Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. What you will be doing: Carrying out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer's queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality Desired: Previous experience of working within a mobile workforce Proficient in the use of Microsoft Office software Ability to quickly learn new software packages Due to the nature of the work, out of hours work will be required Extensive travelling within the area is required Occasional overnight stays Full UK driving license With this being a field based role a driving licence is essential as you will be given a company vehicle. If this role is of interest, apply today to avoid disappointment.
20/11/2025
Full time
Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. What you will be doing: Carrying out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer's queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality Desired: Previous experience of working within a mobile workforce Proficient in the use of Microsoft Office software Ability to quickly learn new software packages Due to the nature of the work, out of hours work will be required Extensive travelling within the area is required Occasional overnight stays Full UK driving license With this being a field based role a driving licence is essential as you will be given a company vehicle. If this role is of interest, apply today to avoid disappointment.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
20/11/2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer's queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality Desired: Previous experience of working within a mobile workforce Proficient in the use of Microsoft Office software Ability to quickly learn new software packages Due to the nature of the work, out of hours work will be required Extensive travelling within the area is required Occasional overnight stays Full UK driving license Reference INDMP Job Types: Full-time, Permanent Benefits: Discounted or free food On-site parking Sick pay Experience: EPoS: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road
20/11/2025
Full time
Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer's queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality Desired: Previous experience of working within a mobile workforce Proficient in the use of Microsoft Office software Ability to quickly learn new software packages Due to the nature of the work, out of hours work will be required Extensive travelling within the area is required Occasional overnight stays Full UK driving license Reference INDMP Job Types: Full-time, Permanent Benefits: Discounted or free food On-site parking Sick pay Experience: EPoS: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
20/11/2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
18/11/2025
Full time
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
18/11/2025
Full time
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
Job Title: Customer Support Engineer Location: Warrington Salary: DOE FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE. Role purpose: This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways. Key responsibilities: Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary. Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role. Full UK Driving licence is required Good problem solving skills Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.
10/11/2025
Full time
Job Title: Customer Support Engineer Location: Warrington Salary: DOE FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE. Role purpose: This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways. Key responsibilities: Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary. Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role. Full UK Driving licence is required Good problem solving skills Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day. You'll be the go-to expert for resolving a wide range of technical issues-whether it's a laptop glitch, a mobile device hiccup, or a software snag. You'll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges. But this role is more than just tech-it's about people. You'll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole team grow Getting involved in exciting ICT projects and supporting wider service desk duties About you You'll have demonstrable experience in a similar role within a service desk or contact centre environment A natural flair for providing great customer service and clear communication Strong organisational skills and a collaborative approach A proactive mindset and a genuine enthusiasm for technology If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
08/11/2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day. You'll be the go-to expert for resolving a wide range of technical issues-whether it's a laptop glitch, a mobile device hiccup, or a software snag. You'll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges. But this role is more than just tech-it's about people. You'll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole team grow Getting involved in exciting ICT projects and supporting wider service desk duties About you You'll have demonstrable experience in a similar role within a service desk or contact centre environment A natural flair for providing great customer service and clear communication Strong organisational skills and a collaborative approach A proactive mindset and a genuine enthusiasm for technology If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Job Title: 2nd Service desk engineer (MSP Borehamwood) Salary: up to 38k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) IND/LET
08/11/2025
Full time
Job Title: 2nd Service desk engineer (MSP Borehamwood) Salary: up to 38k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) IND/LET
Field Engineers - Break/Fix (Glasgow) Rate: Up to £325 per day (Outside IR35) Duration: 6 months Location: Glasgow (covering Southern & Central Scotland) Hours: Onsite, 8:30 AM - 4:30 PM Start Date: Immediate We are seeking experienced Field Engineers to carry out Break/Fix work, based in Glasgow and supporting sites across Southern and Central Scotland. Responsibilities: Diagnose and repair faults across fiber nodes, FTTP, FTTX, copper networks, and telephony systems . Install and support DC Chargers, PDH, SDH, Comtel, Microwave radio technologies (DC & AC). Work with Cisco and Alcatel products , with strong LAN & WAN internetworking skills. Replace and repair telecom hardware including Routers, Switches, and fiber connections . Troubleshoot connectivity issues at telecom sites to ensure seamless network performance. Provide on-site support at telecom masts and network hubs , restoring services efficiently. Essential Skills & Experience: Proven experience as a Break/Fix Engineer . Strong troubleshooting and fault-finding abilities. Hands-on experience in telecom environments (fiber, copper, radio, DC/AC). Full UK Driving Licence. Ability to work independently on-site. Why Apply? Up to £325 per day (Outside IR35) . 6-month contract with immediate start. Opportunity to work on a variety of telecom infrastructure projects across Scotland.
