1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
01/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:
31/03/2026
Full time
IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
31/03/2026
Full time
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
IT Support Analyst Central London - Fully Office Based up to 35,000 + Comprehensive Benefits Package You'll be the go-to IT Support Analyst in a modern, cloud-first, financial services environment, supporting around 200 users and working closely with an IT Director who will invest in your development. This is a fantastic opportunity to deepen your Microsoft 365, Intune and security experience in a fully office-based role in Central London, near Covent Garden. You'll join a highly regulated, security-focused business where you'll gain hands-on exposure to Cyber Essentials, ISO 27001 and modern Microsoft cloud technologies, with structured training and certifications to help you grow. This role exists because the business is bringing more capability in-house and reducing its reliance on third-party providers, so alongside the IT Director you'll be the first hire in a new internal IT support function with plenty of scope to make your mark. What you'll be doing Providing hands-on IT support for hardware, software, networking and connectivity issues, delivering high-quality support to users at all levels. Building and deploying laptops using Autopilot and Intune, and managing mobile devices across the business. Assisting with Microsoft 365 administration (Teams, SharePoint, OneDrive, Outlook, Copilot), including security and compliance configuration. Supporting Microsoft Teams Rooms, AV and conferencing setups, and working with an AV partner to keep meeting spaces fully operational. Carrying out routine IT checks, patch reviews, endpoint monitoring, access/user audits, and helping with Cyber Essentials and ISO 27001 evidence, documentation and control implementation. Supporting internal audits, IT asset lifecycle management and device tracking, while working closely with the IT MSP partner on escalations. Creating and maintaining user guides, documentation and knowledge articles, and assisting the IT Director on projects, automation and technology improvements. What you'll bring Solid experience supporting Windows 11 and Windows Server environments. Hands-on experience with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook). Experience with Intune for device management, compliance and Autopilot builds. Understanding of Azure AD / Entra ID identity and access administration. Experience supporting Microsoft Teams Rooms and conferencing/AV solutions. Strong troubleshooting across hardware, software and mobile devices, with excellent communication skills for non-technical users. A proactive, organised approach with strong problem-solving skills and confidence working with external IT partners. Desirable: exposure to Cyber Essentials and/or ISO 27001, interest in AI tools (especially Microsoft Copilot), familiarity with Power Automate, Power Apps, SQL Server, Microsoft Fabric or basic Linux, and a strong motivation to learn with support from training and certifications. Benefits package: You'll receive 25 days' holiday plus bank holidays, a group stakeholder pension with salary exchange, income protection, death in service cover (4 x salary) and access to an Employee Assistance Programme. After probation, you'll also have access to private medical insurance, enhanced sick pay, personal accident cover, holiday purchase scheme, season ticket loan, exam support, flu and eye test expenses, volunteering leave and a comprehensive family-friendly and reproductive health policy (including enhanced maternity/adoption, above-statutory paternity, shared parental leave and compassionate leave). If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, 2nd Line Support, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, IT Technician, Helpdesk Analyst, Microsoft 365 Administrator, Intune Engineer, End User Computing Engineer, Azure AD, Entra ID, Autopilot, Endpoint Management, Microsoft Teams Rooms, AV Support, Cyber Essentials, ISO 27001, Power Automate, Power Apps, Microsoft Copilot. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
26/03/2026
Full time
IT Support Analyst Central London - Fully Office Based up to 35,000 + Comprehensive Benefits Package You'll be the go-to IT Support Analyst in a modern, cloud-first, financial services environment, supporting around 200 users and working closely with an IT Director who will invest in your development. This is a fantastic opportunity to deepen your Microsoft 365, Intune and security experience in a fully office-based role in Central London, near Covent Garden. You'll join a highly regulated, security-focused business where you'll gain hands-on exposure to Cyber Essentials, ISO 27001 and modern Microsoft cloud technologies, with structured training and certifications to help you grow. This role exists because the business is bringing more capability in-house and reducing its reliance on third-party providers, so alongside the IT Director you'll be the first hire in a new internal IT support function with plenty of scope to make your mark. What you'll be doing Providing hands-on IT support for hardware, software, networking and connectivity issues, delivering high-quality support to users at all levels. Building and deploying laptops using Autopilot and Intune, and managing mobile devices across the business. Assisting with Microsoft 365 administration (Teams, SharePoint, OneDrive, Outlook, Copilot), including security and compliance configuration. Supporting Microsoft Teams Rooms, AV and conferencing