Desktop Support Engineer / 2nd Line Technical Support Technician

Onsite Desktop Support Engineer / 2nd Line Technical Support Technician

A great opportunity, working with a well-known brand, for an IT support professional with strong troubleshooting and client-facing skills to deliver high-quality technical support within a managed services environment.

If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, Technical Support Engineer, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer.

SALARY: £34,000 pro rata + up to £5,000 Bonus + Benefits (see below)

LOCATION: Watford, Hertfordshire (10 min walk from Watford station)

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 3 days per week

ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic new job opportunity for an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who will provide deskside and remote support to users across a busy client site.

As an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician you will deliver face-to-face troubleshooting, resolve technical incidents, support Microsoft desktop environments and ensure an excellent customer experience.

The Onsite Desktop Support Engineer / 2nd Line Technical Support Technician will also collaborate with the wider Service Desk team, follow ITIL processes and help maintain a high standard of service across the organisation.

APPLY TODAY

Ready to make your next career move? Apply Today for our Recruitment Team to review.

DUTIES

Your duties as the Onsite Desktop Support Engineer / 2nd Line Technical Support Technician include:

• Provide Deskside Technical Support: Log and classify incidents raised in person or via the ticketing system

• Troubleshoot Microsoft Operating Systems: Diagnose and resolve desktop OS issues

• Support User Lifecycle: Assist with new starter and leaver hardware and software setup

• Assist with Application Issues: Troubleshoot, resolve or escalate customer-specific software queries

• Act as Onsite Ambassador: Maintain visibility and promote the value of onsite technical support

• Manage Workload Effectively: Prioritise tasks and stay on top of competing demands

• Maintain High Ticket Quality: Ensure accurate, detailed and professional ticket updates

• Follow ITIL Processes: Adhere to incident, request, change and problem management procedures

CANDIDATE REQUIREMENTS

• Proven experience in a similar IT support role with a solid technical background

• Strong client-facing communication skills with the ability to explain technical issues clearly

• Excellent written and verbal communication abilities

• Strong troubleshooting skills with the ability to work using your own initiative

• Ability to follow established processes and escalate issues appropriately to meet SLAs

• Highly organised with effective time-management skills

BENEFITS

• Annual Salary up to £34,000 pro rata with a bonus up to £5,000

• Working in an inclusive environment

• Industry renowned training/certifications (sponsored by the company)

• Personal development time (with the use of Pluralsight training platform)

• Wide range of company benefits

• 23 days holiday (pro rata) when you start, plus bank holidays, then earn additional days with years of service

• Day off on your birthday

And more!

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14116

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