Baltic Apprenticeships
Overview Job Title: Quality Development Lead Department: Support Services (Quality) Line Manager: Quality Manager Location: Hybrid Role DBS Check Required: Yes Salary: £35,000 - £40,000 per annum (depending on experience) Who We Are As a leading provider of apprenticeships within the IT, Tech and Digital sector we are here to make a difference to every learner and inspire them to succeed. It's why we exist; it drives everything we do. General Role Purpose The Quality Development Lead is responsible for providing strategic and operational quality leadership across designated apprenticeship routeways, ensuring exceptional standards in teaching, learning, assessment, progress reviews and End Point Assessment preparation. Working collaboratively with Programme Managers, Coaches and Operational Leaders, the role provides end to end ownership of quality improvement, using evidence, data and professional expertise to evaluate practice, identify improvement priorities and drive outstanding learner outcomes. The postholder will act as a trusted quality partner, developing staff capability, supporting curriculum excellence and ensuring Baltic Apprenticeships maintains high standards aligned to Ofsted expectations, apprenticeship standards and organisational quality priorities. Responsibilities Routeway Quality Leadership Hold end to end responsibility for quality performance within designated routeways. Develop a detailed understanding of curriculum intent, learner profiles, employer needs and routeway risks. Act as the primary quality contact for operational leaders. Provide quality intelligence, recommendations and improvement priorities. Teaching, Learning and Assessment Quality Conduct observations of teaching, learning and assessment. Conduct observations of progress reviews. Undertake quality check-ins and learner journey reviews. Evaluate the effectiveness of teaching, coaching and assessment practice. Support staff to improve learner engagement, progress and achievement. Quality of Assessment Lead quality assurance of assessment practice. Conduct portfolio sampling and assessment verification activities. Review assessment decisions for validity, reliability and consistency. Evaluate learner readiness for Apprenticeship Assessments. Support coaches in preparing learners for successful Apprenticeship Assessment outcomes. Quality Improvement Design and implement quality improvement plans. Deliver coaching, mentoring and professional development. Monitor the impact of interventions. Escalate risks where required. Standardisation and Workforce Development Lead routeway standardisation sessions. Support onboarding of new delivery staff. Deliver training on teaching, learning, assessment and Apprenticeship Assessment practice. Share best practice across operational teams. Curriculum and Resource Quality Review curriculum resources, project briefs and assessment materials. Evaluate alignment between curriculum intent and implementation. Support curriculum teams to improve quality and consistency. Quality Intelligence and Reporting Analyse quality, learner, achievement and Apprenticeship Assessment data. Identify trends and emerging risks. Produce quality reports for leaders. Inform strategic improvement activity. Inspection and Compliance Support Ofsted readiness activities. Contribute to deep dives and thematic reviews. Ensure quality activity aligns with: EIF Apprenticeship standards Apprenticeship Assessment requirements Internal quality frameworks Additional Duties The Quality Development Lead will also: Support organisational Self-Assessment and Quality Improvement Planning. Contribute to Ofsted preparation activities, deep dives and inspection readiness. Support cross-routeway quality improvement projects. Share effective practice across delivery teams. Contribute to the continuous development of Baltic's quality frameworks. Undertake other reasonable duties commensurate with the role. Essential Knowledge, Skills and Experience Knowledge Thorough understanding of apprenticeship delivery and learner journeys. Excellent knowledge of teaching, learning and assessment within apprenticeship provision. Strong understanding of apprenticeship assessment practice and End Point Assessment requirements. Knowledge of Ofsted's Education Inspection Framework. Understanding of curriculum design, sequencing and intent. Knowledge of quality assurance and quality improvement methodologies. Understanding of apprenticeship funding rules relating to learner progress and assessment. Skills Excellent observation and coaching skills. Strong quality assurance and auditing skills. Excellent analytical and problem-solving skills. Ability to interpret learner, achievement and Apprenticeship Assessment performance data. Excellent communication and influencing skills. Ability to challenge practice constructively. Strong report writing and presentation skills. Ability to plan and prioritise multiple quality improvement activities. Experience Significant experience within apprenticeship or further education. Experience of observing teaching, learning and assessment. Experience of quality assurance of assessment practice. Experience of coaching and developing staff. Experience of supporting quality improvement initiatives. Experience of preparing organisations for Ofsted or external quality assurance. Experience of analysing quality and performance data. Desirable Knowledge, Skills and Experience Knowledge Curriculum design principles. Coaching and mentoring methodologies. Digital learning methodologies. AI-enhanced learning approaches. Internal quality assurance methodologies. Skills Advanced data analysis. Project management. Facilitation of standardisation events. Curriculum review and evaluation. Experience Leading quality improvement projects. Working across multiple apprenticeship standards. Supporting Outstanding Ofsted outcomes. Internal quality auditing. Leading standardisation across delivery teams. Essential Qualifications Level 2 English and Maths. Teaching qualification (or willingness to achieve). Assessor qualification (or equivalent experience). IQA qualification or willingness to work towards. Evidence of continuing professional development. Desirable Qualifications Level 5 qualification in Education, Leadership or Quality. Internal Quality Assurance qualification. Coaching or mentoring qualification. Advanced Practitioner qualification. Project Management qualification. Our Benefits At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Here's what you can look forward to as part of Team Baltic: Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5-day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Quality Development Lead team member will embody our core values: Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data-driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross-functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. . click apply for full job details
