Interface Recruitment UK

Location: Outskirts of Leeds city centre but with free parking Salary: Up to 32,500 Hours: 9:00 - 17:30 Title: IT Support Analyst With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunity. Job spec To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure other computer systems and peripherals as instructed. If required undertake trips to other sites/data centre including staying overnight where appropriate. Any other duties as requested by the IT Manager. Technical domain AD support Office 365 Admin Infrastructure (LAN / WAN / WIFI) IT asset management, purchasing & setup. Gaps in knowledge - full training provided. This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role: Desktop Hardware Support, Windows 10 & Server, Desktop Software, Communications (Mobile / Desk phone)

Interface Recruitment UK is seeking an IT Support Analyst based on the outskirts of Leeds city centre. In this role, you'll provide technical support to internal and external customers, maintaining high service standards while addressing hardware and software issues. The successful applicant will take ownership of user problems, logging all calls, and will be responsible for setting up and configuring new systems. Opportunities for international career growth are available.

Interface Recruitment UK is looking for a determined professional to lead the Desktop and Applications support team in Leeds. This role involves daily supervision, managing workloads, and ensuring agreed SLAs and KPIs are met, alongside hands-on support when needed. The ideal candidate will have comprehensive technical skills, experience in team leadership, and strong communication abilities to articulate technical matters effectively.

Interface Recruitment UK is seeking a Technical Consultant in York. The role involves providing consultancy in various technologies, delivering support to customers, and ensuring high-quality technical documentation. The ideal candidate will have extensive knowledge in infrastructure technologies, including server technologies, networking, and security. Qualifications such as MCSE or CCNP are preferred with a minimum of 3 years experience in a 2nd/3rd line role.

Reporting to the service delivery manager the role will lead the day to day activities of the Desktop and Applications support team in line with recognised standards on a global basis, achieving agreed SLA's and KPIs. Responsibilities Daily supervision of the Desktop and Applications support team, managing workload and tackling day to day problems as they arise Set and monitor team KPI's and individual behavioural objectives Conduct regular 121 and team meetings in conjunction with the Service Desk Manager to understand and develop team capacity Work with the Service Manager to continuously improve the Desktop and Applications support operations Manage the day to day tasks of the team in regards to Incident, Request, Problem and Change management to ensure agreed business and client SLAs are met through both team management and being "hands on" when required Work with the Service Manager, ensure that appropriate team resources are deployed appropriately to provide global support cover with agreed hours (currently 08:00 - 22:30 GMT/BST) Communicating outage/emergency activities to the organisation Provide data for the reporting of KPI's and trends to the Service Manager Mentor internal employees to improve overall IT service awareness and capability Work with other members of the Technology team to improve our own internal infrastructure to improve value for money, availability, serviceability and security Improve the perception of Technology by improving communication, developing a consultative approach to new implementations and delivering work items within agreed deadlines Qualifications Comprehensive, hands on technical skills across the Service Desk, including: Microsoft Desktop Support Applications Support Systems administration Troubleshooting skills Excellent customer service Demonstrable team senior analyst and/or team leader experience of an ITIL-aligned Service Desk/Applications support team Strong communication skills through being able to articulate technical matters at the right level to all parties involved at the time Experience of communication with both external and internal clients Demonstrable experience of improving an IT service function - Desirable

Interface Recruitment UK is hiring a Manufacturing IT Manager for a multi-site food manufacturing business in Hull. In this hybrid role, you will oversee IT operations and service delivery, ensuring high availability and cyber security for manufacturing environments. The ideal candidate has a robust background in IT infrastructure, operational support, and experience with ERP systems. This position offers competitive benefits including a performance-related bonus and contributions to a pension scheme.

Manufacturing IT Manager UK - IT Operations, Cyber Security & Factory Systems (Hybrid - Hull) Additional Benefits Life Assurance Region Location: UK (Hybrid working - typically 3 days onsite / 2 days remote, plant-based requirements) Bonus: up 5% (performance-related) Holiday: 26 days + bank holidays (option to buy/sell, policy dependent) Pension: 8% employer contribution + 4% employee (total 12%) Life assurance: 4x salary + income protection The Opportunity We are hiring a Manufacturing IT Manager UK for a multi site food manufacturing business supplying major retail and hospitality customers. This is a hands on IT leadership role supporting a high availability production environment where factory uptime, cyber security, and ERP reliability are critical. You'll own day to day IT service delivery, lead site based support, and manage a mixed estate across Microsoft 365, Windows infrastructure, networks, and manufacturing systems such as MES, SCADA, and OT connectivity. You'll also drive improvement projects-standardisation, resilience, security uplift, and supplier performance. What you'll be doing You'll take ownership of IT operations across production and office environments, balancing stability with continuous improvement. Key responsibilities Lead IT operations and service delivery: ITIL aligned incident, problem, and change management, SLA performance, and operational reporting. Manage site infrastructure: Windows Server, Active Directory, Group Policy, Microsoft 365, identity, endpoint management, patching and backup. Own connectivity and plant networking: LAN/WAN, Wi Fi, VPN, switching/routing, VLAN segmentation, and resilience across sites. Drive cyber security controls: MFA, Conditional Access, endpoint protection, vulnerability management, privileged access, and security awareness. Support and govern manufacturing technology: ERP ownership (support coordination, upgrades, access/roles), plus MES/SCADA/OT liaison and vendor management. Manage vendors and contracts: MSP/3rd line, telecoms, hardware/software suppliers, licensing, renewals and budget control. Deliver projects end to end: scoping, business cases, stakeholder management, cutover planning, go live support and post implementation review. Maintain documentation and audit readiness: asset register, network diagrams, runbooks, DR/BCP plans, and SOPs. Lead and develop the team: coaching, rota planning, performance management and knowledge sharing culture. Technology environment This is a modern Microsoft estate with real world factory constraints and uptime requirements. Core technologies Windows Server, Active Directory, DNS/DHCP, Group Policy, file/print services, RDS (where used) Networking: firewalls, VPNs, switches, Wi Fi, VLANs, site to site connectivity, SD WAN (where used) Security: MFA, Conditional Access, endpoint hardening, patch compliance, backups, phishing controls, incident response basics Manufacturing/OT: MES, SCADA, shop floor endpoints, barcode/label printers, OT network segmentation, PLC connectivity awareness ERP/Business systems: ERP, reporting, EDI/file transfers, integrations and operational dashboards Backup/DR: Veeam (or equivalent), restore testing, BCDR planning Monitoring: alerting, capacity planning, log visibility (e.g. Splunk/ELK concepts) What we're looking for Proven experience as a Manufacturing IT Manager UK (or closely related IT Operations Manager role in manufacturing) Strong background in IT infrastructure, networks, Microsoft 365, and operational support Practical experience improving cyber security posture (identity, endpoints, vulnerability management, access controls) Experience supporting ERP and collaborating with production/engineering teams on factory systems Vendor and budget management: SLAs, renewals, supplier performance and cost control Confident stakeholder management across production, engineering, finance and senior leadership Highly desirable Experience working around OT/SCADA/MES environments and network segmentation Familiarity with audit/control environments (documentation, access governance, evidence trails) Delivery of infrastructure projects: M365 improvements, network refresh, backup/DR uplift, security programmes ITIL certification (or strong working knowledge of ITIL processes) Apply If you're a Manufacturing IT Manager UK with strong IT operations, infrastructure, and cyber security skills-and you enjoy supporting ERP and factory environments-apply now. We'll share details on the sites, systems landscape, team structure and roadmap in confidence.