24 jobs found

Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills. Website, CMS Support, Testing, Client support. We're delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Website Support Analyst to join the team. What skills you'll be needing 1-2 years of providing technical support for websites and applications. Experience using ticketing systems (e.g. Zendesk, Jira or similar). Experience working with Shopify, WordPress, or other CMS platforms. Basic understanding of website structure (pages, navigation, content management). Familiarity with common web terminology (DNS, hosting, domains, SSL). Experience supporting clients in a service-based environment. Strong organisational and administrative skills. Excellent written and verbal communication skills. Ability to prioritise and manage multiple tasks simultaneously. Confident using online systems, dashboards, and web-based tools. What you'll be doing The Website Support Analyst role is primarily to ensure the smooth day-to-day running of client support operations and assist with routine platform maintenance tasks. You will be the first point of contact for client web support queries, focusing on ticket triage, basic troubleshooting, coordination of technical escalations, and administrative assistance for the wider support and development teams. You'll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. Other duties will include (following training) co-ordinating plugin and theme updates, supporting SSL, DNS and hosting related requests and performing routine website checks and health monitoring tasks. There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting. What you'll get in return for your talents There's a competitive salary (up to £30K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment. What's next If this role sounds like it could be your next career move, please send in your CV ASAP.

If you're a hands-on IT Support Analyst or 2nd Line Technician with solid Microsoft 365 admin experience and you want more ownership, this role gives you exactly that. You'll be the day-to-day IT go-to for a busy on-site workforce, supporting colleagues across office and operational teams. You will not be doing this alone, though. You'll have support from an experienced Business Systems team, plus an external MSP for escalations. Day-to-day, you'll be the person keeping things moving, solving problems, and making sure people can get on with their work. This role suits someone with around 3 to 4 years' IT support experience who is confident working independently, enjoys helping people, and wants to keep building their Microsoft 365, Entra ID and Intune exposure. What you'll need (the essentials) You do not need to already hold the title IT Infrastructure Technician . If you have been an IT Support Analyst, Service Desk Engineer, IT Support Engineer or 2nd Line Technician , and you can run with tickets and admin tasks without hand-holding, you should feel confident applying. Key requirements: Around 3 to 4 years' experience in IT support, helpdesk or service desk roles. Strong working knowledge of Microsoft 365 Admin Centre. Exposure to Entra ID (identity/access, users, groups). Commercial exposure to Intune. Working knowledge of on-prem Active Directory (users/devices, day-to-day admin). Experience setting up, re-imaging and enrolling laptops and devices. Confident troubleshooting across hardware, software, printers and peripherals. Comfortable prioritising tickets and owning issues through to resolution. Clear communication and a genuinely helpful, proactive approach. Good English verbal and written communication skills. The right to work in the UK without sponsorship. What you'll be doing As the IT Infrastructure Technician , you'll provide practical, day-to-day IT support and keep users productive. Typical responsibilities include: Managing starters and leavers across Microsoft 365 and Active Directory. Installing, configuring and re-imaging laptops and devices. Enrolling new hardware and preparing devices for reuse. Handling support requests face-to-face, remotely and via ticketing system. Prioritising and progressing tickets, keeping colleagues updated. Maintaining accurate IT asset records. Coordinating IT equipment orders and liaising with suppliers. Supporting software licensing and basic contract administration. Assisting with upgrades and improvement work across the year. Creating and maintaining documentation and knowledge articles. Escalating to the MSP when needed, and seeing issues through to completion. Why this role is worth a look Real ownership . You are the day-to-day IT point of contact, not one of many on a large helpdesk. Varied work . Users, devices, troubleshooting, onboarding, kit, suppliers, improvements. Support around you . Business Systems team and an MSP for escalation. Visible impact . Your work helps teams get their jobs done every day. Training support . Study support and development for role-relevant learning. Central Bristol . Easy commute and a stable, established employer. This is a great step up for someone who wants broader exposure and responsibility, without needing a "big corporate" IT structure around them. Salary & benefits £30,000 salary. Up to 5% annual bonus (linked to personal objectives). 25 days holiday + bank holidays (includes Christmas closure days). Option to buy or sell up to 5 days annual leave. 1 day per week WFH after probation. Flexible hours (core hours 09:30-15:00). Early finish Fridays (14:00) if hours are made up during the week. Up to 5% employer pension contribution + NI rebate. Study support. Cycle to Work scheme. Cash plan, free online GP service, and wellbeing app discounts. Employee Assistance Programme (counselling + legal advice). Casual dress code and company social events. Apply If you want an IT Infrastructure Technician role where you can take ownership, support people directly, and keep building your Microsoft 365, Entra ID and Intune experience, apply now or contact us for a confidential conversation.