Overview Job Title: Quality Development Lead Department: Support Services (Quality) Line Manager: Quality Manager Location: Hybrid Role DBS Check Required: Yes Salary: £35,000 - £40,000 per annum (depending on experience) Who We Are As a leading provider of apprenticeships within the IT, Tech and Digital sector we are here to make a difference to every learner and inspire them to succeed. It's why we exist; it drives everything we do. General Role Purpose The Quality Development Lead is responsible for providing strategic and operational quality leadership across designated apprenticeship routeways, ensuring exceptional standards in teaching, learning, assessment, progress reviews and End Point Assessment preparation. Working collaboratively with Programme Managers, Coaches and Operational Leaders, the role provides end to end ownership of quality improvement, using evidence, data and professional expertise to evaluate practice, identify improvement priorities and drive outstanding learner outcomes. The postholder will act as a trusted quality partner, developing staff capability, supporting curriculum excellence and ensuring Baltic Apprenticeships maintains high standards aligned to Ofsted expectations, apprenticeship standards and organisational quality priorities. Responsibilities Routeway Quality Leadership Hold end to end responsibility for quality performance within designated routeways. Develop a detailed understanding of curriculum intent, learner profiles, employer needs and routeway risks. Act as the primary quality contact for operational leaders. Provide quality intelligence, recommendations and improvement priorities. Teaching, Learning and Assessment Quality Conduct observations of teaching, learning and assessment. Conduct observations of progress reviews. Undertake quality check-ins and learner journey reviews. Evaluate the effectiveness of teaching, coaching and assessment practice. Support staff to improve learner engagement, progress and achievement. Quality of Assessment Lead quality assurance of assessment practice. Conduct portfolio sampling and assessment verification activities. Review assessment decisions for validity, reliability and consistency. Evaluate learner readiness for Apprenticeship Assessments. Support coaches in preparing learners for successful Apprenticeship Assessment outcomes. Quality Improvement Design and implement quality improvement plans. Deliver coaching, mentoring and professional development. Monitor the impact of interventions. Escalate risks where required. Standardisation and Workforce Development Lead routeway standardisation sessions. Support onboarding of new delivery staff. Deliver training on teaching, learning, assessment and Apprenticeship Assessment practice. Share best practice across operational teams. Curriculum and Resource Quality Review curriculum resources, project briefs and assessment materials. Evaluate alignment between curriculum intent and implementation. Support curriculum teams to improve quality and consistency. Quality Intelligence and Reporting Analyse quality, learner, achievement and Apprenticeship Assessment data. Identify trends and emerging risks. Produce quality reports for leaders. Inform strategic improvement activity. Inspection and Compliance Support Ofsted readiness activities. Contribute to deep dives and thematic reviews. Ensure quality activity aligns with: EIF Apprenticeship standards Apprenticeship Assessment requirements Internal quality frameworks Additional Duties The Quality Development Lead will also: Support organisational Self-Assessment and Quality Improvement Planning. Contribute to Ofsted preparation activities, deep dives and inspection readiness. Support cross-routeway quality improvement projects. Share effective practice across delivery teams. Contribute to the continuous development of Baltic's quality frameworks. Undertake other reasonable duties commensurate with the role. Essential Knowledge, Skills and Experience Knowledge Thorough understanding of apprenticeship delivery and learner journeys. Excellent knowledge of teaching, learning and assessment within apprenticeship provision. Strong understanding of apprenticeship assessment practice and End Point Assessment requirements. Knowledge of Ofsted's Education Inspection Framework. Understanding of curriculum design, sequencing and intent. Knowledge of quality assurance and quality improvement methodologies. Understanding of apprenticeship funding rules relating to learner progress and assessment. Skills Excellent observation and coaching skills. Strong quality assurance and auditing skills. Excellent analytical and problem-solving skills. Ability to interpret learner, achievement and Apprenticeship Assessment performance data. Excellent communication and influencing skills. Ability to challenge practice constructively. Strong report writing and presentation skills. Ability to plan and prioritise multiple quality improvement activities. Experience Significant experience within apprenticeship or further education. Experience of observing teaching, learning and assessment. Experience of quality assurance of assessment practice. Experience of coaching and developing staff. Experience of supporting quality improvement initiatives. Experience