ServiceNow Business Analyst - HRSD

Your new company

A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs.

Your new role

As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle.
You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making.
Key Responsibilities:

• Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management).
• Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
• Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
• Lead workstreams such as process design, configuration, testing, and deployment.
• Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
• Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
• Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
• Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
• Mentor junior consultants and support their development.

What you'll need to succeed

• Experience in HR process design, workshops, and stakeholder engagement.
• Strong understanding of or experience of working in HR or GBS operational environments.
• Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
• Familiarity with ServiceNow maturity assessments and discovery.
• Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools.
• Ability to map out HR processes and design technology-enabled solutions.
• Familiarity with collaboration tools and techniques for process improvement.
• Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment.
• Strong communication and organisational design skills.
• Exposure to agile delivery methods and integration tools (desirable).
• Experience of using data and analytics to drive continuous improvement.
• ServiceNow Implementation Specialist CIS - HRSD Certified (preferable).
• Security Clearance nice to have

What you'll get in return

Basic salary of 45-55K + benefits
Opportunity to join a leading technology transformation consultancy and help to grow this key practice
Build on your ServiceNow knowledge and acquire transformation experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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