963 jobs found

IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.

2nd Line IT Support Engineer On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Stoke on Trent

Morson are working with an Aerospace Manufacturer who are looking for a Quality Assurance Engineer to join the based at the Stevenage site. Role description Define and perform Quality Assurance (QA) activities, by ensuring correct implementation of procedures and processes, to ensure product quality meets the stated requirements Lead prevention and quality improvements of Spacecraft Production processes Manage completion of corrective and preventative actions to closure Drive the efficient management of non-conformance and Cost of Non quality reduction Responsibilities Write a Quality Surveillance Plan (QSP) and continuously maintain it in accordance with project requirements. Write specific instructions to define the inspection processes or checks. Request additional inspections when needed, such as those in response to a technical warning notice. Chair gates reviews as defined in the project and as agreed with project PA (Manufacturing Readiness Review, Integration Readiness Review, Test Readiness Review, Test Readiness Board, Delivery Review Board, Pre-Shipment Review, Shipment Readiness Review ). Ensure that all related actions are implemented. Elaborate the Key Inspection Plan and support the Mandatory Inspection Plan. Deliver quality briefs with the area manager in the shop floor to raise awareness to operators on lessons learned and good practice. Prepare the incoming inspection plan/checklist. Review Production work instructions for technical integrity, regarding product quality requirements including inspection, verification points and configuration status. Manage all NCRs within the defined scope in production using problem solving tools. Confirm non-conformances and ensure 1st closure is defined and implemented. Chair Internal Review Board (IRB) and set functional team for the elimination of the root cause. Ensure that 2nd closure actions are defined. Organise and chair 2nd closure reviews. Proactively promote and conduct risk analyses (incl. PFMEA), and participate in the implementation and follow-up of preventive actions. Elaborate audit plan and perform flash and process audits. Ensure that lessons learned & near miss actions are implemented. Support the elaboration and the efficiency of performance dialogue/SQCDP in the working area (schedule, daily work to achieve, top priorities, KPIs, achievements ) Provide reports as required by functional and project management. Provide monthly report of Quality Key Performance Indicators (KPIs) Deploy OES Initiatives - The company Quality improvement and cost of non-quality reduction plan. Drive the implementation of the quality delegation initiative in the area. Essential Skills Degree or equivalent in an Engineering related discipline or proven experience in a similar role. A recognised engineering apprenticeship and/or equivalent academic qualification with Quality or Engineering experience within the Aerospace or Military industry, Good understanding of Quality Assurance Role or product assurance role, Good understanding of manufacturing processes, Analytical skills and methodical approach to problem resolution and investigation, Teamwork and leadership attributes with excellent written and oral communication and persuasion skills, The ability to communicate at all levels and across nationalities. If you are interested in applying for this position please submit an up to date CV.

2nd Line Service Desk Engineer Warrington (Office-based) Full-time Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance this role is for you. What you ll do: Take ownership of 1st and 2nd line support tickets maintaining flow and meeting SLAs Work across a broad technical environment including Microsoft 365, Azure, networking, virtualisation, and hardware Use monitoring tools to identify and resolve issues proactively Work alongside experienced engineers gaining exposure to more complex challenges and supporting continuous service improvement Develop your skills and prepare for progression including routes into 3rd line roles or technical specialisms This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits Competitive salary Bupa health cover Training and certification support Clear career progression into 3rd line or specialist roles Workplace pension Mileage allowance The Person Please note: A minimum of 3 years experience working in an MSP environment is essential. Applications without this experience will not be considered. You ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) Familiarity with Azure and virtualisation (Hyper-V or VMware) Clear communication skills and a client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What s Next If you're looking for a role where you can take control, keep learning, and make a difference every day we d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 28K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Head of AI and Digital Innovation Hours; Full time (37 hours each week, all year round) Duration; Permanent Salary; £52,129 a year + benefits Location; Cross college role (Rotherham, Dearne Valley and North Notts College s including University Centre Rotherham) About the Role The Head of AI and Digital Innovation will play a key role in delivering our ambitious digital strategy. Working with the Director of IT and Digital, you will help lead digital growth and innovation, providing inspirational leadership to ensure the College meets the needs of staff, students, employers, and partners in a rapidly changing digital landscape. As a proud Google Reference College, you will be the architect of an ecosystem. You will leverage the full power of the Google Workspace for Education Plus suite and Gemini AI to reduce staff workload, dismantle barriers to learning, and provide our students with the high-level digital fluency required for the 21st-century workforce. You will promote excellence in teaching, learning, and assessment through blended and digital approaches, supporting teaching staff to develop a high-quality, future-ready curriculum. By setting a bold vision and challenging traditional methods, you will inspire staff development and drive strategic aims. You will also drive the adoption of immersive classroom technologies and support staff in developing digital literacy skills to enhance educational delivery. While the wider IT department maintains the network and hardware, this role "owns" the digital transformation of the user experience. The successful candidate will be expected to navigate the ethical implications of AI while ensuring digital inclusion across a diverse community. You will You will have; Proven experience in leading digital transformation or AI integration within an educational or corporate setting. Experience managing and developing high-performing technical or pedagogical teams, such as TEL Specialists Experience in curriculum design or modernising teaching through blended and immersive learning (VR/AR) Professional/Experience in AI, Project Management, or Educational Technology. You will need; Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake) A master s degree in Educational Technology (EdTech) AI for Business Leadership or similar Teaching/Training Qualification (E.g PGCE, CertEd or Level 3 AET) or willingness to work towards We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! Department Info The Head of AI and Digital Innovation serves as a vital strategic bridge between technical infrastructure and academic excellence, reporting directly to the Director of IT and Digital who sits within the Senior Leadership Team (SLT). This reporting line ensures that digital innovation is at the heart of the Group s executive decision-making. Operating within the IT and Digital leadership tier, the postholder moves beyond traditional IT support to lead a specialised team of Digital & Technology specialists. You will act as a high-level consultant to Curriculum Leads, translating complex technological advancements, specifically Artificial Intelligence and immersive tools, into practical classroom applications that align with the Director s overarching digital vision. Our excellent benefits and rewards package: Access to local government pensions scheme (with employer contributions from 17.7% to 23.68%) Up to 44 days annual leave per year including closure during Christmas period Access to our gyms, restaurants and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Full, part time and flexible working hours available in many roles Free Parking available at all of our sites Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative Recruitment Referral Scheme for all employees, worth £200 per referral made What is the RNN Group? RNN Group s main goal is to be an outstanding education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too; We are Inclusive, We have Integrity, We Deliver, We are One Team. We are OFSTED Good (November 2022) We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme and offer reasonable adjustments to all applicants throughout the recruitment process. The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT). We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. The Group s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met. All candidates must have the legal right to work in the UK. Closing date: Monday 30 March 2026 if you are shortlisted for this post, you will be contacted within a week of the closing date. Provisional Interview Date: 13 April 2026

IT Technician Immediate Start A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply. This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role. Your role: Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required. Escalate complex issues to third-party providers or the Infrastructure Manager when necessary. Develop strong working relationships with remote sites and end users to improve overall IT support experience. Work closely with operational teams to ensure IT assets are used efficiently and effectively. Maintain and update the IT asset register in line with ISO 27001 compliance requirements. Perform routine support tasks including: Password resets File restoration New user account creation Managing security group access Assist with new starter laptop builds, onboarding, and IT induction training. Maintain and update onboarding documentation and build checklists. Ensure software installations and devices are patched regularly using standard tools. Support the local area network across sites, escalating network issues where required. Maintain knowledge base documentation and FAQs for IT support processes. Provide guidance and orientation to users on operating computer equipment and systems. Manage local IT hardware stock and peripherals. Support delivery of IT project work within agreed deadlines. Assist with maintenance, patching and proactive monitoring of IT services and infrastructure. Support the change management process, raising change requests where required. Assist with maintaining ISO 27001 and ISO 9001 compliance activities. Produce reports on: Service desk performance IT asset status Backup status and performance Essential Experience Working with Active Directory Supporting Office 365 environments Experience with Windows 10 and Windows 11 Experience working within a Service Desk environment managing and escalating calls Creating and maintaining technical documentation Strong organisational skills and attention to detail Excellent written and verbal communication Ability to troubleshoot logically and methodically Ability to work effectively within a team environment Experience providing 1st / 2nd line support in Windows environments Desirable Experience MacOS support Windows Server 2016 / 2019 / 2022 Microsoft Hyper-V Hybrid Azure AD / Entra ID environments Backup technologies PowerShell scripting Experience working in a regulated or ISO-compliant environment If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.