of preparing organisations for Ofsted or external quality assurance. Experience of analysing quality and performance data. Desirable Knowledge, Skills and Experience Knowledge Curriculum design principles. Coaching and mentoring methodologies. Digital learning methodologies. AI-enhanced learning approaches. Internal quality assurance methodologies. Skills Advanced data analysis. Project management. Facilitation of standardisation events. Curriculum review and evaluation. Experience Leading quality improvement projects. Working across multiple apprenticeship standards. Supporting Outstanding Ofsted outcomes. Internal quality auditing. Leading standardisation across delivery teams. Essential Qualifications Level 2 English and Maths. Teaching qualification (or willingness to achieve). Assessor qualification (or equivalent experience). IQA qualification or willingness to work towards. Evidence of continuing professional development. Desirable Qualifications Level 5 qualification in Education, Leadership or Quality. Internal Quality Assurance qualification. Coaching or mentoring qualification. Advanced Practitioner qualification. Project Management qualification. Our Benefits At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Here's what you can look forward to as part of Team Baltic: Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5-day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Quality Development Lead team member will embody our core values: Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data-driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross-functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. . click apply for full job details
Baltic Apprenticeships
Job Title: Graduate AI & Automation Engineer Contract: Permanent, full-time Location: Hybrid, Darlington with travel to client sites as required Department: Technology Operations Salary: £28,000 per annum Reports to: AI & Automation Consultancy Lead About us Baltic is one of the UK's leading apprenticeship training providers in tech and digital. We train the next generation of talent across software, data and, more recently, AI. Over the last few years, we have also built something important internally. Our own data, software, automation and AI team has helped take Baltic through a genuine digital transformation. We have built a robust data strategy, automated manual work, improved systems, used AI pragmatically and helped the business make better decisions with better information. That matters because we are not starting this consultancy from theory. We have done this work ourselves. We know what it is like to take messy processes, disconnected systems and manual tasks, then turn them into something clearer, smarter and scalable. Now we are taking that experience to small and medium sized businesses. Our new AI & Automation Consultancy will help organisations take practical, confident steps into automation and AI. We are not interested in hype for the sake of it. We care about useful technology, real business problems and solutions that actually make work better. This is a genuine ground floor opportunity. You would be one of the first engineers in a new consultancy, joining at the point where your ideas, standards and contribution can shape how we deliver. About the role As a Graduate AI & Automation Engineer, you will help design and build practical automation, AI and software solutions for businesses that are ready to improve how they work. This role is deliberately broad. Some of the work may look like automation. Some of it may involve applied AI. Some of it may be system integration, data, APIs or lightweight software development. What matters most is that you can think clearly, learn quickly and care about solving the right problem properly. You will not be hidden away doing abstract work with no connection to the real world. You will work on real client problems, with support from experienced people, and you will see the impact of what you build. We are looking for people with strong foundations, curiosity and the right attitude. You do not need to arrive as the finished article. We want people who are excited by the idea of growing fast, working with clients and building things that make a visible difference. What you will do Build and ship practical solutions, including workflow automation, system integrations, applied AI tools and occasional custom software. Help clients understand where they are now, what is possible and where the best first opportunities are. Turn everyday business problems into clear, sensible technical solutions. Work directly with clients, with support from senior colleagues, and build your confidence over time. Document your work clearly so clients can understand, use and build on what we deliver. Learn from an internal team that has already delivered data, automation, software and AI transformation inside Baltic. As the consultancy grows, help support apprentices working on live projects. What we are looking for Essential A degree at 2:1 or above in Computer Science, Software Engineering, Data Science, AI or a related field, or equivalent demonstrable ability. Solid programming foundations. Python would be useful, but strong fundamentals in any language matter more. Genuine curiosity about how technology, automation, AI, data and software can help businesses work better. Clear communication and the ability to explain technical ideas in plain English. A proactive mindset, good problem solving instincts and a real eagerness to learn. The confidence to try, ask good questions and improve quickly. Desirable We do not expect you to have all of these. Any of them would be useful. Experience with automation tools such as Power Automate, Zapier, Make or n8n. Experience working with APIs or system integrations. Exposure to cloud platforms such as Azure, AWS or GCP. Familiarity with large language models, applied machine learning or AI tooling. Experience with SQL, data analysis or data pipelines. Experience building software or taking a project from idea to finished product. A placement, personal project, university project or