Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Junior Desktop Engineer - Hedge Fund Our client is a long established and highly prestigious Quantitative Trading Firm focusing on systematic low latency trading strategies. This role has arisen because of the promotion of the current Junior Desktop Engineer who is now progressing into a more specialised infrastructure engineering role within the company. The firm is looking for an ambitious and enthusiastic professional who is looking to continuously learn and progress in their career & follow the same progression path as the previous Junior Desktop Engineer You don t need years of experience, but you do need solid practical IT skills, a good attitude, and a willingness to learn and grow in an infrastructure-focused career. You will benefit from the support and mentorship of their world class team of senior engineers. THE ROLE :Junior Desktop Engineer - Hedge Fund You will be working closely with the Senior Engineers on their IT Infrastructure team in a bleeding edge High Performance Computing environment. Initially, your focus will be on resolving 1st/2nd line support tickets and assisting with projects on an ad-hoc basis. It s ideal for someone who s hands-on with computers and enjoys fixing problems from setting up PCs and workstations to troubleshooting Windows/Linux issues and dealing with both physical hardware and cloud based faults. Responsible for providing day-to-day IT support to internal users. Your objective will be solve as many issues as possible without having to escalate them Troubleshooting Windows and Linux issues Continue to deepen your technical knowledge by assisting Senior Engineers with Project based work Assisting Senior Engineers with Infrastructure Administration based tasks Supporting general infrastructure tasks as needed Setting up PCs, desks, monitors, and peripherals (If and when required) Moving workstations and patching network connections (If and when required) SKILLS / EXPERIENCE REQUIRED: Junior Desktop Engineer - Hedge Fund Minimal Experience is required- our Client is looking for someone they can mentor and develop, they are looking for someone who has a genuine interest and desire to learn and progress. Understanding of Windows, Linux, and networking fundamentals Hands-on PC skills (setup, troubleshooting, hardware basics) Strong communication skills (Both written and verbal) A customer-service mindset and friendly approach A fast learner who is looking to improve their skillset and grow their career Whilst a university degree is desirable it is not essential
14/03/2026
Full time
Junior Desktop Engineer - Hedge Fund Our client is a long established and highly prestigious Quantitative Trading Firm focusing on systematic low latency trading strategies. This role has arisen because of the promotion of the current Junior Desktop Engineer who is now progressing into a more specialised infrastructure engineering role within the company. The firm is looking for an ambitious and enthusiastic professional who is looking to continuously learn and progress in their career & follow the same progression path as the previous Junior Desktop Engineer You don t need years of experience, but you do need solid practical IT skills, a good attitude, and a willingness to learn and grow in an infrastructure-focused career. You will benefit from the support and mentorship of their world class team of senior engineers. THE ROLE :Junior Desktop Engineer - Hedge Fund You will be working closely with the Senior Engineers on their IT Infrastructure team in a bleeding edge High Performance Computing environment. Initially, your focus will be on resolving 1st/2nd line support tickets and assisting with projects on an ad-hoc basis. It s ideal for someone who s hands-on with computers and enjoys fixing problems from setting up PCs and workstations to troubleshooting Windows/Linux issues and dealing with both physical hardware and cloud based faults. Responsible for providing day-to-day IT support to internal users. Your objective will be solve as many issues as possible without having to escalate them Troubleshooting Windows and Linux issues Continue to deepen your technical knowledge by assisting Senior Engineers with Project based work Assisting Senior Engineers with Infrastructure Administration based tasks Supporting general infrastructure tasks as needed Setting up PCs, desks, monitors, and peripherals (If and when required) Moving workstations and patching network connections (If and when required) SKILLS / EXPERIENCE REQUIRED: Junior Desktop Engineer - Hedge Fund Minimal Experience is required- our Client is looking for someone they can mentor and develop, they are looking for someone who has a genuine interest and desire to learn and progress. Understanding of Windows, Linux, and networking fundamentals Hands-on PC skills (setup, troubleshooting, hardware basics) Strong communication skills (Both written and verbal) A customer-service mindset and friendly approach A fast learner who is looking to improve their skillset and grow their career Whilst a university degree is desirable it is not essential
Job Description : Hardware/ software technician ( Urgent requirement) Pay: £15.99 PAYE + OT Hours: 07 00 (7.5-hour shift, 30-minute lunch) Role Type: Full time Are you passionate about IT and looking to grow your career within a fast-paced, expanding organisation? We are seeking an FLS Engineer Grade 2 to join our Maintenance Service Centre in Hatfield, supporting customers throughout the full device lifecycle. The Role You will be responsible for diagnosing, repairing, configuring, and staging a range of IT equipment including laptops, desktops, tablets, and mobile devices. Working in a high-volume environment, you will ensure devices are built, repaired, and prepared to meet customer SLAs. Key Responsibilities Troubleshoot and resolve hardware and software issues Perform laptop, desktop, and mobile device repairs Install spare parts and carry out warranty repairs to OEM standards Stage and configure devices with predefined builds Manage and update service tickets accurately Maintain asset tracking and workshop organisation (6S) Escalate potential SLA risks to supervisors What We re Looking For Experience repairing laptops, desktops, and mobile devices Familiarity with HP , Dell , Apple , and Lenovo systems Strong diagnostic and fault-finding skills Excellent organisation and attention to detail Ability to work independently and within a team Eligible to obtain Government SC clearance This is a fantastic opportunity to join a growing organisation with strong year-on-year performance and real career development opportunities. Apply today to take the next step in your IT engineering career. Call Steve on (phone number removed)
