Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/09/2026
Full time
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/09/2026
Full time
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Job Title: Lead Infrastructure Engineer - BMC Helix Location: Manchester or Birmingham Contract: 12 months, potentially extending to 14 months Clearance: Active SC clearance required Rate: Negotiable depending on experience Project Background: A major Central Government programme requires experienced BMC Helix Engineers to provide specialist engineering capability across critical operational tooling and infrastructure services. The engineers will supplement existing teams responsible for IT Operations Management tooling and associated infrastructure platforms, working within a Rainbow Team model alongside internal personnel and existing supplier resources. The focus will be on maintaining service stability, improving operational resilience and supporting ongoing platform development and service improvement activities. Role Overview: The successful engineers will provide specialist support, maintenance and optimisation across the BMC Helix platform suite, including: BMC Helix Operations Manager (BHOM) BMC Helix Capacity Optimisation (BHCO) BMC Helix Discovery The role will combine hands-on infrastructure engineering and platform support with technical leadership, helping operational teams maximise the value and performance of the existing BMC Helix implementation. Key Responsibilities: Provide infrastructure engineering expertise across the BMC Helix platform suite. Support, maintain and optimise BHOM, BHCO and BMC Helix Discovery. Troubleshoot and resolve platform and operational issues. Improve platform stability, performance and operational resilience. Support ongoing platform development activities. Provide technical leadership and guidance to operational teams. Work collaboratively with internal teams and existing supplier resources. Help maximise value from the existing BMC Helix implementation. Participate in the out-of-hours support rota to maintain service availability. Candidates should demonstrate strong hands-on experience across: BMC Helix Operations Manager (BHOM). BMC Helix Capacity Optimisation (BHCO). BMC Helix Discovery. Enterprise infrastructure/platform engineering. Platform support, maintenance and optimisation. Incident investigation, troubleshooting and resolution. Service improvement and operational resilience. Supporting business-critical production environments. Technical leadership within complex enterprise environments. Contract Details: This is a long-term Central Government engagement, initially running for 12 months with the potential to extend up to 14 months. Candidates must currently hold active SC clearance. Rates are negotiable depending on experience and technical alignment with the requirement. The successful engineers must also be comfortable participating in an out-of-hours support rota. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/09/2026
Contractor
Job Title: Lead Infrastructure Engineer - BMC Helix Location: Manchester or Birmingham Contract: 12 months, potentially extending to 14 months Clearance: Active SC clearance required Rate: Negotiable depending on experience Project Background: A major Central Government programme requires experienced BMC Helix Engineers to provide specialist engineering capability across critical operational tooling and infrastructure services. The engineers will supplement existing teams responsible for IT Operations Management tooling and associated infrastructure platforms, working within a Rainbow Team model alongside internal personnel and existing supplier resources. The focus will be on maintaining service stability, improving operational resilience and supporting ongoing platform development and service improvement activities. Role Overview: The successful engineers will provide specialist support, maintenance and optimisation across the BMC Helix platform suite, including: BMC Helix Operations Manager (BHOM) BMC Helix Capacity Optimisation (BHCO) BMC Helix Discovery The role will combine hands-on infrastructure engineering and platform support with technical leadership, helping operational teams maximise the value and performance of the existing BMC Helix implementation. Key Responsibilities: Provide infrastructure engineering expertise across the BMC Helix platform suite. Support, maintain and optimise BHOM, BHCO and BMC Helix Discovery. Troubleshoot and resolve platform and operational issues. Improve platform stability, performance and operational resilience. Support ongoing platform development activities. Provide technical leadership and guidance to operational teams. Work collaboratively with internal teams and existing supplier resources. Help maximise value from the existing BMC Helix implementation. Participate in the out-of-hours support rota to maintain service availability. Candidates should demonstrate strong hands-on experience across: BMC Helix Operations Manager (BHOM). BMC Helix Capacity Optimisation (BHCO). BMC Helix Discovery. Enterprise infrastructure/platform engineering. Platform support, maintenance and optimisation. Incident investigation, troubleshooting and resolution. Service improvement and operational resilience. Supporting business-critical production environments. Technical leadership within complex enterprise environments. Contract Details: This is a long-term Central Government engagement, initially running for 12 months with the potential to extend up to 14 months. Candidates must currently hold active SC clearance. Rates are negotiable depending on experience and technical alignment with the requirement. The successful engineers must also be comfortable participating in an out-of-hours support rota. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/09/2026
Full time
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
23/09/2026
Full time
Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided. Key Responsibilities Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Skills & Experience Essential Previous experience in a Field Support role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Excellent troubleshooting and diagnostic skills. Strong verbal and written communication skills. Ability to manage and prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days annual leave plus public holidays Life assurance benefit Ongoing training and professional development opportunities Supportive team environment Opportunity to work across a variety of enterprise IT environments Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
