on analysis, positioning, promoting vendor products to market Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues Great people/collaborative skills paired with a high level of assertiveness Proficient with Microsoft office Other information Benefits:   £54,633 per annum Discretionary bonus scheme Excellent contributory pension scheme Private medical insurance Healthcare scheme Cycle to Work scheme Life cover Online retails discounts Full training and development programme Mentoring opportunities Opportunities for promotion and career progression

Position The Account Executive based at our offices in Ealing will be responsible for the following:   Build trust and rapport with partners to exercise cross-sell opportunities Proactively make one hours of outbound calls daily to lapsed and potential customers Work with the Sales Manager to strategically attract a wider target market Create/generate new leads of your own Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives Maintain existing revenue by cultivating strong relationships with existing partners Account management of House Accounts, including mapping customer accounts and conducting gap analysis Nurture and re-engage any leads not ready for sale Onboard new partners and assist with account set up and partner relations Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships Negotiate terms and pricing/discounts with customers Provide weekly report and updates on pipeline Ensure that you achieve your targets whilst increasing turnover and margin Ensure shortfalls in targets are highlighted, discussed and remedied at the earliest opportunity Accurately generate quotes, follow up/chase/negotiate/revise/close and process sales order accordingly for specific partners when required Process and management of sales orders accurately Provide customer orders to purchasing for ordering Chase ETA’s through purchasing and directly and liaise with customers Respond to customer complaints in a professional manner Ensure that data within the CRM is correct and up to date Manage and maintain the relationship of existing and new leads Requirements   What you'll bring:   Minimum of 24 months sales experience in one of the following environments: call centre, face-to-face, telesales and account management Strong interpersonal and excellent telephone communication skills, with the ability to communicate at all levels Positive, proactive self-starter, with a ‘can do’ attitude. Ability to work, manage, exceed targets and close. Experience in pipeline management and KPI targets. Proficient with Microsoft office and computer literate. Experience/knowledge within the IT/Software sector   Other information Benefits:   £32,000 - £34,000 Commission Excellent contributory pension scheme Private Medical Insurance Healthcare scheme Cycle to work scheme Life cover Online retail discounts Full training and development programme   The role is a mix of 2 home working days and 3 office-based days, candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00am – 5.30pm Monday to Friday.   Our Commitment to Inclusion: At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.  This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.  Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.  You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.  The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.  This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation  We will support your ongoing professional development with access to training and membership of professional networks.  We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.  For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk  Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number   Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.   We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.  Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .