Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
12/06/2026
Contractor
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Software Developer Contract Duration: 6 months Working Model: Hybrid - 1 day per week at Tech Hub Tech Hub Locations: London, Leeds, Newcastle, Manchester, Birmingham, Sheffield Clearance Required: Active SC Clearance (mandatory) Role Overview Build and maintain robust, scalable software solutions within a multidisciplinary Agile team delivering digital services for the Transformation programme. This role requires strong Java development expertise, experience with microservice architectures and a commitment to testing best practices including TDD and BDD. Essential Skills & Experience Recent experience with Java 21 (or later) Excellent understanding of Test-Driven Development (TDD) and Behaviour-Driven Development (BDD) Experience working with large microservice architectures Experience working in Agile environments Comfortable working in pair-programming environments Experience implementing APIs for internal and external use Ability to build robust automated test suites supporting continuous deployment Strong communication skills with both technical and non-technical audiences Working knowledge of Linux and/or Mac OS Ability to quickly learn new programming tools and techniques Experience with MongoDB or other document databases Desirable Experience Jackson JAX-RS Mockito ActiveMQ or Kafka Building and scaling high-traffic websites Handling and scaling large datasets Mustache or Nunjucks templating frameworks Ideal Candidate Profile Proven Java developer with recent experience on Java 21 or later in a commercial or public sector environment Strong testing mindset with hands-on experience of TDD/BDD practices Comfortable working in collaborative, Agile teams using pair programming Experience designing and implementing APIs for both internal and external consumption Able to communicate clearly with technical teams and non-technical stakeholders Self-directed learner who adapts quickly to new tools and technologies Developers with strong core Java skills and testing experience are encouraged to apply If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below
11/06/2026
Contractor
Software Developer Contract Duration: 6 months Working Model: Hybrid - 1 day per week at Tech Hub Tech Hub Locations: London, Leeds, Newcastle, Manchester, Birmingham, Sheffield Clearance Required: Active SC Clearance (mandatory) Role Overview Build and maintain robust, scalable software solutions within a multidisciplinary Agile team delivering digital services for the Transformation programme. This role requires strong Java development expertise, experience with microservice architectures and a commitment to testing best practices including TDD and BDD. Essential Skills & Experience Recent experience with Java 21 (or later) Excellent understanding of Test-Driven Development (TDD) and Behaviour-Driven Development (BDD) Experience working with large microservice architectures Experience working in Agile environments Comfortable working in pair-programming environments Experience implementing APIs for internal and external use Ability to build robust automated test suites supporting continuous deployment Strong communication skills with both technical and non-technical audiences Working knowledge of Linux and/or Mac OS Ability to quickly learn new programming tools and techniques Experience with MongoDB or other document databases Desirable Experience Jackson JAX-RS Mockito ActiveMQ or Kafka Building and scaling high-traffic websites Handling and scaling large datasets Mustache or Nunjucks templating frameworks Ideal Candidate Profile Proven Java developer with recent experience on Java 21 or later in a commercial or public sector environment Strong testing mindset with hands-on experience of TDD/BDD practices Comfortable working in collaborative, Agile teams using pair programming Experience designing and implementing APIs for both internal and external consumption Able to communicate clearly with technical teams and non-technical stakeholders Self-directed learner who adapts quickly to new tools and technologies Developers with strong core Java skills and testing experience are encouraged to apply If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below
Front End Developer (SFIA Level 4 & 5) Contract Duration: 6 months Working Model: Hybrid - 1 day per week at Tech Hub Tech Hub Locations: London, Leeds, Newcastle, Manchester, Birmingham, Sheffield Clearance Required: Active SC Clearance (mandatory) Role Overview Embed into a multidisciplinary Agile team to understand complex user needs and business context, delivering quality, well-tested and accessible user interfaces based upon existing prototypes. This role is open to both Mid-Level (SFIA Level 4) and Senior (SFIA Level 5) Front End Developers, with responsibilities tailored to experience level. Key Capabilities (Required for Both Levels) HTML CSS JavaScript Node.js Responsibilities Build and iterate features and fixes on user interfaces Collaborate with designers to ensure accessibility standards are met Review merge requests and maintain high code quality standards Work with Back End developers to integrate common workflow management capabilities Mentor and support junior designers or trainee engineers in Front End development (appropriate to experience level) Drive business value and ensure alignment between business strategy and technical implementation Build relationships with stakeholders and contribute to discussions at departmental level Use specialist knowledge and experience to support technical development within the team Ideal Candidate Profile Proven experience delivering accessible, user-centric Front End applications in public sector or complex organisational environments Strong understanding of Agile/DevOps practices and collaboration with cross-functional teams Ability to work independently while embedding effectively into multidisciplinary teams SC Clearance must be active and verifiable at start date Experience with Node.js Back End integration If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below