1st Line Technical Support Analyst - MSP Join a fast-paced MSP Service Desk as the first point of contact for customer IT issues. You'll deliver exceptional service, resolve common technical problems, and keep users supported and informed throughout. What You'll Do Troubleshoot Windows, Microsoft 365, basic networking, and hardware issues Handle account setups, password resets, and software installs Own tickets from start to finish Use PSA/RMM tools to log, update, and action tasks Escalate when needed with clear notes Contribute to documentation and continuous improvement What You'll Bring Confident communicator with great customer-service skills Strong problem-solving ability Experience supporting Windows 10/11, Microsoft 365 & AD Basic networking knowledge (DNS, DHCP, VPN) Desire to learn and progress in a busy MSP environment Extras Clear career progression (1st 2nd 3rd Line Specialist/Projects/Automation/Team Leader) Training & certifications Competitive Salary, overtime / TOIL, Pension 25 days + Birthday Leave Occasional site visits in exceptional cases Apply now to join a collaborative team and grow your technical career. Braundton Consulting is a recruitment agency recruiting on behalf of a client ( on this occasion applications will be managed directly by the client).

1 year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training

Are you looking to work within a growing organisation and expand your Service Support skills? The Service Support Analyst will be part of the UK workstation team who work within the wider Group IT department (400 people) to provide support to all UK users and services requests for workstation hardware/software/accessories. The new Service Analyst will need to be equally comfortable, confident, and professional whether on the end of a phone or 'hands-on' at a desk, they will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business. They will need to be able to manage and prioritise their own workload whilst ensuring they work well within an already well-established team. Sopra Steria is primarily a Windows laptop house but there is an increasing use of Apple MacBook's. What you'll be doing: Build workstations (laptop/desktop) and troubleshooting any issues associated with the build Carry out request activities such as software installation, assignment of accessories, installation of additional workstation memory etc. Take control of 1st/2nd line workstation support incidents, this may be local hardware support or remote applications support, updating assigned incident records with all progress that occurs, including any actions to correct problems Liaise with 3rd line IT teams (including external 3rd party) for additional support of servers, network equipment, voice and video hardware and mobile devices Identify any areas of difficulty, or areas for improvement, and make recommendations for improvements Maintain security and policy compliance while performing technical tasks Act as stock assistant for workstation accessories held in the Bristol office, reporting to the Stock manager on stock levels/reorder requirements What you'll bring: Demonstrable experience of working as a Service Analyst on small to medium service management environments Good working knowledge and experience of associated service management tools, techniques and methods, ideally ServiceNow Good experience working independently and working within a remote team in an IT Environment Good Windows 10/11 operating system support skills Good experience with Microsoft Office applications particularly the O365 suite Good experience with Workstation hardware support (laptop/desktop) Knowledge of ITIL service management processes and practice. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Bristol - Office 2 days a week Security Clearance Level: BPSS Internal Recruiter: Jen Whiteside Salary: £24,000 - £28,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Key Responsbilities: Lead and support BI support analysts deliver an exceptional quality of service. Ensure that the customer experience is at the heart of decisions, direction and leadership. Ensure successful onboarding of new team members. Coach, motivate, and mentor employees, conducting performances reviews, one-to-ones and ensuring quarterly objectives are set and delivered on. Conduct transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created where required. Assist with identifying training and developmental needs of the team through individual performance management. Act as an escalation point for your team, internal and external customers, for issues that are brought to your attention. Responsible for overseeing planning of work and the management of Incidents, driving the standards of customer service to the highest levels within the department. Ensure customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service. Assist Management in ensuring customer impact and opportunities for errors are minimised. Pro-actively monitor Cases and Incidents being progressed, identifying customer specific or on-going issues including increased activity and fault patterns. Work on potential mitigating plans with line manager. Work to and achieve department Service Level Targets including resolution and initial response times are achieved. Monitor and respond to the overall performance of the department and make recommendations for improvements to support a more efficient working practice and continuously deliver a high level of support to customers. Support the CSAT/NPS programme, working to implement required changes for ongoing improvement. Represent Zellis on internal and customer meetings (via audio or face to face when required). Deputise for your peers and Senior Manager, where applicable. Skills and Experience Required: Contribute towards team goals & objectives. Own the customer experience. Active part of the net promoter system - promoting positive customer feedback. Maintain accurate information within our systems. Always adhere to the quality standards. Target & results orientated. Strong organisational & time management skills. Interpersonal &leadership skills, including conflict resolution, customer service and ability to motivate self & others. Strong analytical skills, being able to define problems, collect data and draw conclusions. Ability to take ownership of any problem & see through to resolution. Clear and confident communicator. Initiative with the ability to work independently. Exceptional attention to detail. Able to react under pressure. Approachable member of the team Able to work within parameters set by the business. Able to work on own initiative as well as part of a team. Ability to prioritise tasks & workload and multi task where needed. Confidence in leading internal huddles / team meetings & external client meetings, documenting outputs. Working in, supporting or managing Business Intelligence function. Good level of knowledge of PowerBI, JasperSoft, Business Objects & Cognos. Knowledge of statistics applied to a service desk. Principles of supervision, training & performance evaluation. Project planning.Customer service/complaint management Experience of several Zellis products and services. ITIL Certified (Foundation) / CIPP. About Us: With over 50 years' experience and almost 2,000 employees we serve over 5 million of our customers' employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. We're trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.