side build that shows initiative. We care about what you have built, solved or learned, not just what is on your CV. What you will get from us Structured mentoring from people who have done this work in practice. Real responsibility and real client work from the start. Support to grow into a confident, client facing engineer. Exposure to automation, AI, software, systems and data work across different businesses. The chance to help shape a new consultancy at the point it is being built. A role where your work should be visible, useful and genuinely valuable. Who this role could suit This could be a great fit if you are someone who likes building things, solving problems and understanding how businesses actually work. You might not know yet whether you are more interested in AI, automation, software, data or consulting. That is fine. This role gives you the chance to develop across those areas while doing practical work with real clients. You will probably enjoy this role if you like: turning vague problems into clear solutions learning new tools quickly building things that people actually use explaining technical ideas simply working with people, not just technology being part of something early, ambitious and growing How to apply Apply with your CV and a short note telling us why this role excites you. We would also like to hear about something you have built, solved or improved that you are proud of. It does not need to be perfect or commercial. It just needs to show how you think, how you learn and what you care about. We value potential, curiosity and evidence of initiative. Our Benefits At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Culture & Work Life Balance A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5 day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing Free, confidential mental health support through SPILL Access to high value wellbeing initiatives, including face to face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Graduate AI & Automation Engineer team member will embody our core values Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.
Job Title: Graduate AI & Automation Engineer Contract: Permanent, full-time Location: Hybrid, Darlington with travel to client sites as required Department: Technology Operations Salary: £28,000 per annum Reports to: AI & Automation Consultancy Lead About us Baltic is one of the UK's leading apprenticeship training providers in tech and digital. We train the next generation of talent across software, data and, more recently, AI. Over the last few years, we have also built something important internally. Our own data, software, automation and AI team has helped take Baltic through a genuine digital transformation. We have built a robust data strategy, automated manual work, improved systems, used AI pragmatically and helped the business make better decisions with better information. That matters because we are not starting this consultancy from theory. We have done this work ourselves. We know what it is like to take messy processes, disconnected systems and manual tasks, then turn them into something clearer, smarter and scalable. Now we are taking that experience to small and medium sized businesses. Our new AI & Automation Consultancy will help organisations take practical, confident steps into automation and AI. We are not interested in hype for the sake of it. We care about useful technology, real business problems and solutions that actually make work better. This is a genuine ground floor opportunity. You would be one of the first engineers in a new consultancy, joining at the point where your ideas, standards and contribution can shape how we deliver. About the role As a Graduate AI & Automation Engineer, you will help design and build practical automation, AI and software solutions for businesses that are ready to improve how they work. This role is deliberately broad. Some of the work may look like automation. Some of it may involve applied AI. Some of it may be system integration, data, APIs or lightweight software development. What matters most is that you can think clearly, learn quickly and care about solving the right problem properly. You will not be hidden away doing abstract work with no connection to the real world. You will work on real client problems, with support from experienced people, and you will see the impact of what you build. We are looking for people with strong foundations, curiosity and the right attitude. You do not need to arrive as the finished article. We want people who are excited by the idea of growing fast, working with clients and building things that make a visible difference. What you will do Build and ship practical solutions, including workflow automation, system integrations, applied AI tools and occasional custom software. Help clients understand where they are now, what is possible and where the best first opportunities are. Turn everyday business problems into clear, sensible technical solutions. Work directly with clients, with support from senior colleagues, and build your confidence over time. Document your work clearly so clients can understand, use and build on what we deliver. Learn from an internal team that has already delivered data, automation, software and AI transformation inside Baltic. As the consultancy grows, help support apprentices working on live projects. What we are looking for Essential A degree at 2:1 or above in Computer Science, Software Engineering, Data Science, AI or a related field, or equivalent demonstrable ability. Solid programming foundations. Python would be useful, but strong fundamentals in any language matter more. Genuine curiosity about how technology, automation, AI, data and software can help businesses work better. Clear communication and the ability to explain technical ideas in plain English. A proactive mindset, good problem solving instincts and a real eagerness to learn. The confidence to try, ask good questions and improve quickly. Desirable We do not expect you to have all of these. Any of them would be useful. Experience with automation tools such as Power