Part Time IT Engineer

Here at Lucid we are currently seeking a part time IT Support Engineer (1 day per week) to join our customer based in Sheffield on an initial 3 month contract. This role is ideal for someone with experience in 1st and 2nd line support who thrives in solving IT problems and enjoys providing excellent technical assistance.

• Provide exceptional 1st and 2nd line IT support to users onsite and remotely.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Manage user requests and IT support tickets, ensuring clear communication and prompt resolutions.
• Assist in setting up and maintaining workstations, laptops, and mobile devices.
• Install, configure, and maintain operating systems, software, and peripherals.
• Support the administration of user accounts, permissions, and access rights.
• Coordinate escalations with 3rd line or external support teams when necessary.
• Create and update IT documentation to support internal processes and procedures.
• Educate and empower staff by providing guidance on technical tools and resources.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.