About Us We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people. About the Role We're looking for hands-on Data Support Engineers with an understanding of data technologies and service ecosystem to help to deliver, manage and evolve data pipelines and systems on some of the most exciting digital programmes around, with clients in a range of industries. You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career. You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers. You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology. Responsibilities include: Working with our service delivery teams to help support data infrastructure Helping to complete backlog items to evolve client's data infrastructure Researching and identify solutions to cloud infrastructure issues Analysing and organising raw data Building data systems and pipelines Conducting data analysis and report on results Preparing data for prescriptive and predictive modelling Combining raw information from different sources Exploring ways to enhance data quality and reliability Identifying opportunities for data acquisition Developing analytical tools and programs Collaborating with data scientists and architects on several projects Asking customers targeted questions to quickly understand the root of the problem Tracking data related issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Providing prompt and accurate feedback to customers Referring to internal database or external resources to provide accurate tech solutions Ensuring all issues are properly logged Prioritising and manage several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Documenting technical knowledge in the form of notes and manuals Maintaining strong relationships with clients About You You will be familiar with using various methods to transform raw data into useful data systems. To succeed in this data engineering position, you should have strong analytical skills and the ability to combine data from different sources. Data engineer skills also include familiarity with several programming languages and knowledge of learning machine methods. If you are detail-oriented, with excellent organizational skills and experience in this field, we'd like to hear from you. An understanding of Microsoft, AWS or GCP technologies and Python or Java is a plus. If you are naturally a helper, enjoy assisting people with data related issues and are able to explain technical details simply, we'd like to meet you. The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Requirements for the role To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform Technical expertise with data models, data mining, and segmentation techniques Knowledge of programming languages (e.g. Java and Python) Hands-on experience with SQL database design Great numerical and analytical skills Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal

Service Desk Analyst 2nd line support engineer 2nd line service desk What you'll be doing; As a service desk analyst your main duty will be to handle 2nd line tickets as part of the internal service desk team. As well as this you may have to deal with occasional 1st line tickets as well as general administration activities. There is opportunity for this role to progress into an infrastructure engineer position and even management further down the line. Who you'll be working for; This company are a financial services organisation who insurance services. They operate Nationwide through various offices, and you will be supporting 500+ users in your role. What we are looking for; We are looking for a 2nd line proficient service desk engineer. You could be a solid 2nd liner with 3+ years of experience or perhaps a budding and enthusiastic 1st liner looking to step into your next role. Experience; 3+ years experience in a service desk role MS Office 365 experience Microsoft desktop operating systems experience TCP/IP networking skills (LAN, WAN, Wi-Fi) - (not essential, but would be good to have) Knowledge of Active Directory - (not essential but would be good to have) In return you will receive; This is a permanent position of employment with plenty of opportunity for progression & Training. - Salary £30k (flexible for the right candidate) - Pension 5% employee / 3% employer - Hybrid Remote working - Training / progression budget What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

New role** IT Desktop Support Analyst - 1st Line - £18,000 - £20,000 - North Bristol I am currently seeking an IT Analyst to work on a growing Support Desk for a expanding organisation. The successful candidate will provide 1st and 2nd Line support, both phone based and face to face, to a network of internal customers. You will ensure that all problems are either solved or escalated to the 2nd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels. You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd Line support. Experience of supporting some or all of the following technologies is required: - Windows O/S - Active Directory - Basic Exchange queries - Building and fixing laptops and desktop PCs - LAN/WAN - Printer and scanner fixes - 1st Line IT Support - Application support Excellent communication skills and organisational skills are essential prerequisites of this role. This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for technical progression for those who shine in the IT department. It is an ideal opportunity for an IT Analyst with 1st Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy environment. This is an urgent vacancy, so please apply immediately to avoid disappointment! Key words: 1st line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Microsoft

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency