Job Title: Second Line Helpdesk Engineer Location: Hybrid working, Norfolk We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector. Responsibilities: Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have's: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA/RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days' holiday + Bank Holidays Family-friendly flexibility Excellent career progression opportunities Free parking Please apply or contact Altered Resourcing for more info.
19/05/2026
Full time
Job Title: Second Line Helpdesk Engineer Location: Hybrid working, Norfolk We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector. Responsibilities: Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have's: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA/RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days' holiday + Bank Holidays Family-friendly flexibility Excellent career progression opportunities Free parking Please apply or contact Altered Resourcing for more info.
We're looking for an IT Provisioning Engineer . This is a hands-on role focused on user setup, laptop builds, and day-to-day IT support . You'll be helping keep things running smoothly by handling tickets, supporting users, and assisting with basic Microsoft 365 administration. Ideal for someone early in their IT career who is switched on, reliable, and keen to learn . What You'll Be Doing Building and configuring laptops for new starters Setting up user accounts in Microsoft 365 Supporting joiners, movers, and leavers Handling incoming tickets and triaging issues Answering support calls and assisting end users Carrying out basic admin tasks across Microsoft 365 Supporting 1st / 2nd line issues where needed Keeping systems and documentation up to date What We're Looking For Some experience in IT support, service desk, or similar Basic knowledge of: Microsoft 365 Windows environments User account setup / administration Good communication skills and a helpful attitude Able to follow processes and work accurately Someone dependable who can hit the ground running Nice to Have (Not Essential) Exposure to Microsoft Intune or device provisioning Understanding of Active Directory Why Apply? Great entry point into IT provisioning and cloud support Opportunity to gain hands-on experience quickly Supportive team environment Clear pathway into 2nd line / cloud roles
18/05/2026
Full time
We're looking for an IT Provisioning Engineer . This is a hands-on role focused on user setup, laptop builds, and day-to-day IT support . You'll be helping keep things running smoothly by handling tickets, supporting users, and assisting with basic Microsoft 365 administration. Ideal for someone early in their IT career who is switched on, reliable, and keen to learn . What You'll Be Doing Building and configuring laptops for new starters Setting up user accounts in Microsoft 365 Supporting joiners, movers, and leavers Handling incoming tickets and triaging issues Answering support calls and assisting end users Carrying out basic admin tasks across Microsoft 365 Supporting 1st / 2nd line issues where needed Keeping systems and documentation up to date What We're Looking For Some experience in IT support, service desk, or similar Basic knowledge of: Microsoft 365 Windows environments User account setup / administration Good communication skills and a helpful attitude Able to follow processes and work accurately Someone dependable who can hit the ground running Nice to Have (Not Essential) Exposure to Microsoft Intune or device provisioning Understanding of Active Directory Why Apply? Great entry point into IT provisioning and cloud support Opportunity to gain hands-on experience quickly Supportive team environment Clear pathway into 2nd line / cloud roles