Junior entry level 1st Line IT Service Desk Analyst Location: North-East EssexAre you looking for your first role in IT? Want to work somewhere you can grow & great training?An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.They are looking for someone who is reliable, has a great attitude and a passion for IT.They are also looking for someone who has good communication and problem-solving skills.They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.
Responsibilities - 1st line IT support
- Investigating & troubleshooting IT problems
- Logging calls within the ticketing software
- Recording solutions within the system
- Maximising the effectiveness of the system
- Escalating tickets when necessary
- Meeting targets & deadlines
- Providing desktop support
What they want to see from you: - Desire to learn
- Interest in IT
- Team player
- Confidence to answer phone calls and deal with tickets on the system
Please apply or contact Altered Resourcing for more info.