setups, and working with an AV partner to keep meeting spaces fully operational. Carrying out routine IT checks, patch reviews, endpoint monitoring, access/user audits, and helping with Cyber Essentials and ISO 27001 evidence, documentation and control implementation. Supporting internal audits, IT asset lifecycle management and device tracking, while working closely with the IT MSP partner on escalations. Creating and maintaining user guides, documentation and knowledge articles, and assisting the IT Director on projects, automation and technology improvements. What you'll bring Solid experience supporting Windows 11 and Windows Server environments. Hands-on experience with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook). Experience with Intune for device management, compliance and Autopilot builds. Understanding of Azure AD / Entra ID identity and access administration. Experience supporting Microsoft Teams Rooms and conferencing/AV solutions. Strong troubleshooting across hardware, software and mobile devices, with excellent communication skills for non-technical users. A proactive, organised approach with strong problem-solving skills and confidence working with external IT partners. Desirable: exposure to Cyber Essentials and/or ISO 27001, interest in AI tools (especially Microsoft Copilot), familiarity with Power Automate, Power Apps, SQL Server, Microsoft Fabric or basic Linux, and a strong motivation to learn with support from training and certifications. Benefits package: You'll receive 25 days' holiday plus bank holidays, a group stakeholder pension with salary exchange, income protection, death in service cover (4 x salary) and access to an Employee Assistance Programme. After probation, you'll also have access to private medical insurance, enhanced sick pay, personal accident cover, holiday purchase scheme, season ticket loan, exam support, flu and eye test expenses, volunteering leave and a comprehensive family-friendly and reproductive health policy (including enhanced maternity/adoption, above-statutory paternity, shared parental leave and compassionate leave). If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, 2nd Line Support, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, IT Technician, Helpdesk Analyst, Microsoft 365 Administrator, Intune Engineer, End User Computing Engineer, Azure AD, Entra ID, Autopilot, Endpoint Management, Microsoft Teams Rooms, AV Support, Cyber Essentials, ISO 27001, Power Automate, Power Apps, Microsoft Copilot. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
04/10/2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
03/10/2025
Full time
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education
02/10/2025
Full time
IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
10/11/2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
IT Support Analyst (1st/2nd Line Support) Type: Permanent Location: Crawley (along with remote working options) Salary: Up to £26,000 per annum (potential negotiation) An opportunity for an IT Support Analyst to join a global leader in technology solutions, cloud services, digital media and marketing. The chosen candidate will be join a small but busy IT team and be user focused as well as being involved in IT Projects. You will be the first point of contact for technical assistance for users and provide hands on and remote troubleshooting. This is a great opportunity for you to join a global leader in their field. Key Skills/Experience 1/2 Years experience in a direct front line technical role, with strong experience of troubleshooting. O365 Support/Admin Experience User Support across Mobile, Desktop and Cloud technologies VMware Experience (Desirable) Excellent Communication Skills First Line Support/1st Line Support/Second Line Support/2nd Line Support/IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Help Desk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Service Desk Analyst/
04/11/2021
Full time
IT Support Analyst (1st/2nd Line Support) Type: Permanent Location: Crawley (along with remote working options) Salary: Up to £26,000 per annum (potential negotiation) An opportunity for an IT Support Analyst to join a global leader in technology solutions, cloud services, digital media and marketing. The chosen candidate will be join a small but busy IT team and be user focused as well as being involved in IT Projects. You will be the first point of contact for technical assistance for users and provide hands on and remote troubleshooting. This is a great opportunity for you to join a global leader in their field. Key Skills/Experience 1/2 Years experience in a direct front line technical role, with strong experience of troubleshooting. O365 Support/Admin Experience User Support across Mobile, Desktop and Cloud technologies VMware Experience (Desirable) Excellent Communication Skills First Line Support/1st Line Support/Second Line Support/2nd Line Support/IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Help Desk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Service Desk Analyst/
Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst Type: 3 month contract Location: based onsite in London (Euston) Rate: up to £170 per day (Umbrella) Desktop Support Analyst will be working within the onsite Desktop Team at a Customer Head Office and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. The company believe in training and development and and obtaining where possible accreditations from those vendors. Therefore, a training budget is an essential part of the solution in enabling their teams. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. This is a great opportunity to join one of the Industry's fastest growing companies with over 50 Years of combined experience in the provision of software solutions. Experience in: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst
07/10/2021
Contractor
Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst Type: 3 month contract Location: based onsite in London (Euston) Rate: up to £170 per day (Umbrella) Desktop Support Analyst will be working within the onsite Desktop Team at a Customer Head Office and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. The company believe in training and development and and obtaining where possible accreditations from those vendors. Therefore, a training budget is an essential part of the solution in enabling their teams. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. This is a great opportunity to join one of the Industry's fastest growing companies with over 50 Years of combined experience in the provision of software solutions. Experience in: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst
IT Technical Support Engineer - Bristol, Avon. £23000-£27000 + Benefits Large award winning Engineering and Environmental Consultancy are actively looking to grow their technical support department in Bristol and currently require a Technical Support Engineer to carry out 1st and 2nd line work for internal customers across the country. Based out of Bristol, in the most part you will be office/remote based, with occasional site visits if a technical problem needs escalating. The successful Technical Support Engineer will need to be proficient in as many of the following as possible A minimum of 2/3+ years in a similar role covering both 1st and 2nd line activities. All Microsoft 365 packages. Experience supporting staff remotely using remote software such as Team Viewer. A sound understanding of trouble shooting desktop and laptops. The ability to work independently either in the office or remotely ensuring technical issues are dealt with in a timely, professional manner. The Technical Support Engineer role will come with specific system training, but it is expected that you will hold a range of technical certificates and experiences. With a full benefits package and the opportunity to progress, for more information please email NICK LEWIS and we will call you right back. Commutable Locations - Bedminster, Brislington, Redland, Bishopston, Keynsham, Long Ashton Similar job titles - 2nd Line Support Engineer, Helpdesk, 1st Line Engineer, IT Support Technician.
15/09/2021
Full time
IT Technical Support Engineer - Bristol, Avon. £23000-£27000 + Benefits Large award winning Engineering and Environmental Consultancy are actively looking to grow their technical support department in Bristol and currently require a Technical Support Engineer to carry out 1st and 2nd line work for internal customers across the country. Based out of Bristol, in the most part you will be office/remote based, with occasional site visits if a technical problem needs escalating. The successful Technical Support Engineer will need to be proficient in as many of the following as possible A minimum of 2/3+ years in a similar role covering both 1st and 2nd line activities. All Microsoft 365 packages. Experience supporting staff remotely using remote software such as Team Viewer. A sound understanding of trouble shooting desktop and laptops. The ability to work independently either in the office or remotely ensuring technical issues are dealt with in a timely, professional manner. The Technical Support Engineer role will come with specific system training, but it is expected that you will hold a range of technical certificates and experiences. With a full benefits package and the opportunity to progress, for more information please email NICK LEWIS and we will call you right back. Commutable Locations - Bedminster, Brislington, Redland, Bishopston, Keynsham, Long Ashton Similar job titles - 2nd Line Support Engineer, Helpdesk, 1st Line Engineer, IT Support Technician.
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Job Title: Junior IT Support Engineer
Location: Milton Park, Abingdon (OX14)
Salary: Competitive
Job Type: Full Time, Permanent
The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors.
The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven.
The Role:
As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs.
Main Responsibilities:
* Assist users with IT related issues.
* Installing/Upgrading Windows based computers and installing Software packages.
* Set up new users' accounts and profiles and deal with password issues
* Resolving security alerts on client computers and assisting other team members when required.
* Maintaining/Creating documentation and a great telephone manner communicating clearly.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Support team members with day to day tasks
Personal Skills and Attributes:
* Used to working in a small technical team
* Able to produce timely responses to technical support queries
* Ability to work under pressure.
* Ability to work independently when required and have excellent problem-solving skills
Experience and Knowledge
Essential:
* Office 365
* Windows operating systems
* Active Directory
Desirable:
* Basic Cyber Security knowledge
* Linux
* VMware
* Citrix
Benefits:
* 25 Days Holiday (plus bank holidays)
* Company Pension scheme: Company contribution of 5% of salary after 3 months’ service
* Eligible for company share option scheme after one years’ service
* Company bonus scheme, discretionary, dependent on performance
* Private medical insurance after 3 months’ service
Please click the APPLY button to send your CV and Cover Letter for the role.
Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role
29/10/2018
Job Title: Junior IT Support Engineer
Location: Milton Park, Abingdon (OX14)
Salary: Competitive
Job Type: Full Time, Permanent
The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors.
The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven.
The Role:
As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs.
Main Responsibilities:
* Assist users with IT related issues.
* Installing/Upgrading Windows based computers and installing Software packages.
* Set up new users' accounts and profiles and deal with password issues
* Resolving security alerts on client computers and assisting other team members when required.
* Maintaining/Creating documentation and a great telephone manner communicating clearly.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Support team members with day to day tasks
Personal Skills and Attributes:
* Used to working in a small technical team
* Able to produce timely responses to technical support queries
* Ability to work under pressure.
* Ability to work independently when required and have excellent problem-solving skills
Experience and Knowledge
Essential:
* Office 365
* Windows operating systems
* Active Directory
Desirable:
* Basic Cyber Security knowledge
* Linux
* VMware
* Citrix
Benefits:
* 25 Days Holiday (plus bank holidays)
* Company Pension scheme: Company contribution of 5% of salary after 3 months’ service
* Eligible for company share option scheme after one years’ service
* Company bonus scheme, discretionary, dependent on performance
* Private medical insurance after 3 months’ service
Please click the APPLY button to send your CV and Cover Letter for the role.
Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role
Job Title: Junior IT Support Engineer
Location: Milton Park, Abingdon (OX14)
Salary: Competitive
Job Type: Full Time, Permanent
The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors.
The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven.
The Role:
As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs.
Main Responsibilities:
* Assist users with IT related issues.
* Installing/Upgrading Windows based computers and installing Software packages.
* Set up new users' accounts and profiles and deal with password issues
* Resolving security alerts on client computers and assisting other team members when required.
* Maintaining/Creating documentation and a great telephone manner communicating clearly.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Support team members with day to day tasks
Personal Skills and Attributes:
* Used to working in a small technical team
* Able to produce timely responses to technical support queries
* Ability to work under pressure.
* Ability to work independently when required and have excellent problem-solving skills
Experience and Knowledge
Essential:
* Office 365
* Windows operating systems
* Active Directory
Desirable:
* Basic Cyber Security knowledge
* Linux
* VMware
* Citrix
Benefits:
* 25 Days Holiday (plus bank holidays)
* Company Pension scheme: Company contribution of 5% of salary after 3 months’ service
* Eligible for company share option scheme after one years’ service
* Company bonus scheme, discretionary, dependent on performance
* Private medical insurance after 3 months’ service
Please click the APPLY button to send your CV and Cover Letter for the role.
Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role
29/10/2018
Job Title: Junior IT Support Engineer
Location: Milton Park, Abingdon (OX14)
Salary: Competitive
Job Type: Full Time, Permanent
The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors.
The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven.
The Role:
As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs.
Main Responsibilities:
* Assist users with IT related issues.
* Installing/Upgrading Windows based computers and installing Software packages.
* Set up new users' accounts and profiles and deal with password issues
* Resolving security alerts on client computers and assisting other team members when required.
* Maintaining/Creating documentation and a great telephone manner communicating clearly.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Support team members with day to day tasks
Personal Skills and Attributes:
* Used to working in a small technical team
* Able to produce timely responses to technical support queries
* Ability to work under pressure.
* Ability to work independently when required and have excellent problem-solving skills
Experience and Knowledge
Essential:
* Office 365
* Windows operating systems
* Active Directory
Desirable:
* Basic Cyber Security knowledge
* Linux
* VMware
* Citrix
Benefits:
* 25 Days Holiday (plus bank holidays)
* Company Pension scheme: Company contribution of 5% of salary after 3 months’ service
* Eligible for company share option scheme after one years’ service
* Company bonus scheme, discretionary, dependent on performance
* Private medical insurance after 3 months’ service
Please click the APPLY button to send your CV and Cover Letter for the role.
Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
23/11/2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
We are currently looking for a 2nd / 3rd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd /3rd line technical support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies
The successful candidates will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential):
Technical Requirements:
* Technical Support experience with Windows Server 2003/2008/2012
* Virtualisation - vmware / citrix
* Exchange 2007/2010/2013
* Active Directory
* Windows XP/7/8 Desktop
* Back up technologies
* Understanding of networking / firewall / anti-virus concepts would be beneficial
Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level. You will work within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch!