01/10/2025
Contractor
Field Engineers - Break/Fix (Glasgow) Rate: Up to £325 per day (Outside IR35) Duration: 6 months Location: Glasgow (covering Southern & Central Scotland) Hours: Onsite, 8:30 AM - 4:30 PM Start Date: Immediate We are seeking experienced Field Engineers to carry out Break/Fix work, based in Glasgow and supporting sites across Southern and Central Scotland. Responsibilities: Diagnose and repair faults across fiber nodes, FTTP, FTTX, copper networks, and telephony systems . Install and support DC Chargers, PDH, SDH, Comtel, Microwave radio technologies (DC & AC). Work with Cisco and Alcatel products , with strong LAN & WAN internetworking skills. Replace and repair telecom hardware including Routers, Switches, and fiber connections . Troubleshoot connectivity issues at telecom sites to ensure seamless network performance. Provide on-site support at telecom masts and network hubs , restoring services efficiently. Essential Skills & Experience: Proven experience as a Break/Fix Engineer . Strong troubleshooting and fault-finding abilities. Hands-on experience in telecom environments (fiber, copper, radio, DC/AC). Full UK Driving Licence. Ability to work independently on-site. Why Apply? Up to £325 per day (Outside IR35) . 6-month contract with immediate start. Opportunity to work on a variety of telecom infrastructure projects across Scotland.
Datacentre Engineer Location: Tranent Contract: 6-month associate contract, with strong potential to move into a permanent position Pay: £25.15ph inside IR35 (via umbrella) Start Date: ASAP - Subject to background checks Shift Pattern: Rotating early and late shifts, with on-call cover (approx. 1 week in 4, including weekends) The Opportunity We're working with a leading IT consultancy to recruit a talented Datacentre Engineer to join their team in East Lothian. This is a fantastic chance to become part of a highly regarded consultancy environment where no two days are the same. Starting on an associate contract, the role offers a clear path to permanent employment for the right candidate. About the Role As a Datacentre Engineer, you'll be hands-on in supporting critical IT infrastructure, ensuring systems remain reliable, secure, and efficient. You'll play a key role in both day-to-day datacentre operations and longer-term project work. Key Responsibilities Providing 3rd line hardware break/fix support across a modern x86 server estate. Handling full IMAC services - installs, moves, and decommissions - using enterprise tools such as ServiceNow, CMDB, and vendor provisioning platforms. Acting as smart-hands support for infrastructure and security teams, from initial troubleshooting to RMA replacement, installation, and basic configuration of hardware. Supporting tape library operations (loading/ejecting) as part of wider backup management processes. Occasionally travelling between two nearby datacentre sites (minimal requirement). What You'll Bring Solid hands-on experience working within datacentres. Strong problem-solving skills and technical know-how. Excellent communication and customer service abilities. A flexible, adaptable attitude and the confidence to work both independently and as part of a team. This is an excellent opportunity for a datacentre professional seeking long-term career growth with a respected IT consultancy.
