User Researcher

User Researcher
6 months
Telford with 2 days/week in office
365 per day - Umbrella only

As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design.

Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.

What you'll do:

Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services.

• Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
• Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
• Design in an inclusive and accessible way
• Work in a multi-disciplinary delivery team

What you'll need:

• Solid foundation in user-centered design, from concept to final delivery.
• Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
• Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
• Skilled in managing stakeholder expectations and handling difficult discussions.
• Experienced in creating rapid paper and digital prototypes.
• This role requires client-mandated travel for face-to-face team events for two days each month. Locations may vary from your base location.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!