Automate, Zapier, Make or n8n. Experience working with APIs or system integrations. Exposure to cloud platforms such as Azure, AWS or GCP. Familiarity with large language models, applied machine learning or AI tooling. Experience with SQL, data analysis or data pipelines. Experience building software or taking a project from idea to finished product. A placement, personal project, university project or side build that shows initiative. We care about what you have built, solved or learned, not just what is on your CV. What you will get from us Structured mentoring from people who have done this work in practice. Real responsibility and real client work from the start. Support to grow into a confident, client facing engineer. Exposure to automation, AI, software, systems and data work across different businesses. The chance to help shape a new consultancy at the point it is being built. A role where your work should be visible, useful and genuinely valuable. Who this role could suit This could be a great fit if you are someone who likes building things, solving problems and understanding how businesses actually work. You might not know yet whether you are more interested in AI, automation, software, data or consulting. That is fine. This role gives you the chance to develop across those areas while doing practical work with real clients. You will probably enjoy this role if you like: turning vague problems into clear solutions learning new tools quickly building things that people actually use explaining technical ideas simply working with people, not just technology being part of something early, ambitious and growing How to apply Apply with your CV and a short note telling us why this role excites you. We would also like to hear about something you have built, solved or improved that you are proud of. It does not need to be perfect or commercial. It just needs to show how you think, how you learn and what you care about. We value potential, curiosity and evidence of initiative. Our Benefits At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Culture & Work Life Balance A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5 day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing Free, confidential mental health support through SPILL Access to high value wellbeing initiatives, including face to face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Graduate AI & Automation Engineer team member will embody our core values Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.
Baltic Apprenticeships
Job Title: Data Analyst Apprenticeship (Level 4) Contract: Apprenticeship Location: Head Office (Pioneer House, Morton Park, Darlington) Department: Technology Operations Salary: £24,000 per annum Reports to: Junior Data Operations Manager This apprenticeship role also offers a career progression opportunity to progress into a Data Scientist (Level 6). This is your opportunity to build a long-term career in data and analytics. We're committed to helping you grow from a Data Analyst Apprentice into a Data Scientist, with a structured pathway designed to support your career every step of the way! As a Data Analyst Apprentice, you'll play an important role in transforming data into meaningful insights that support business decisions. Working closely with our Business Intelligence team, you'll analyse data, develop dashboards and reports, and help identify opportunities to improve performance across the organisation. You'll develop your technical and analytical skills while working with modern reporting and visualisation tools such as Tableau, gaining valuable hands on experience in a supportive and collaborative environment. Alongside your day to day role, you'll complete a Level 4 Data Analyst apprenticeship, applying your learning to real business challenges from day one. On successful completion, you'll progress into more advanced analytical roles and, we'll support your continued development through a Level 6 Data Science apprenticeship, providing a clear pathway into advanced analytics and machine learning. As a Data Analyst Apprentice, you will: Analyse business performance data to identify trends, patterns and opportunities for improvement. Design, develop and maintain dashboards and reports in Tableau for stakeholders across the business. Work with stakeholders to understand reporting requirements and recommend appropriate analytical solutions. Investigate data quality issues and work with colleagues to resolve discrepancies. Present analytical findings in a clear and meaningful way to both technical and non technical audiences. Support the Data Operations Manager in delivering reporting and analytical projects. Contribute to continuous improvement of reporting processes, data quality and documentation. Maintain awareness of data governance, confidentiality and GDPR requirements. We're looking for someone who is analytical, inquisitive and enjoys solving problems using data. The ideal candidate will have: A proactive attitude and willingness to take initiative. A genuine interest in data, analytics, and digital technologies. Strong attention to detail and a commitment to producing accurate work. Excellent written and verbal communication skills. The ability to manage multiple tasks and prioritise workloads effectively. A collaborative approach and confidence working with stakeholders across different departments. A willingness to learn new technologies and continually develop analytical skills. Experience creating reports or dashboards using Tableau, Power BI or similar BI tools. An understanding of data quality and the importance of producing reliable insights. Our Benefits: At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Here's what you can look forward to as part of Team Baltic: Culture & Work Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5 day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high value wellbeing initiatives, including face to face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Data Analyst Apprentice team member will embody our core values: Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.