28/08/2025
Contractor
Datacentre Engineer Location: Tranent Contract: 6-month associate contract, with strong potential to move into a permanent position Pay: £25.15ph inside IR35 (via umbrella) Start Date: ASAP - Subject to background checks Shift Pattern: Rotating early and late shifts, with on-call cover (approx. 1 week in 4, including weekends) The Opportunity We're working with a leading IT consultancy to recruit a talented Datacentre Engineer to join their team in East Lothian. This is a fantastic chance to become part of a highly regarded consultancy environment where no two days are the same. Starting on an associate contract, the role offers a clear path to permanent employment for the right candidate. About the Role As a Datacentre Engineer, you'll be hands-on in supporting critical IT infrastructure, ensuring systems remain reliable, secure, and efficient. You'll play a key role in both day-to-day datacentre operations and longer-term project work. Key Responsibilities Providing 3rd line hardware break/fix support across a modern x86 server estate. Handling full IMAC services - installs, moves, and decommissions - using enterprise tools such as ServiceNow, CMDB, and vendor provisioning platforms. Acting as smart-hands support for infrastructure and security teams, from initial troubleshooting to RMA replacement, installation, and basic configuration of hardware. Supporting tape library operations (loading/ejecting) as part of wider backup management processes. Occasionally travelling between two nearby datacentre sites (minimal requirement). What You'll Bring Solid hands-on experience working within datacentres. Strong problem-solving skills and technical know-how. Excellent communication and customer service abilities. A flexible, adaptable attitude and the confidence to work both independently and as part of a team. This is an excellent opportunity for a datacentre professional seeking long-term career growth with a respected IT consultancy.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
14/08/2023
Full time
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
The role works in a DevOps context, so will work across all of the following areas: Delivery of new solutions, upgrades and improvements; Routine operational management of the platform to ensure the security and health of the platform; Service request management; Break-fix as required to ensure that the system is healthy and that we meet our SLAs The environment is demanding with high expectations for fast turnaround against requests and fault resolution, so we constantly strive to automate the environment to minimise the need for manual intervention. The successful candidate will be able to blend the requirement to define, follow and optimise our service across the domains of people, technology and process. Principle Responsibilities Design, develop and implement complex database systems for new projects and deliveries, in partnership with the Database Architect. Delivering against our catalogue of database services Monitoring, optimizing, troubleshooting and performance tuning Planning requirements and storage needs to allow for database growth and shrinkage Delivering our Database service to defined SLAs Developing and maintaining backup and disaster recovery plans Upgrading, patching, and general database maintenance Knowledge sharing and mentoring Core engineering - mid and top level accountabilities Designs, implements, and documents database implementations, and leads in the construction and maintenance of moderately complex or complex database systems Overcomes obstacles to deliver quality implementations and service on time and to SLA Collaborates and negotiates with all project team members (developers, testers etc) to maximise the efficiency of the delivery team through an integrated and appropriate DBA services Assist the capacity planning and hardware design for database server(s) Designs and documents, or validates, the data access mechanisms to guarantee that transactions are processed reliably and data is efficiently stored and retrieved Expert Technologist accountabilities Recognized as the expert and point of contact for at least one database technology Defines and leads on the implementation and selection of database technology through extensive knowledge across platforms and the various advantages and disadvantages of each Expert in Physical, virtual or Cloud implementations of databases Skills and Experience Install, configure & support of Oracle Database 10g - 11g - 12c Install, configure & support of IBM DB2 9 - 10 - 11 Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools. Database upgrade planning and execution Database patching Experience with backups, restores and recovery models DB Security design, implementation and monitoring Application security Capacity Planning SQL and PL/SQL troubleshooting, coding and optimization Understanding of how the underpinning infrastructure (OS, virtual infrastructure, physical infrastructure) impacts Database design and operations - collaboration with teams that manage those areas Desirable Vendor certification Cloud based administration Install, configure & support of MS SQL Server 2012, 2014, 2016, 2019 Familiar with VMware (Infrastructure 5.5 / 6 / 6.5), AWS / Azure and Clustering services Familiar with Microsoft Windows Server 2008, 2012, 2016, Windows 7, 8.1 &10, Familiar with Linux RHE or CentOS 6 and 7 Very strong attention to detail.