14/03/2026
Seasonal
Job Description : Hardware/ software technician ( Urgent requirement) Pay: £15.99 PAYE + OT Hours: 07 00 (7.5-hour shift, 30-minute lunch) Role Type: Full time Are you passionate about IT and looking to grow your career within a fast-paced, expanding organisation? We are seeking an FLS Engineer Grade 2 to join our Maintenance Service Centre in Hatfield, supporting customers throughout the full device lifecycle. The Role You will be responsible for diagnosing, repairing, configuring, and staging a range of IT equipment including laptops, desktops, tablets, and mobile devices. Working in a high-volume environment, you will ensure devices are built, repaired, and prepared to meet customer SLAs. Key Responsibilities Troubleshoot and resolve hardware and software issues Perform laptop, desktop, and mobile device repairs Install spare parts and carry out warranty repairs to OEM standards Stage and configure devices with predefined builds Manage and update service tickets accurately Maintain asset tracking and workshop organisation (6S) Escalate potential SLA risks to supervisors What We re Looking For Experience repairing laptops, desktops, and mobile devices Familiarity with HP , Dell , Apple , and Lenovo systems Strong diagnostic and fault-finding skills Excellent organisation and attention to detail Ability to work independently and within a team Eligible to obtain Government SC clearance This is a fantastic opportunity to join a growing organisation with strong year-on-year performance and real career development opportunities. Apply today to take the next step in your IT engineering career. Call Steve on (phone number removed)
2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity! Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. We re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business. The Role You ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments. Key responsibilities include: Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times About You Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset What s On Offer £35,000 £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
13/03/2026
Full time
2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity! Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. We re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business. The Role You ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments. Key responsibilities include: Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times About You Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset What s On Offer £35,000 £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
2nd Line Support Engineer - 6 month FTC - London Principal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations. The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business. Key Responsibilities Provide 2nd line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve escalated incidents and service requests within agreed SLAs Support Microsoft 365, Active Directory, Azure AD, and Exchange environments Manage user accounts, permissions, group policies, and access control Assist with onboarding/offboarding of staff across multiple office locations Monitor and maintain network connectivity across branch offices Technical Skills & Experience Core Infrastructure Support Windows 10/11 & macOS support Microsoft 365 (Exchange Online, SharePoint, Teams) Active Directory & Group Policy Azure AD / Entra ID Endpoint management (Intune or similar) Networking Fundamentals (Essential) Strong understanding of core networking concepts including: TCP/IP fundamentals DNS DHCP LAN/WAN connectivity issues A Full UK Driving License is required. The role is on site 4 days a week and 1 day working from home. The Package: If successful our client iareoffering a pro rata salary between 30,000/ 35,000. This is a 6 month fixed term contract.
13/03/2026
Contractor
2nd Line Support Engineer - 6 month FTC - London Principal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations. The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business. Key Responsibilities Provide 2nd line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve escalated incidents and service requests within agreed SLAs Support Microsoft 365, Active Directory, Azure AD, and Exchange environments Manage user accounts, permissions, group policies, and access control Assist with onboarding/offboarding of staff across multiple office locations Monitor and maintain network connectivity across branch offices Technical Skills & Experience Core Infrastructure Support Windows 10/11 & macOS support Microsoft 365 (Exchange Online, SharePoint, Teams) Active Directory & Group Policy Azure AD / Entra ID Endpoint management (Intune or similar) Networking Fundamentals (Essential) Strong understanding of core networking concepts including: TCP/IP fundamentals DNS DHCP LAN/WAN connectivity issues A Full UK Driving License is required. The role is on site 4 days a week and 1 day working from home. The Package: If successful our client iareoffering a pro rata salary between 30,000/ 35,000. This is a 6 month fixed term contract.