11/06/2026
Contractor
Front End Developer (SFIA Level 4 & 5) Contract Duration: 6 months Working Model: Hybrid - 1 day per week at Tech Hub Tech Hub Locations: London, Leeds, Newcastle, Manchester, Birmingham, Sheffield Clearance Required: Active SC Clearance (mandatory) Role Overview Embed into a multidisciplinary Agile team to understand complex user needs and business context, delivering quality, well-tested and accessible user interfaces based upon existing prototypes. This role is open to both Mid-Level (SFIA Level 4) and Senior (SFIA Level 5) Front End Developers, with responsibilities tailored to experience level. Key Capabilities (Required for Both Levels) HTML CSS JavaScript Node.js Responsibilities Build and iterate features and fixes on user interfaces Collaborate with designers to ensure accessibility standards are met Review merge requests and maintain high code quality standards Work with Back End developers to integrate common workflow management capabilities Mentor and support junior designers or trainee engineers in Front End development (appropriate to experience level) Drive business value and ensure alignment between business strategy and technical implementation Build relationships with stakeholders and contribute to discussions at departmental level Use specialist knowledge and experience to support technical development within the team Ideal Candidate Profile Proven experience delivering accessible, user-centric Front End applications in public sector or complex organisational environments Strong understanding of Agile/DevOps practices and collaboration with cross-functional teams Ability to work independently while embedding effectively into multidisciplinary teams SC Clearance must be active and verifiable at start date Experience with Node.js Back End integration If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below
We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently Main Responsibilities Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD). Configure and maintain user permissions on Sharepoint or file Servers. Provide support for printers, both hardware and software. Configure devices such as laptops, mobile phones, and tablets. Manage mobile device configurations in Jamf or InTune. Support Web filtering. Support of cloud telephone systems and ensure a smooth operation. Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi). if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
03/10/2025
Contractor
We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently Main Responsibilities Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD). Configure and maintain user permissions on Sharepoint or file Servers. Provide support for printers, both hardware and software. Configure devices such as laptops, mobile phones, and tablets. Manage mobile device configurations in Jamf or InTune. Support Web filtering. Support of cloud telephone systems and ensure a smooth operation. Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi). if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.
02/10/2025
Full time
Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.
IT Hardware Engineer (Inside IR35) Location: Sheffield Duration: Short-term Contract (5 days) Dates: 1st - 5th September Overview: We're looking for 2-3 contractors to support our internal team with Windows patching and the build of large-scale TVS environments. This is a hands-on technical role, working alongside an experienced team to ensure timely delivery. Key Responsibilities: Assist with Windows patching activities. Support the build and configuration of IT Work Cabinets, and workstationa Good IT knowledge and technical competencies to support basic IT Hardware tasks Strong teamwork and communication skills. If you are available immediately, and interested in this opportunity, please apply for further information. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
28/08/2025
IT Hardware Engineer (Inside IR35) Location: Sheffield Duration: Short-term Contract (5 days) Dates: 1st - 5th September Overview: We're looking for 2-3 contractors to support our internal team with Windows patching and the build of large-scale TVS environments. This is a hands-on technical role, working alongside an experienced team to ensure timely delivery. Key Responsibilities: Assist with Windows patching activities. Support the build and configuration of IT Work Cabinets, and workstationa Good IT knowledge and technical competencies to support basic IT Hardware tasks Strong teamwork and communication skills. If you are available immediately, and interested in this opportunity, please apply for further information. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