23/09/2022
Full time
The role works in a DevOps context, so will work across all of the following areas: Delivery of new solutions, upgrades and improvements; Routine operational management of the platform to ensure the security and health of the platform; Service request management; Break-fix as required to ensure that the system is healthy and that we meet our SLAs The environment is demanding with high expectations for fast turnaround against requests and fault resolution, so we constantly strive to automate the environment to minimise the need for manual intervention. The successful candidate will be able to blend the requirement to define, follow and optimise our service across the domains of people, technology and process. Principle Responsibilities Design, develop and implement complex database systems for new projects and deliveries, in partnership with the Database Architect. Delivering against our catalogue of database services Monitoring, optimizing, troubleshooting and performance tuning Planning requirements and storage needs to allow for database growth and shrinkage Delivering our Database service to defined SLAs Developing and maintaining backup and disaster recovery plans Upgrading, patching, and general database maintenance Knowledge sharing and mentoring Core engineering - mid and top level accountabilities Designs, implements, and documents database implementations, and leads in the construction and maintenance of moderately complex or complex database systems Overcomes obstacles to deliver quality implementations and service on time and to SLA Collaborates and negotiates with all project team members (developers, testers etc) to maximise the efficiency of the delivery team through an integrated and appropriate DBA services Assist the capacity planning and hardware design for database server(s) Designs and documents, or validates, the data access mechanisms to guarantee that transactions are processed reliably and data is efficiently stored and retrieved Expert Technologist accountabilities Recognized as the expert and point of contact for at least one database technology Defines and leads on the implementation and selection of database technology through extensive knowledge across platforms and the various advantages and disadvantages of each Expert in Physical, virtual or Cloud implementations of databases Skills and Experience Install, configure & support of Oracle Database 10g - 11g - 12c Install, configure & support of IBM DB2 9 - 10 - 11 Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools. Database upgrade planning and execution Database patching Experience with backups, restores and recovery models DB Security design, implementation and monitoring Application security Capacity Planning SQL and PL/SQL troubleshooting, coding and optimization Understanding of how the underpinning infrastructure (OS, virtual infrastructure, physical infrastructure) impacts Database design and operations - collaboration with teams that manage those areas Desirable Vendor certification Cloud based administration Install, configure & support of MS SQL Server 2012, 2014, 2016, 2019 Familiar with VMware (Infrastructure 5.5 / 6 / 6.5), AWS / Azure and Clustering services Familiar with Microsoft Windows Server 2008, 2012, 2016, Windows 7, 8.1 &10, Familiar with Linux RHE or CentOS 6 and 7 Very strong attention to detail.
Role purpose: The role works in a DevOps context, so will work across all of the following areas: Delivery of new solutions, upgrades and improvements; Routine operational management of the platform to ensure the security and health of the platform; Service request management; Break-fix as required to ensure that the system is healthy and that we meet our SLAs The environment is demanding with high expectations for fast turnaround against requests and fault resolution, so we constantly strive to automate the environment to minimise the need for manual intervention. The successful candidate will be able to blend the requirement to define, follow and optimise our service across the domains of people, technology and process. Core duties: Principle Responsibilities Design, develop and implement complex database systems for new projects and deliveries, in partnership with the Database Architect. Delivering against our catalogue of database services Monitoring, optimizing, troubleshooting and performance tuning Planning requirements and storage needs to allow for database growth and shrinkage Delivering our Database service to defined SLAs Developing and maintaining backup and disaster recovery plans Upgrading, patching, and general database maintenance Knowledge sharing and mentoring Functional knowledge: Core engineering - mid and top level accountabilities Designs, implements, and documents database implementations, and leads in the construction and maintenance of moderately complex or complex database systems Overcomes obstacles to deliver quality implementations and service on time and to SLA Collaborates and negotiates with all project team members (developers, testers etc) to maximise the efficiency of the delivery team through an integrated and appropriate DBA services Assist the capacity planning and hardware design for database server(s) Designs and documents, or validates, the data access mechanisms to guarantee that transactions are processed reliably and data is efficiently stored and retrieved Expert Technologist accountabilities Recognized as the expert and point of contact for at least one database technology Defines and leads on the implementation and selection of database