Service Desk Engineer

Role: Service Desk Engineer

Support: 1st to 2nd line

Location: London

Salary Expectations: (£28,000-£35,000)

Work Model: Hybrid (Travel sites when needed)

The Role

Our client is seeking a skilled and motivated Service Desk Engineer to join their dynamic IT team based in the heart of London. This is an excellent opportunity for an experienced support professional to work in a fast-paced environment with opportunities for growth and development. Excellent training and career progression opportunities.

As a Service Desk Engineer, you'll be the first point of contact for IT support queries, providing technical assistance and ensuring smooth day-to-day operations across the organisation's systems and infrastructure.

Key Responsibilities

• Provide 1st and 2nd line support to users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues promptly.
• Escalate complex incidents to higher-level support where necessary.
• Maintain accurate records of issues and resolutions using the service desk system.
• Assist with system upgrades, installations, and maintenance tasks.
• Always deliver excellent customer service and technical expertise.

Technical Requirements

• 2+ years' experience in an MSP setting.
• Strong knowledge of Windows OS, 365, Active Directory.
• TCP/ IP networking, wireless and security issues.
• Ticketing systems and remote support tools.
• Emergency travel to sites when needed.
• Excellent communication and problem-solving skills.
• A proactive attitude and ability to prioritise in a fast-moving environment.
• Relevant IT certifications (e.g., AZ-104, CompTIA, Microsoft, ITIL) are advantageous.

How To Apply

If you're a dedicated Service Desk Engineer looking to take the next step in your career, apply today to join a forward-thinking and supportive IT team.

Apply to this advert and it will directly send it to my inbox where I will give you a call to discuss your profile further.

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