This role has a salary of £61,784 per annum, based on a 36 hour working week. This is a fixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are a relationship driven professional with experience in digital transformation, consultancy, engineering, or business engagement, and you're passionate about supporting SMEs to innovate and adopt new technologies, we encourage you to apply. This role offers hybrid working, with regular travel across the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside other Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a knowledgeable and people focused Technology Adoption Specialist to support SME manufacturers across the South East to identify, understand, and implement digital technologies that drive productivity and innovation. This outward facing role works directly with business leaders and technical teams to assess digital maturity, diagnose challenges, and develop tailored technology adoption roadmaps. You will act as a trusted advisor, helping SMEs explore solutions such as automation, data analytics, AI, robotics, and industrial digitalisation. You will also collaborate with partners, support grant processes, and contribute to workshops, events, and wider programme engagement. As the Technology Adoption Specialist, you will: Conduct on site and virtual assessments to understand business needs, processes, and digital maturity Provide expert guidance on digital technologies relevant to manufacturing Develop tailored technology adoption plans and support SMEs through implementation Help businesses identify suitable vendors, solutions, and funding opportunities Maintain accurate operational records and ensure CRM data is consistently updated Track KPIs and provide data for reporting to the Programme Manager Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to programme processes Collaborate across Surrey County Council's Economy & Growth team and with partners across the South East to connect SMEs with wider support offers Contribute to knowledge sharing and documentation standards across the programme You will be responsible for delivering high quality advisory and operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in digital transformation, consultancy, engineering, programme delivery, or business engagement Strong understanding of digital technologies relevant to manufacturing Ability to analyse business processes and identify improvement opportunities Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or technology roadmaps Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement To apply, we request that you submit a CV and you will be asked the following four questions: Technology Adoption Specialists often work with SMEs at very different stages of their digital journey. Please describe how you would support a business that is unsure where to start with digital adoption. What steps would you take to understand their needs, build confidence, and help them identify realistic first steps toward adopting new technologies? Give an example of how you have built and maintained relationships with diverse stakeholders (e.g., SMEs, technical teams, partners, or suppliers). What strategies did you use to keep engagement strong and ensure positive outcomes? This role requires providing impartial, trusted advice to SMEs. How do you ensure your recommendations are both technically sound and aligned with the organisation's strategic goals and constraints? Made Smarter supports SMEs to adopt technologies such as automation, data analytics, AI, and industrial digitalisation. Which emerging technologies do you believe currently offer the greatest impact for SME manufacturers, and why? The job advert closes at 23:59 on 15/03/2026, with interviews taking place in person at Woodhatch Place, Reigate between 24th March and 3rd April 2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

Role: Cyber Security Support Analyst/Junior SOC Analyst Location: Milton Keynes Salary: £35,000 to 45,000 per annum (DOE) Security Clearance: Active DV Clearance Required Working Pattern: To provide 24/7 protection, this role operates on a shift rota that includes both days and nights. The Role & Environment This is a 1st-line Cyber Helpdesk role, serving as the essential first point of contact for cyber-related support. Rather than requiring deep technical hacking skills, we are looking for disciplined, observant professionals with a basic awareness of cyber principles and a strong desire to progress. Key Responsibilities: Act as the 1st line support for cyber queries and incident reporting. Keep a watchful eye on security dashboards and escalate potential threats to senior analysts. Ensure all cyber events are documented accurately within the system. Work closely with the wider security team to maintain the integrity of the client's network. Requirements A strong willingness to learn and a genuine interest in Cyber Security. Previous experience in a Cyber Security helpdesk, 1st-line support, or a disciplined military/government environment is highly valued. Ability to remain calm under pressure and communicate technical issues clearly. Our client is committed to your development, offering a week of specialized Business Solutions training to bridge any skill gaps. It's an ideal way to pivot your professional background into the fast-growing world of Cyber Security.