technology through extensive knowledge across platforms and the various advantages and disadvantages of each Expert in Physical, virtual or Cloud implementations of databases Skills and Experience Install, configure & support of MS SQL Server 2012, 2014, 2016, 2019 Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools. Database upgrade planning and execution Database patching Experience with backups, restores and recovery models DB Security design, implementation and monitoring Application security Capacity Planning SQL and PL/SQL troubleshooting, coding and optimization Understanding of how the underpinning infrastructure (OS, virtual infrastructure, physical infrastructure) impacts Database design and operations - collaboration with teams that manage those areas Desirable Vendor certification Cloud based administration Install, configure & support of Oracle Database 10g - 11g - 12c Install, configure & support of IBM DB2 9 - 10 - 11 Familiar with VMware (Infrastructure 5.5 / 6 / 6.5), AWS / Azure and Clustering services Familiar with Microsoft Windows Server 2008, 2012, 2016, Windows 7, 8.1 &10, Familiar with Linux RHE or CentOS 6 and 7 Very strong attention to detail. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
20/09/2022
Full time
Role purpose: The role works in a DevOps context, so will work across all of the following areas: Delivery of new solutions, upgrades and improvements; Routine operational management of the platform to ensure the security and health of the platform; Service request management; Break-fix as required to ensure that the system is healthy and that we meet our SLAs The environment is demanding with high expectations for fast turnaround against requests and fault resolution, so we constantly strive to automate the environment to minimise the need for manual intervention. The successful candidate will be able to blend the requirement to define, follow and optimise our service across the domains of people, technology and process. Core duties: Principle Responsibilities Design, develop and implement complex database systems for new projects and deliveries, in partnership with the Database Architect. Delivering against our catalogue of database services Monitoring, optimizing, troubleshooting and performance tuning Planning requirements and storage needs to allow for database growth and shrinkage Delivering our Database service to defined SLAs Developing and maintaining backup and disaster recovery plans Upgrading, patching, and general database maintenance Knowledge sharing and mentoring Functional knowledge: Core engineering - mid and top level accountabilities Designs, implements, and documents database implementations, and leads in the construction and maintenance of moderately complex or complex database systems Overcomes obstacles to deliver quality implementations and service on time and to SLA Collaborates and negotiates with all project team members (developers, testers etc) to maximise the efficiency of the delivery team through an integrated and appropriate DBA services Assist the capacity planning and hardware design for database server(s) Designs and documents, or validates, the data access mechanisms to guarantee that transactions are processed reliably and data is efficiently stored and retrieved Expert Technologist accountabilities Recognized as the expert and point of contact for at least one database technology Defines and leads on the implementation and selection of database technology through extensive knowledge across platforms and the various advantages and disadvantages of each Expert in Physical, virtual or Cloud implementations of databases Skills and Experience Install, configure & support of MS SQL Server 2012, 2014, 2016, 2019 Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools. Database upgrade planning and execution Database patching Experience with backups, restores and recovery models DB Security design, implementation and monitoring Application security Capacity Planning SQL and PL/SQL troubleshooting, coding and optimization Understanding of how the underpinning infrastructure (OS, virtual infrastructure, physical infrastructure) impacts Database design and operations - collaboration with teams that manage those areas Desirable Vendor certification Cloud based administration Install, configure & support of Oracle Database 10g - 11g - 12c Install, configure & support of IBM DB2 9 - 10 - 11 Familiar with VMware (Infrastructure 5.5 / 6 / 6.5), AWS / Azure and Clustering services Familiar with Microsoft Windows Server 2008, 2012, 2016, Windows 7, 8.1 &10, Familiar with Linux RHE or CentOS 6 and 7 Very strong attention to detail. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
IT Configuration Engineer (Hardware upgrades and Windows Imaging/ Asset Refresh) Milton Keynes (On-Site) 25,000-35,000 + Overtime + Flexi Work schedule + Holiday Are you an autonomous and technically motivated I.T. Professional with excellent skills in Customer Service, Hardware builds and Image deployment? On offer is an interesting and varied role in which the ideal candidate would be expected to hit the ground and work with a degree of autonomy. The business specialises in I.T. procurement and tries to streamline the process for businesses to ensure they get the best product/products without having to pay higher costs than needed. Offering a range of other value-added services, this business caters for a whole range of needs- and since the COVID period has made a specific focus on helping the Healthcare sector (NHS). In this role, you will work in a small, close-knit