Keywords: Technical Support Engineer, 1st line support, 2nd Line Support Engineer, IT Support Technician, Infrastructure Engineer, Windows Servers, Server 2003, Server 2008, Server 2012, Exchange 2013, Office 365, Windows 10, Windows 8, vmware, hyper-v, citrix, virtualisation, back up, symantec, veeam, servers, networking, networks, firewalls, anti virus
09/09/2016
We are currently looking for a 2nd / 3rd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd /3rd line technical support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies
The successful candidates will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential):
Technical Requirements:
* Technical Support experience with Windows Server 2003/2008/2012
* Virtualisation - vmware / citrix
* Exchange 2007/2010/2013
* Active Directory
* Windows XP/7/8 Desktop
* Back up technologies
* Understanding of networking / firewall / anti-virus concepts would be beneficial
Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level. You will work within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch!
Keywords: Technical Support Engineer, 1st line support, 2nd Line Support Engineer, IT Support Technician, Infrastructure Engineer, Windows Servers, Server 2003, Server 2008, Server 2012, Exchange 2013, Office 365, Windows 10, Windows 8, vmware, hyper-v, citrix, virtualisation, back up, symantec, veeam, servers, networking, networks, firewalls, anti virus
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
09/09/2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
09/09/2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.
Core Duties
Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
To provide advanced technical support in line with the College’s IT support service definition.
To support pupils and staff in the appropriate use of IT, through advice or training
To work with the regional service delivery manager to deliver IT support, plan and execute projects
To supervise and support other technicians in performing their day to day duties
Server & Network Support
Manage, administer and structure the Domain Active-Directory
Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,
Desktop & Application Support
Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
Detect, diagnose and resolve PC, peripheral and application errors.
Perform advanced diagnosis procedures on PCs, peripherals and applications.
Advise on compatibility of hardware, applications and operating systems, according to user requirements.
Support Request Management
Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
Prioritise resolution of problems and determine whether external support is required.
Provide senior level of support for more complex requests.
Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.
Personal IT Development
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.
Essential Requirements
Educated up to College level.
Good knowledge of MS Server
Solid hands on skills with AD and GPOs
Exposure to virtualised environments using VMWare or Hyper-V.
Knowledge of, or experience using a service software package or working to an SLA
Good technical skills with MS Server Technologies
Preferred Requirements
Compti A+, N+ or other MCP
Degree or other Higher Education Qualification
MCP/CCNA/MCSE qualification (or working towards)
Experience working in an Education Environment
Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies
Are you enthusiastic about this job? Send us your CV in word format today
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
09/09/2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
We are currently looking for a 2nd / 3rd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd /3rd line technical support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies
The successful candidates will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential):
Technical Requirements:
* Technical Support experience with Windows Server 2003/2008/2012
* Virtualisation - vmware / citrix
* Exchange 2007/2010/2013
* Active Directory
* Windows XP/7/8 Desktop
* Back up technologies
* Understanding of networking / firewall / anti-virus concepts would be beneficial
Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level. You will work within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch!
Keywords: Technical Support Engineer, 1st line support, 2nd Line Support Engineer, IT Support Technician, Infrastructure Engineer, Windows Servers, Server 2003, Server 2008, Server 2012, Exchange 2013, Office 365, Windows 10, Windows 8, vmware, hyper-v, citrix, virtualisation, back up, symantec, veeam, servers, networking, networks, firewalls, anti virus
09/09/2016
We are currently looking for a 2nd / 3rd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd /3rd line technical support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies
The successful candidates will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential):
Technical Requirements:
* Technical Support experience with Windows Server 2003/2008/2012
* Virtualisation - vmware / citrix
* Exchange 2007/2010/2013
* Active Directory
* Windows XP/7/8 Desktop
* Back up technologies
* Understanding of networking / firewall / anti-virus concepts would be beneficial
Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level. You will work within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch!
Keywords: Technical Support Engineer, 1st line support, 2nd Line Support Engineer, IT Support Technician, Infrastructure Engineer, Windows Servers, Server 2003, Server 2008, Server 2012, Exchange 2013, Office 365, Windows 10, Windows 8, vmware, hyper-v, citrix, virtualisation, back up, symantec, veeam, servers, networking, networks, firewalls, anti virus