1st/2nd Line Application Support Operator Location: Cardiff (office based initally then 3 days p/week from home) Hours: 35 hours per week £21.25 p/h (paid through an umbrella company) We re looking for someone to join an IT team supporting a range of core business systems used across the organisation. This role sits within the IT and Digital function and focuses on providing first line support for key internal systems, including platforms built on the Microsoft Power Platform, Dynamics 365, HR systems and other critical applications. You ll be the first point of contact for users, helping resolve issues, answering queries and making sure problems are logged and managed properly through the service desk. You ll work closely with internal IT teams and external suppliers to make sure issues are understood and resolved quickly, while keeping users updated along the way. What you ll be doing Providing 1st line support for internal users across core business systems Logging, managing and resolving incidents through the service desk Troubleshooting system and user issues and providing guidance where needed Escalating more complex problems to specialist teams while retaining ownership Setting up new users across supported systems Working with external suppliers where issues require third-party support Supporting testing of fixes and system updates Keeping documentation and system records up to date Assisting with system improvements and IT projects when required What we re looking for Experience providing IT or application support in a service desk or support environment Strong troubleshooting and problem solving skills Good understanding of business systems and user support processes Ability to manage incidents and prioritise effectively Comfortable working with both technical teams and non-technical users A customer focused approach with strong communication skills This is a good opportunity for someone who enjoys solving problems, working with a variety of systems and supporting users across a busy organisation.

Data Risk & Controls Manager Sheffield or Birmingham Hybrid (3-days onsite) We're partnering with a leading financial services client who are looking for a Data Risk & Controls Manager to join their global team responsible for strengthening data risk governance and control frameworks across the organisation. This is an initial 8-month contract inside IR35 . The Role This position plays a key role in ensuring that global data control frameworks align with UK regulatory requirements, acting as the UK representative within an international team. You will support risk and control owners, challenge existing risk assessments, and drive continuous improvement across the organisation's data control environment. Key Responsibilities Act as the UK representative within a global data risk and controls team Support risk and control owners in strengthening control frameworks Develop and drive action plans to address control gaps Assess the effectiveness and sustainability of data controls Challenge whether risks have been appropriately identified and mitigated Influence improvements and next steps across the control environment Confidently engage with senior stakeholders and leadership Provide constructive challenge within governance and risk discussions Focus Areas: Data privacy Data storage and retention Data usage and governance Metadata management Data movement between applications Requirements: 5+ years of experience within financial services and in operational risk, non-financial risk, or data risk. Hands-on experience with data control frameworks (1st, 2nd or 3rd Line of Defence) Strong knowledge of data privacy and regulatory requirements (UK experience beneficial) Experience working across Data, IT, Risk, or Audit functions Proven ability to influence, challenge and engage stakeholders Experience identifying control gaps and driving process improvements Ability to present complex issues clearly to senior non-technical stakeholders Experience working within financial services or another highly regulated industry preferred Exposure to automation initiatives is advantageous Experience engaging with regulatory bodies is beneficial Relevant industry certifications are a plus More details available on successful application.

1st Line Support Engineer Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We re looking for a hands-on 1st Line Support Engineer to join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you ll be the first point of contact for customers, handling calls, emails, and portal requests. You ll log, manage, and escalate incidents accurately, keep customers updated, contribute to knowledgebase articles, and help improve IT processes. You ll work closely with the team to deliver first-class service and support critical, high-security projects. We re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving and working in a collaborative team, this role is for you. Our client offers real opportunities for progression and development, giving you exposure to high-security projects within the defence sector. Due to the nature of the role, the successful candidate will need to obtain SC clearance.

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.

2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared . As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.