Job Title: Data Analyst Apprenticeship (Level 4) Contract: Apprenticeship Location: Head Office (Pioneer House, Morton Park, Darlington) Department: Technology Operations Salary: £24,000 per annum Reports to: Junior Data Operations Manager This apprenticeship role also offers a career progression opportunity to progress into a Data Scientist (Level 6). This is your opportunity to build a long-term career in data and analytics. We're committed to helping you grow from a Data Analyst Apprentice into a Data Scientist, with a structured pathway designed to support your career every step of the way! As a Data Analyst Apprentice, you'll play an important role in transforming data into meaningful insights that support business decisions. Working closely with our Business Intelligence team, you'll analyse data, develop dashboards and reports, and help identify opportunities to improve performance across the organisation. You'll develop your technical and analytical skills while working with modern reporting and visualisation tools such as Tableau, gaining valuable hands on experience in a supportive and collaborative environment. Alongside your day to day role, you'll complete a Level 4 Data Analyst apprenticeship, applying your learning to real business challenges from day one. On successful completion, you'll progress into more advanced analytical roles and, we'll support your continued development through a Level 6 Data Science apprenticeship, providing a clear pathway into advanced analytics and machine learning. As a Data Analyst Apprentice, you will: Analyse business performance data to identify trends, patterns and opportunities for improvement. Design, develop and maintain dashboards and reports in Tableau for stakeholders across the business. Work with stakeholders to understand reporting requirements and recommend appropriate analytical solutions. Investigate data quality issues and work with colleagues to resolve discrepancies. Present analytical findings in a clear and meaningful way to both technical and non technical audiences. Support the Data Operations Manager in delivering reporting and analytical projects. Contribute to continuous improvement of reporting processes, data quality and documentation. Maintain awareness of data governance, confidentiality and GDPR requirements. We're looking for someone who is analytical, inquisitive and enjoys solving problems using data. The ideal candidate will have: A proactive attitude and willingness to take initiative. A genuine interest in data, analytics, and digital technologies. Strong attention to detail and a commitment to producing accurate work. Excellent written and verbal communication skills. The ability to manage multiple tasks and prioritise workloads effectively. A collaborative approach and confidence working with stakeholders across different departments. A willingness to learn new technologies and continually develop analytical skills. Experience creating reports or dashboards using Tableau, Power BI or similar BI tools. An understanding of data quality and the importance of producing reliable insights. Our Benefits: At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day. Here's what you can look forward to as part of Team Baltic: Culture & Work Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - we operate a 4.5 day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high value wellbeing initiatives, including face to face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Baltic Scratch Card Scheme - instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about A successful Data Analyst Apprentice team member will embody our core values: Be the Expert: Continuously develop deep knowledge of systems, processes, and business operations to deliver reliable, data driven insights and solutions that improve performance and efficiency. Be the Customer: Deliver responsive, tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth, effective service delivery. Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities, helping the organisation scale sustainably and stay ahead in a dynamic environment. By living these values, you'll build strong cross functional relationships, enhance operational excellence, and drive meaningful, lasting improvements across the business. We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.