Applications support - Cloud based SaaS (fully remote) 1214

Applications support - Cloud based SaaS (fully remote) 1214

Technical Applications Support with software setting

Contact number

Work from home, flat management structure rewards based system

Additional Benefits

Region

West Yorkshire

Job Title: Application Support Analyst Business Area: Support Reporting To: Product Manager About the Company

Our client are a fast-growing cloud-based SaaS organisation focused on improving how businesses manage, monitor, and support their people. Their platform is designed to enhance efficiency, wellbeing, and operational visibility - helping organisations make smarter decisions through data and technology.

As they scale rapidly, they're building a culture that rewards initiative, collaboration, and growth. With a flat management structure and an environment that values contribution over hierarchy, this is a place where great work is recognised and career progression is fast-tracked.

Job Purpose

You will play a key role in supporting and optimising their suite of applications. The role involves providing both first- and second-line technical support to ensure smooth performance and a high-quality user experience.

You'll be at the heart of our operations - solving problems, improving processes, and contributing directly to the evolution of our products and services.

Key Responsibilities

• Deliver high-quality application support via phone, email, and other communication channels.
• Take full ownership of issues, ensuring timely and satisfactory resolution.
• Collaborate with colleagues to troubleshoot and elevate issues efficiently.
• Prioritise workloads effectively to balance business needs and user demands.
• Maintain accurate records of support activity and resolutions for future reference and teamwork.
• Contribute to continuous improvement efforts and share feedback to enhance our support processes.

Skills and Knowledge

• Proactive problem solver: able to think logically, identify root causes, and develop practical solutions.
• Strong communicator: capable of explaining technical concepts clearly to non-technical users.
• Organised and detail-oriented: able to manage time effectively and maintain accuracy under pressure.
• Team player: thrives in a collaborative environment, asking for and offering help when needed.
• Technical awareness: while deep expertise isn't essential, a good understanding of IT systems, programming, or databases is beneficial.
• Self-motivated: enjoys working independently within a supportive, flat-structured team.

Location & Type

Remote (UK-based) Permanent, full-time

Salary & Benefits

Competitive and dependent on experience.
We believe in recognising contribution - as the company scales, so do the opportunities for salary growth, bonuses, and personal development.