608 jobs found

IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.

2nd Line IT Support Engineer On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Stoke on Trent

WSR are looking for a hybrid 2nd Line IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to : IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus Role Type: Permanent Are you the go-to problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. 2nd Line IT Support Engineer Responsibilities: You ll be the face of our technical support service resolving issues in person and remotely while maintaining outstanding customer satisfaction. Your day-to-day will include: Delivering Tier 1 & Tier 2 technical support professionally and efficiently Troubleshooting issues remotely and on-site, escalating to Tier 3 when needed Owning and resolving queries within agreed SLAs Managing your ticket queue and documenting every step Maintaining accurate client records and configuration changes Creating and updating knowledge base articles for both clients and fellow engineers Recommending IT system improvements and evaluating client infrastructure Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Advising on hardware solutions (laptops, WAPs, storage devices, etc.) Working with third-party vendors to solve software and hardware problems Installing, repairing and configuring hardware, software and peripherals Maintaining and modifying networking equipment and systems Researching new technologies and recommending enhancements Supporting IT projects from design to implementation 2nd Line IT Support Engineer Qualifications, Experience and Attributes: You re confident, client-focused and technically sharp, with: Strong hands-on experience with Windows 10 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup , TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels 2nd Line IT Support Engineer Benefits: Hands-on, varied workload no dull days Direct client interaction and real impact Opportunity to shape IT systems and suggest improvements Involvement in exciting infrastructure and implementation projects Supportive, collaborative technical team Ready to make your next move? Apply now and bring your expertise to a team that values initiative and innovation. Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

IT Support Engineer Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications. Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to 39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and an access to the latest training & certifications within their field. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Minimum of two years experience within a 2nd Line Support position Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client. Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory) Virtualisation (Hyper-V, VMware, Citrix) Cloud platforms (Azure, AWS, Google Cloud) Networking (LAN/WAN, firewalls, VPNs, routing & switching) Hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must have able to drive, with access to vehicle. IT Support Engineer

Morson are working with an Aerospace Manufacturer who are looking for a Quality Assurance Engineer to join the based at the Stevenage site. Role description Define and perform Quality Assurance (QA) activities, by ensuring correct implementation of procedures and processes, to ensure product quality meets the stated requirements Lead prevention and quality improvements of Spacecraft Production processes Manage completion of corrective and preventative actions to closure Drive the efficient management of non-conformance and Cost of Non quality reduction Responsibilities Write a Quality Surveillance Plan (QSP) and continuously maintain it in accordance with project requirements. Write specific instructions to define the inspection processes or checks. Request additional inspections when needed, such as those in response to a technical warning notice. Chair gates reviews as defined in the project and as agreed with project PA (Manufacturing Readiness Review, Integration Readiness Review, Test Readiness Review, Test Readiness Board, Delivery Review Board, Pre-Shipment Review, Shipment Readiness Review ). Ensure that all related actions are implemented. Elaborate the Key Inspection Plan and support the Mandatory Inspection Plan. Deliver quality briefs with the area manager in the shop floor to raise awareness to operators on lessons learned and good practice. Prepare the incoming inspection plan/checklist. Review Production work instructions for technical integrity, regarding product quality requirements including inspection, verification points and configuration status. Manage all NCRs within the defined scope in production using problem solving tools. Confirm non-conformances and ensure 1st closure is defined and implemented. Chair Internal Review Board (IRB) and set functional team for the elimination of the root cause. Ensure that 2nd closure actions are defined. Organise and chair 2nd closure reviews. Proactively promote and conduct risk analyses (incl. PFMEA), and participate in the implementation and follow-up of preventive actions. Elaborate audit plan and perform flash and process audits. Ensure that lessons learned & near miss actions are implemented. Support the elaboration and the efficiency of performance dialogue/SQCDP in the working area (schedule, daily work to achieve, top priorities, KPIs, achievements ) Provide reports as required by functional and project management. Provide monthly report of Quality Key Performance Indicators (KPIs) Deploy OES Initiatives - The company Quality improvement and cost of non-quality reduction plan. Drive the implementation of the quality delegation initiative in the area. Essential Skills Degree or equivalent in an Engineering related discipline or proven experience in a similar role. A recognised engineering apprenticeship and/or equivalent academic qualification with Quality or Engineering experience within the Aerospace or Military industry, Good understanding of Quality Assurance Role or product assurance role, Good understanding of manufacturing processes, Analytical skills and methodical approach to problem resolution and investigation, Teamwork and leadership attributes with excellent written and oral communication and persuasion skills, The ability to communicate at all levels and across nationalities. If you are interested in applying for this position please submit an up to date CV.

