IT Support Analyst

Application Support Consultant

26,000 - 28,000 per annum + benefits

Southampton - Full Time, On Site (5 days)

We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton.

This is an excellent opportunity to work in a dynamic environment, providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You'll play a key role in ensuring smooth operations and delivering exceptional service.

Key Responsibilities

• Provide front-line support via telephone, email, and remote access.
• Troubleshoot and resolve technical issues, escalating where necessary.
• Document software defects and liaise with developers for fixes.
• Apply configuration changes and upgrades to live environments.
• Support customer implementations and site go-lives.

About You

• Experience in a customer service or support role.
• Strong communication skills with a confident telephone manner.
• Ability to manage and prioritise workload effectively.
• Experience in software support or ERP systems is advantageous.

Employee Benefits

• 25 days annual leave plus bank holidays.
• Private healthcare.
• Exercise reimbursement (gym or golf membership).

If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you!