2nd Line / 3rd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP Strong 2nd Line, verging into 3rd Line. Side Notes This role is 5 days onsite but could be 4 days for someone highly experienced. This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.
13/03/2026
Full time
2nd Line / 3rd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP Strong 2nd Line, verging into 3rd Line. Side Notes This role is 5 days onsite but could be 4 days for someone highly experienced. This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
13/03/2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
13/03/2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
13/03/2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system Real Time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge of: Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: Web development & support SQL scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud A degree or graduate qualification in a computing discipline, or equivalent education and experience Person Specification: Method of assessment: A=Application, I=Interview Behaviour Criteria: Managing a Quality Service (I) Working Together (I) Making Effective Decisions (I) Experience Criteria: Experience of working on a broad range of application technologies with extensive knowledge of: (A, I) Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: (A, I) Web development & support SQL scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A) Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I) Technical Criteria: You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I) If you would like to find out more about this fantastic opportunity, please click here for further details. Job Offer Salary on offer 42,410 + Benefits Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97% Closing date: 10am on 27th March 2026 Shortlisting date: 6th / 7th April 2026 Interview date: 13th April 2026 Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks. Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: Laboratory-based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles required to travel overseas where specific vaccination may be required. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here. Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: (url removed)
13/03/2026
Full time
We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge of: Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: Web development & support SQL scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud A degree or graduate qualification in a computing discipline, or equivalent education and experience Person Specification: Method of assessment: A=Application, I=Interview Behaviour Criteria: Managing a Quality Service (I) Working Together (I) Making Effective Decisions (I) Experience Criteria: Experience of working on a broad range of application technologies with extensive knowledge of: (A, I) Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: (A, I) Web development & support SQL scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A) Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I) Technical Criteria: You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I) If you would like to find out more about this fantastic opportunity, please click here for further details. Job Offer Salary on offer 42,410 + Benefits Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97% Closing date: 10am on 27th March 2026 Shortlisting date: 6th / 7th April 2026 Interview date: 13th April 2026 Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here. Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks. Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: Laboratory-based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles required to travel overseas where specific vaccination may be required. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here. Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: (url removed)
We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge of: Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: Web development & support SQL Scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud A degree or graduate qualification in a computing discipline, or equivalent education and experience Person Specification: Method of assessment: A=Application, I=Interview Behaviour Criteria: Managing a Quality Service (I) Working Together (I) Making Effective Decisions (I) Experience Criteria: Experience of working on a broad range of application technologies with extensive knowledge of: (A, I) Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: (A, I) Web development & support SQL Scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A) Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I) Technical Criteria: You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I). Job Offer Salary on offer £42,410 + Benefits Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97% Closing date: 10am on 27th March 2026 Shortlisting date: 6th/7th April 2026 Interview date: 13th April 2026 Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available. Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks. Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: Laboratory-based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles required to travel overseas where specific vaccination may be required. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here. Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you are not satisfied with the response you receive, you can contact the Civil Service Commission
13/03/2026
Full time
We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge of: Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: Web development & support SQL Scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud A degree or graduate qualification in a computing discipline, or equivalent education and experience Person Specification: Method of assessment: A=Application, I=Interview Behaviour Criteria: Managing a Quality Service (I) Working Together (I) Making Effective Decisions (I) Experience Criteria: Experience of working on a broad range of application technologies with extensive knowledge of: (A, I) Managing COTS applications and integrations Troubleshooting application issues from desktop through to server Experience of working on at least three of the following: (A, I) Web development & support SQL Scripting or DBA activities Monitoring platforms DevOps tooling, (Github) SaaS based configuration and management Cloud based applications Administration and support of Jira cloud Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A) Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I) Technical Criteria: You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I). Job Offer Salary on offer £42,410 + Benefits Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97% Closing date: 10am on 27th March 2026 Shortlisting date: 6th/7th April 2026 Interview date: 13th April 2026 Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available. Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks. Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: Laboratory-based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles required to travel overseas where specific vaccination may be required. Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here. Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you are not satisfied with the response you receive, you can contact the Civil Service Commission
thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students. Main Duties and Responsibilities Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation Troubleshooting IT problems - fixing hardware or software issues Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable About You Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets Diagnostic logic to identify the root cause of faults quickly Excellent face to face communication skills, able to reassure users while working on their equipment Additional information Hours 08:30 - 17:00 Monday to Friday with one hour lunch Location - Scarborough Temp to Perm opportunity At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
12/03/2026
Seasonal
thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students. Main Duties and Responsibilities Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation Troubleshooting IT problems - fixing hardware or software issues Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable About You Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets Diagnostic logic to identify the root cause of faults quickly Excellent face to face communication skills, able to reassure users while working on their equipment Additional information Hours 08:30 - 17:00 Monday to Friday with one hour lunch Location - Scarborough Temp to Perm opportunity At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
12/03/2026
Full time
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
12/03/2026
Full time
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
12/03/2026
Full time
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/03/2026
Full time
Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
A fantastic opportunity has arisen for a C# Software Developer to join a market-leading machine manufacturer. With a global client base and a strong order book, this organisation is seeking a skilled Engineer to help drive their continued success. If you're looking to take your engineering career to the next level, apply now and join this dynamic team! C# Software Developer £45-55k + Pension, Health Insurance, DIS, 25 Days Holiday, BUPA Manchester Ref: 25246 C# Software Developer - The Role: Design, develop and maintain applications using C# and .NET for real-time machinery control systems Collaborate with product managers, engineers and developers to deliver high-quality software solutions Write clean, efficient and well-structured code following industry best practices Conduct code reviews and provide constructive technical feedback to maintain development standards Troubleshoot, debug and optimise existing software applications Implement and maintain unit tests to ensure software reliability and performance Contribute to continuous improvement by researching and suggesting new technologies and solutions Support retrofit projects for existing machinery and control systems Carry out diagnostics, fault finding and software support on customer machines worldwide Travel internationally to customer sites to support installations, troubleshooting and upgrades C# Software Developer - The Person: Proven experience developing software using C# Strong knowledge of .NET Core and/or .NET Framework Experience developing desktop applications using WPF Familiarity with SQL databases such as MS SQL Server or PostgreSQL Understanding of software design principles and patterns (SOLID) Experience using version control systems such as Git Strong problem-solving and analytical skills Excellent communication and teamwork abilities Ability to manage multiple priorities and work independently Willingness to travel internationally to support customer sites Desirable Skills: Experience with industrial vision systems Knowledge of real-time machinery control environments such as PLCs or SCADA Willingness to learn Ladder Logic or SCL for PLC troubleshooting Familiarity with RESTful APIs Exposure to cloud platforms such as Azure or AWS Located in Manchester, this role would be commutable from Bury, Rawtenstall, Rochdale & Bolton. Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service. For further information please contact Sharon Hill. AE1
12/03/2026
Full time
A fantastic opportunity has arisen for a C# Software Developer to join a market-leading machine manufacturer. With a global client base and a strong order book, this organisation is seeking a skilled Engineer to help drive their continued success. If you're looking to take your engineering career to the next level, apply now and join this dynamic team! C# Software Developer £45-55k + Pension, Health Insurance, DIS, 25 Days Holiday, BUPA Manchester Ref: 25246 C# Software Developer - The Role: Design, develop and maintain applications using C# and .NET for real-time machinery control systems Collaborate with product managers, engineers and developers to deliver high-quality software solutions Write clean, efficient and well-structured code following industry best practices Conduct code reviews and provide constructive technical feedback to maintain development standards Troubleshoot, debug and optimise existing software applications Implement and maintain unit tests to ensure software reliability and performance Contribute to continuous improvement by researching and suggesting new technologies and solutions Support retrofit projects for existing machinery and control systems Carry out diagnostics, fault finding and software support on customer machines worldwide Travel internationally to customer sites to support installations, troubleshooting and upgrades C# Software Developer - The Person: Proven experience developing software using C# Strong knowledge of .NET Core and/or .NET Framework Experience developing desktop applications using WPF Familiarity with SQL databases such as MS SQL Server or PostgreSQL Understanding of software design principles and patterns (SOLID) Experience using version control systems such as Git Strong problem-solving and analytical skills Excellent communication and teamwork abilities Ability to manage multiple priorities and work independently Willingness to travel internationally to support customer sites Desirable Skills: Experience with industrial vision systems Knowledge of real-time machinery control environments such as PLCs or SCADA Willingness to learn Ladder Logic or SCL for PLC troubleshooting Familiarity with RESTful APIs Exposure to cloud platforms such as Azure or AWS Located in Manchester, this role would be commutable from Bury, Rawtenstall, Rochdale & Bolton. Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service. For further information please contact Sharon Hill. AE1
Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 months Initial (Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
12/03/2026
Contractor
Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 months Initial (Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
12/03/2026
Contractor
Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Key Responsibilities Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences What We're Looking For: We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you! Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere! Ready to Take the Leap? If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine! We can't wait to see how you can help us revolutionise banking for the future! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