2nd Line Service Desk Engineer Warrington (Office-based) Full-time Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance this role is for you. What you ll do: Take ownership of 1st and 2nd line support tickets maintaining flow and meeting SLAs Work across a broad technical environment including Microsoft 365, Azure, networking, virtualisation, and hardware Use monitoring tools to identify and resolve issues proactively Work alongside experienced engineers gaining exposure to more complex challenges and supporting continuous service improvement Develop your skills and prepare for progression including routes into 3rd line roles or technical specialisms This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits Competitive salary Bupa health cover Training and certification support Clear career progression into 3rd line or specialist roles Workplace pension Mileage allowance The Person Please note: A minimum of 3 years experience working in an MSP environment is essential. Applications without this experience will not be considered. You ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) Familiarity with Azure and virtualisation (Hyper-V or VMware) Clear communication skills and a client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What s Next If you're looking for a role where you can take control, keep learning, and make a difference every day we d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 28K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Role: 2nd Line IT Support Engineer (M365) Location: Cambridgeshire Hybrid (2/3days from home) Salary: up to £34,000 + bonus We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond. This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT. Key Responsibilities but not limited to: Provide end-user support for Microsoft 365-based systems as part of the helpdesk team. Analyse technical problems and provide effective diagnosis and solutions. Support Microsoft Windows 11 environments. Communicate clearly and effectively with users via telephone and email. Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements: Minimum of 2 years experience in first, second or third-line support within an MSP or other high-paced helpdesk environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune. Clean driving licence. Additional Information: Most team members work approximately 2 3 days from home per week. Occasional early shifts (6 30) or late shifts (12 00) may be required. Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits: Profit share and annual performance bonuses (typically % of base salary annually). 20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme. Flexible hybrid working, typically up to three days per week working from home. 12 paid training days per year on a certified Microsoft syllabus. Free unlimited electric vehicle charging Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK. INDEEDCOMM

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2 and 3 Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2 and 3 Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

3rd Line Support Engineer Location: 2 days p/week from home. Main office is in Solihull but some trips to Doncaster (1-2 times every fortnight) will be needed. Salary: £32,000 £35,000 Hours: 09 00 A growing UK technology and communications provider is looking for a 3rd Line Support Engineer to join its technical support team. The business delivers managed IT, cloud, connectivity and security services to organisations across the UK and has expanded significantly through growth and acquisitions in recent years. This role sits within the service desk function and acts as the technical escalation point for complex issues . You ll work closely with the 2nd Line team, resolving advanced technical problems across infrastructure, networking, cloud platforms and end-user environments while ensuring service levels are maintained. Key Responsibilities Act as the escalation point for complex issues from the 2nd Line support team Troubleshoot and resolve infrastructure, network and desktop support incidents Manage support tickets through to resolution while meeting SLA targets Use remote monitoring and support tools to diagnose and fix technical issues Maintain accurate documentation for systems, incidents and solutions Work with third-party vendors to resolve incidents when required Share knowledge and solutions with the wider support team Experience & Skills Required Around 3+ years experience in a service desk or IT support environment Strong Windows 10/11 and desktop support experience Experience supporting Windows Server environments Good understanding of Microsoft 365 (Azure, Intune) Experience troubleshooting network connectivity issues (VPN, VLANs, WAN, WiFi, firewalls) Exposure to virtualisation technologies such as VMware or Hyper-V Experience with backup solutions and monitoring tools Strong problem-solving skills and ability to prioritise multiple tickets Desirable Experience Firewall technologies such as SonicWall or FortiGate Virtual desktop technologies (e.g. Citrix) Backup solutions such as Veeam or Redstor Exposure to cyber security or endpoint protection platforms Experience supporting education environments Why Apply Join a rapidly growing managed services provider Work with a wide range of modern infrastructure and cloud technologies Opportunity to develop technical expertise within a fast-paced support environment

2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

PCB Hardware Design Engineer Location: London Job Type: Permanent Work Setup: Hybrid - 4 days in the office Salary: £75000 Who We Are We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role We have an exciting new opportunity for an PCB Hardware Design Engineer to join Robert Walters as a Consultant. As a Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an assignment within our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional support. This role offers an exciting opportunity to join a global business, providing top-tier service to our blue chip clients. What You'll Do Design, implement, and test electronic systems from concept to production using Altium for PCB layout, Embedded microprocessors for hardware, DC/stepper motor control, cable design and wiring, C/C++ firmware, while ensuring compliance with EMC, Safety, and RoHS standards Provide 2nd line technical support across project phases, leveraging IT/PC/networking skills Collaborate in project teams through peer reviews, progress reporting, and meeting targets Design and develop integrated hardware and control systems for diamond manipulation automation, incorporating collaborative robots, motors, microcontrollers, and pneumatics via rapid prototyping, simulation, and end-to-end product life cycle management including test specifications, PCBs, and production documentation Apply engineering ingenuity to design and test hardware solutions for defined automation problems Collaborate with mechanical and software teams to integrate solutions into overall technology and processes Champion "Safety First" by enforcing all safety regulations, practices, and procedures; establishing best-practice operating protocols to safeguard self and colleagues; and partnering with safety experts to uphold electronics-specific safety standards Must Have Proficient in PCB development and electronic design capture using Altium Experience with firmware development in C++ Knowledge of compliance standards (EMC, Safety, RoHS) and R&D processes Collaborative team player with excellent verbal/written communication, IT/PC/networking literacy, and commitment to high-quality electronics development Passionate about continuous learning, staying current with technologies, and adhering to electronic/automation/robotics safety standards What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.