Technical Support Specialist (Part Time / London)

Job Title: Technical Support Specialist (Part-time)
Location:London (Farringdon - 3 x per week)
Salary/Rate: Up to 232 per day
Start Date: Feb 2026
Job Type: 12-month inside (IR35 contract)

Please note that this is a part-time / 3-day per week role

Company introduction:

We are currently recruiting for an experienced technical support specialist for an industry leading data analytics client.

Role overview:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.

Required skills or experience:

• Bachelor's Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experience.

• Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.

• Solid networking skills.

• Hardware software installation and troubleshooting.

• Active Directory fundamentals.

• Mobile Device Management (Azure/Intune).

• ITIL practices awareness.

• Strong customer service ethic.

• Excellent problem-solving skills and good organisational skills.

Responsibilities:
The ideal candidate will have the following:

• Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues

• Proactive monitoring of laptops to identify machines in poor health,analyse where the issue lies, and find a resolution to increase laptop performance

• Utilise automation opportunities to negate repetitive tasks

• Use AI assistants responsibly to triage tickets, draft customer updates, summarise logs, and generate/refresh knowledge articles

• Handle onboarding/offboarding workflows and processes

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.