team of like-minded 'techies' taking part in a range of duties including; Customer visits and Support, Hardware Upgrades, Hardware & Laptop 'Break fix'. You will be directly dealing with customers and be tasked with ensuring the best possible service. The role is Monday to Friday with overtime readily available. This is a fantastic role for someone looking for a hands-on I.T. role and an autonomous position in which they can hit the ground running and add technical to a broad range of customers. The Role *Tech Support *Hands-on; dealing with Hardware in day today *Break-fix and Image deployment *Asset Refresh programs The Person *Experience in a similar role *Be able to diagnose and resolve complex technical issues *Good knowledge of operating systems *Have a degree of autonomy If this looks like the perfect job, or if you want to find out more please contact Daniel Smith within Rise Technology. BBBH:
01/02/2022
Full time
IT Configuration Engineer (Hardware upgrades and Windows Imaging/ Asset Refresh) Milton Keynes (On-Site) 25,000-35,000 + Overtime + Flexi Work schedule + Holiday Are you an autonomous and technically motivated I.T. Professional with excellent skills in Customer Service, Hardware builds and Image deployment? On offer is an interesting and varied role in which the ideal candidate would be expected to hit the ground and work with a degree of autonomy. The business specialises in I.T. procurement and tries to streamline the process for businesses to ensure they get the best product/products without having to pay higher costs than needed. Offering a range of other value-added services, this business caters for a whole range of needs- and since the COVID period has made a specific focus on helping the Healthcare sector (NHS). In this role, you will work in a small, close-knit team of like-minded 'techies' taking part in a range of duties including; Customer visits and Support, Hardware Upgrades, Hardware & Laptop 'Break fix'. You will be directly dealing with customers and be tasked with ensuring the best possible service. The role is Monday to Friday with overtime readily available. This is a fantastic role for someone looking for a hands-on I.T. role and an autonomous position in which they can hit the ground running and add technical to a broad range of customers. The Role *Tech Support *Hands-on; dealing with Hardware in day today *Break-fix and Image deployment *Asset Refresh programs The Person *Experience in a similar role *Be able to diagnose and resolve complex technical issues *Good knowledge of operating systems *Have a degree of autonomy If this looks like the perfect job, or if you want to find out more please contact Daniel Smith within Rise Technology. BBBH:
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
10/11/2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
ARM (Advanced Resource Managers)
Portsmouth, Hampshire
Working within a Team of three dedicated Engineers to support a long-term project. Ensuring Customer expectations can be met within the planned parameters on timing, costs and use of available resources. Able to manage a Team of two Build/Imaging Engineers (This may rise to 8 Engineers during 2022). Requirements Previous Team Leader/Managerial experience - Essential Highly proficient in MS Office especially Excel reporting - Essential Knowledge/Experience of a high-volume build project. Suitable security clearance or able to pass a security clearance check. Hardware break/fix or experience of an SCCM deployment project would be desirable. Attention to detail. Great administration skills. A Team player. Responsibilities Ensure that customer expectations are being met and exceeded. Managing a Team of up to 8 Engineers. Responsible for the daily output to required daily/weekly targets. Ensure quality of delivery to clients to ensure client satisfaction. Installation and configuration of operating systems. Manage logging of hardware warranty events as necessary through to completion. Production of reports. Production of daily KPI's. Troubleshoot and diagnose hardware and software issues during builds. Effective communication to keep customer account teams fully appraised of all build and install activities. This includes senior project/account Managers Adhere to Health & Safety and Risk Management procedures during all activities Follow technical process and procedural documents. Reporting to the ITLM Hardware Engineering Manager. Person Specification IT background and experience in enterprise deployment technologies would be desirable Minimum of 2 years managing a Team (2-8). Knowledge of health and safety standards and risk management. Knowledge of and understanding of best practice in carrying out installs. Experience participating in large scale projects and teams. Self-motivated. Personal skills Able to work accurately, precisely and in an organised manner even under pressure. Good communication skills, able to maintain good communications with customers to ensure full understanding of customers' needs and issues. Teamwork skills. Works with and assists other team members, shares information and knowledge and willingly takes on new tasks. Produces high quality and accurate work under time pressure or volume of work. Able to demonstrate delivery of services to a standard required by the customer. Recognises own limitations and knows when to ask for assistance. Takes personal ownership for addressing problems and takes action appropriately. Able to effectively prioritise own workload and schedule tasks and activities on a daily basis to meet deadlines.
