29 jobs found

IT Technician Knowsley/St Helens (On-site) 16 - 23.68 per hour (Inside IR35) 1 month+ (Extensions likely) An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency. Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. Skills: Recent experience in an IT support or customer service environment Great communication, listening and customer service skills Active Directory, SCCM. Windows upgrades etc Strong troubleshooting and diagnostic abilities DBS (valid or had one previously) Desirable: Experience working in an education (HE/FE) environment

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Are you a proactive, customer-focused IT professional with a knack for hands-on problem-solving? Do you thrive in a fast-paced, multi-site environment, ready to make an immediate impact? We're looking for an enthusiastic First Line Support Technician to join our client in Clackmannanshire within the education sector. This is a fantastic opportunity to demonstrate your technical expertise and commitment to excellent service, delivering vital on-site support and ensuring smooth IT operations across multiple locations. This is an initial 1-month contract with the potential for extension. If you're ready to hit the ground running and be a vital part of a busy IT team, we want to hear from you! What you will get in your new role Competitive pay £13.50 to £15.38 per hour The opportunity to gain valuable experience within the fast-paced IT & Technology sector. A chance to work autonomously across multiple buildings, developing your on-site support skills (note - this role is strictly on-site and does not offer hybrid/remote option). Responsibilities in your new role as First Line Support Engineer As our First Line Support Engineer, you will be the initial point of contact for all technical queries, providing vital on-site 1st line IT support. Your day-to-day duties will involve diagnosing and resolving faults with desktops, laptops, printers, projectors, and interactive screens. You will also manage user accounts within Active Directory and Office 365, including password resets and access updates. A key part of your role will involve troubleshooting user's device issues, helping them connect to WiFi and troubleshoot Office 365 account problems, ensuring a smooth and productive learning environment. Your personality, experience and qualifications We are looking for a dependable and service-oriented individual who is ready to make a significant contribution. You will need proven experience in an on-site IT support or Field role, demonstrating strong 1st line support expertise. Your excellent client-facing skills, professional demeanour, and fluent English communication will be key when supporting users directly. You should possess strong hardware troubleshooting skills and experience with Active Directory/Microsoft Entra ID administration. We value an enthusiastic, committed, and flexible approach, coupled with a solutions-focused mindset and the ability to work independently across multiple buildings at the client's site. A current PVG check will be essential for this role, given the environment you will be working in. Due to location of job and immediate start required, it would be suitable for an individual with access to own transport and who currently lives a commutable distance (within 30 minutes drive). Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

1st Line Support 2-Month Initial Contract100% Onsite in Eastleigh £20.71 p/h Umbrella Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to learn and adapt to new technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues. Responsibilities will cover both hardware and software, including user devices (mobiles, tablets, laptops) and applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager Experience (Required) Service desk or contact centre environment Customer-facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken English Organised Collaborative team player Other requirements Valid driver's licence Within a 45-minute commute of Hoddesdon Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320 The Quadrant, Green Lane, Heywood This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm. Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West. Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely. The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme. You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve. We would love to hear from you if you can support our charity by: Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests Maintain and develop the ICT infrastructure including Servers and Networking New office/site network commissioning as part of continued growth at the charity Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles Provide training to colleagues and coach junior members of the IT Support team This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities. If you would like any further information on the role please contact recruitment@stepping-stone.org.uk If you believe that you can bring something special to this role, then apply now by sending your CV by   noon on Monday 29th July   to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier). We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work. We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk

Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Manchester location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st and 2nd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Mancester location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st, 2nd and 3rd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted after 1st November

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Chorley location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st, 2nd and 3rd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Chorley location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st and 2nd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.  For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/  

Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley. The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role. Client The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications. Skills Required - Previous IT Support experience (preferably within a Helpdesk or Service Desk environment) - Knowledge of Microsoft Windows Servers / Exchange and Active Directory - A knowledge of VMWare would be desirable. Who would the role suit? An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career. Salary Up to £25,000 plus benefits Location Thatcham, West Berkshire Interested? Please email your CV to Jason Price of CV Screen in strict confidence. - Summary - IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please