IT Apprenticeship

IT Support Apprentice

Are you ready to launch your career in IT with a company that blends innovation, hands-on experience, and real social impact? At Ark Technology, they're more than just an IT provider they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference.

Based in Wigan, they offer IT support, cloud services, device management, and security solutions to clients across the North West. With a strong reputation for integrity, technical excellence, and putting people first, Ark Technology is the perfect place to start your journey in IT.

Join them as an IT Support Apprentice and gain practical experience across cloud platforms, security systems, networks, and remote support, while working toward a recognised Level 3 qualification.

A Typical Day in the Job:

• Providing technical support to users via phone, email, and remote tools like ISL.
• Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365.
• Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android.
• Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met.
• Setting up and maintaining hardware including networks, VoIP systems, and end-user devices.
• Conducting regular patching and software updates using Intune and Jamf School.
• Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek.
• Writing and using PowerShell scripts to automate tasks and support system configurations.
• Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX.

Youll also gain exposure to cloud technologies such as Microsoft 365, Google Workspace, and Intune.

Desired Qualities, Skills, and Knowledge:

Essential:

• A clean UK driving licence and DBS check (required for visiting schools and client sites).

Desirable:

• Familiarity with Windows and/or Mac computers.
• An interest in IT ticketing systems and remote desktop tools.
• Experience helping friends, family, or school with tech issues.
• Basic knowledge of VPNs, Microsoft 365, or Google Workspace.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Youll thrive at Ark if youre a problem-solver, a good communicator, and passionate about learning and making a difference through technology.

Salary, Hours & Benefits:

• £14,722 per annum
• Monday to Friday, 9:00am 5:30pm.
• 28 days holiday (including bank holidays).
• Company phone and laptop.
• Travel reimbursement for client visits.
• Hybrid remote/on-site working.
• Pension scheme.
• Ongoing training and development opportunities.

Your Training with Baltic Apprenticeships

Through Baltic Apprenticeships Level 3 programme, youll build a solid foundation in IT support, networking, system management, and cloud technologies. With a blend of online learning, real-time support, and workplace experience, youll be equipped to take the next big step in your IT career.

How to Apply

To apply, please submit your CV and a short cover letter explaining your passion for IT and why youre excited to join Ark Technology. If shortlisted, one of our recruitment consultants will contact you to discuss next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT

JBRP1_UKTJ