05/11/2021
Contractor
Working within a Team of three dedicated Engineers to support a long-term project. Ensuring Customer expectations can be met within the planned parameters on timing, costs and use of available resources. Able to manage a Team of two Build/Imaging Engineers (This may rise to 8 Engineers during 2022). Requirements Previous Team Leader/Managerial experience - Essential Highly proficient in MS Office especially Excel reporting - Essential Knowledge/Experience of a high-volume build project. Suitable security clearance or able to pass a security clearance check. Hardware break/fix or experience of an SCCM deployment project would be desirable. Attention to detail. Great administration skills. A Team player. Responsibilities Ensure that customer expectations are being met and exceeded. Managing a Team of up to 8 Engineers. Responsible for the daily output to required daily/weekly targets. Ensure quality of delivery to clients to ensure client satisfaction. Installation and configuration of operating systems. Manage logging of hardware warranty events as necessary through to completion. Production of reports. Production of daily KPI's. Troubleshoot and diagnose hardware and software issues during builds. Effective communication to keep customer account teams fully appraised of all build and install activities. This includes senior project/account Managers Adhere to Health & Safety and Risk Management procedures during all activities Follow technical process and procedural documents. Reporting to the ITLM Hardware Engineering Manager. Person Specification IT background and experience in enterprise deployment technologies would be desirable Minimum of 2 years managing a Team (2-8). Knowledge of health and safety standards and risk management. Knowledge of and understanding of best practice in carrying out installs. Experience participating in large scale projects and teams. Self-motivated. Personal skills Able to work accurately, precisely and in an organised manner even under pressure. Good communication skills, able to maintain good communications with customers to ensure full understanding of customers' needs and issues. Teamwork skills. Works with and assists other team members, shares information and knowledge and willingly takes on new tasks. Produces high quality and accurate work under time pressure or volume of work. Able to demonstrate delivery of services to a standard required by the customer. Recognises own limitations and knows when to ask for assistance. Takes personal ownership for addressing problems and takes action appropriately. Able to effectively prioritise own workload and schedule tasks and activities on a daily basis to meet deadlines.
Our client is looking for their next Server Hardware Engineer to join their team! Permanent Position Location: South-east England Salary: Competitive Driving licence required Our new company An opportunity has arisen for a Server Hardware Engineer to work with a large Independent Technology Partner in the Southeast of England, United Kingdom. Our client is trusted by large corporate and public sector organisations in assisting customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Your new role An opportunity has arisen for a Server Hardware Engineer to work onsite with a large corporate organisation in the South East of England, United Kingdom. Working to a 24/7 shift pattern Responsibilities Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers. Support Trainee DC Engineers when required. Troubleshoot hardware faults and arrange replacements. Install and decommission redundant equipment Provide expert hardware support Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. What you'll need to succeed To be successful we are looking for recent strong experience of repairing and ability to fault find and carry out full system inspections. Attention to detail will be key, with strong communication and teamwork skills as the various customers will have a wide variation of technical awareness and it will take someone with an adaptable style to be able to get and convey the right information. What you'll get in return As Europe's leading Independent Technology Partner, open doors to a range of opportunities for progression and offer a competitive salary with a fully flexible benefits scheme inclusive of this. We believe our client provides scope to advance your career and develop your professional skills, you'll have all the tools, information, and resources that you could possibly Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/11/2021
Full time
Our client is looking for their next Server Hardware Engineer to join their team! Permanent Position Location: South-east England Salary: Competitive Driving licence required Our new company An opportunity has arisen for a Server Hardware Engineer to work with a large Independent Technology Partner in the Southeast of England, United Kingdom. Our client is trusted by large corporate and public sector organisations in assisting customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Your new role An opportunity has arisen for a Server Hardware Engineer to work onsite with a large corporate organisation in the South East of England, United Kingdom. Working to a 24/7 shift pattern Responsibilities Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers. Support Trainee DC Engineers when required. Troubleshoot hardware faults and arrange replacements. Install and decommission redundant equipment Provide expert hardware support Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. What you'll need to succeed To be successful we are looking for recent strong experience of repairing and ability to fault find and carry out full system inspections. Attention to detail will be key, with strong communication and teamwork skills as the various customers will have a wide variation of technical awareness and it will take someone with an adaptable style to be able to get and convey the right information. What you'll get in return As Europe's leading Independent Technology Partner, open doors to a range of opportunities for progression and offer a competitive salary with a fully flexible benefits scheme inclusive of this. We believe our client provides scope to advance your career and develop your professional skills, you'll have all the tools, information, and resources that you could possibly Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Description CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. To learn more about what a career at CME Group can offer you, visit us at . Primary responsibilities: Level II desk side endpoint & application support; primary escalation contact for lower level Desktop Engineers (DEs); large scope desktop hardware (h/w) troubleshooting requiring escalation to Leads and/or adjacent engineering depts.; perform R&D on desktop; desktop application troubleshooting/support/remediation; recommend & implement h/w process improvements/automation opportunities; leads enterprise tech. projects & dept. initiatives. Principal Accountabilities: • Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management. • Leads major enterprise technical projects and department initiatives. • Participates in R&D of new technology trends, such as self-service/automation. • Participates in technical documentation. • Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management. • Provides expert level desk side and application support to all CME staff, ensuring hardware incidents beyond break/fix and desktop application support incidents are completed within standard SLA¿s. • Provides technical guidance to lower level DEs & helpdesk staff in resolving Level II support issues. Skills & Software Requirements: Subject matter expert with MacOS, strong understanding of Windows. Lead or co-lead of at least 1 enterprise desktop systems administration tool. For EU Residents, the Candidate Privacy Policy can be found here.
04/11/2021
Full time
Description CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. To learn more about what a career at CME Group can offer you, visit us at . Primary responsibilities: Level II desk side endpoint & application support; primary escalation contact for lower level Desktop Engineers (DEs); large scope desktop hardware (h/w) troubleshooting requiring escalation to Leads and/or adjacent engineering depts.; perform R&D on desktop; desktop application troubleshooting/support/remediation; recommend & implement h/w process improvements/automation opportunities; leads enterprise tech. projects & dept. initiatives. Principal Accountabilities: • Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management. • Leads major enterprise technical projects and department initiatives. • Participates in R&D of new technology trends, such as self-service/automation. • Participates in technical documentation. • Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management. • Provides expert level desk side and application support to all CME staff, ensuring hardware incidents beyond break/fix and desktop application support incidents are completed within standard SLA¿s. • Provides technical guidance to lower level DEs & helpdesk staff in resolving Level II support issues. Skills & Software Requirements: Subject matter expert with MacOS, strong understanding of Windows. Lead or co-lead of at least 1 enterprise desktop systems administration tool. For EU Residents, the Candidate Privacy Policy can be found here.
