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ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role Summary The EMEA Applications team is a small but rapidly growing IT team responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia. This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e Commerce platform, and integration technologies including Electronic Data Interchange (EDI) and Java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service platforms and how they connect. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers, the Production Support Manager, and third party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities Line management duties including recruitment, goal setting, and performance management Task coordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to coordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs Ensure compliance with global IT policies, standards, and processes Work with Team Leads to ensure all relevant technical documentation is up to date and managed effectively Required Qualifications/Experience Minimum 5 years' experience managing applications and/or integrations teams Line management responsibilities including recruitment, performance management, and talent development Comprehensive knowledge of all aspects of Waterfall, Agile, and Hybrid SDLC processes Vendor management, including Statements of Work, budgeting, invoicing, etc. Experience of IT application support processes (ITIL) Experience with Salesforce essential; Service Now and JIRA or equivalent desirable Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in a global setting dealing with multi discipline teams in multiple time zones Preferred Qualifications Functional knowledge of Order to Cash (O2C) processing including e Commerce Experience with Java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required Up to 10% Experience and Education Requirements Typically requires a Bachelor's degree with 8 12 years of industry experience Requires a degree in a technical discipline 2 5 years of previous management or lead experience Flex Workplace Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

IT Manager, Commercial ApplicationsEdinburgh, ScotlandFind out how well you match with this jobJob IDJR120025 The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. You must have the Right to Work in the UK. Sponsorship is not available for this role Role Summary: The EMEA Applications team are a small but rapidly growing IT ream responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia.This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third-party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting. Essential Duties and Responsibilities: Line management duties including recruitment, goal setting, and performance management Task co-ordination supporting the Technical Delivery teams and 3rd party development partners Liaise with managers/leads of global shared teams to co-ordinate project deliverables Work alongside the Production Support Manager to support incident and request resolution SLAs Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles Provide Test Leads with defect management support for incidents, enhancements, and project test cycles. Work alongside the Production Support Manager on production releases Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively Work with global technical architecture teams to represent EMEA business and regional IT needs. Ensure compliance with global IT policies, standards, and processes. Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively. Required Qualifications/Experience: Minimum 5 years' experience managing applications and or integrations teams Line management responsibilities including recruitment, performance management and talent development Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes Vendor Management, incl Statements of Work, Budgeting, Invoicing etc Experience of IT application support processes (ITIL) Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable. Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding and fast paced environment Worked in global setting dealing with multi-discipline teams in multiple time zones Preferred Qualifications: Functional knowledge of Order to Cash (O2C) processing including e-Commerce Experience of java based microservices beneficial Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial Travel Required: Up to 10% Experience and Education Requirements: Typically requires a Bachelor's degree with 8-12 years of industry experience Requires a degree in a technical discipline 2-5 years of previous management or lead experience Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

Datavant is hiring an experienced Oracle HCM Technical Consultant to remediate and optimize our Oracle HCM implementation. You will design, develop, and maintain integrations, reports, and extensions across Fusion HCM modules, with a focus on automation, performance, and user experience. You will engage in ITGC/SOX compliance support, contribute to Agile/Scrum delivery, and drive technical solutions that empower HR analytics and analytics-driven decision making.

Business Analyst - Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Consultant), you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working. Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. Elicit, analyse, validate and prioritise business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. Define epics, features, user stories, acceptance criteria and non-functional requirements; maintain traceability and facilitate prioritisation. Use business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences. Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements. Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages is highly desirable. If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills Contribute to improving ways of working and driving continuous improvements within your teams. Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. Support Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £45,000 - £52,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

Business Analyst - Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Consultant), you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working. Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. Elicit, analyse, validate and prioritise business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. Define epics, features, user stories, acceptance criteria and non-functional requirements; maintain traceability and facilitate prioritisation. Use business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences. Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements. Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages is highly desirable. If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills Contribute to improving ways of working and driving continuous improvements within your teams. Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. Support Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £45,000 - £52,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

About UBDS UBDS Group empowers organizations to achieve remarkable digital transformations through innovative technology solutions. We work with clients across the public and private sector to design and build products, platforms and services that genuinely make a difference to users. We're looking for a Senior Data Engineer who combines deep technical capability with a strong consulting mindset. Someone who enjoys ambiguity, cares about users, and can turn messy business problems into robust, production-grade data solutions. The Role As a Senior Data Engineer at UBDS, you'll work closely with clients, designers, analysts and engineers to shape and deliver modern data solutions end to end. You'll be trusted to lead technical thinking, make pragmatic design decisions, and support teams in delivering high quality outcomes that stand up in the real world. This is a hands on role with influence: you'll be building, guiding others, and helping clients understand what good looks like. What You'll Do Turn ambiguous business problems into clear data, analytical and technical solutions. Design, build and operate production grade data pipelines, models and products using SQL, Python and modern data engineering frameworks. Architect and work across data warehouses, lakehouse and event driven patterns, including strong semantic models for analytics and visualisation. Deliver solutions on cloud data and AI platforms (AWS/Azure), applying solid software engineering, testing and CI/CD practices. Embed analytics, experimentation, AI/ML integration, governance, security and data quality best practices by default. Create clear data visualisations, narratives and consultant grade materials that help clients understand and act on insight. Work closely with users and stakeholders in Agile, client driven environments, learning from live services and real world feedback. Apply strong critical thinking, attention to detail and relevant industry and government standards to deliver solutions that are easy to hand over, maintain and evolve. What We're Looking For Core Data & Technical Skills Ability to translate ambiguous business problems into clear data, analytical and technical requirements. Strong SQL and Python skills for data modelling, transformation, automation and analysis. Experience designing data models and architectures across data warehouses, lakehouse and event driven patterns, or strong semantic modelling in Power BI or other visualisation tools. Hands on experience with modern data engineering frameworks such as Spark / PySpark, Pandas and orchestration tools. Experience working with cloud data and AI platforms on AWS or Azure (e.g. Databricks, Redshift, Bedrock, Microsoft Fabric). Solid software engineering fundamentals, including Git, testing and QA, CI/CD pipelines and modular, maintainable design. Strong analytics and statistical reasoning, including metric design, experimentation and interpretation of results. Practical AI/ML literacy, including integrating model APIs, evaluation approaches and prompt orchestration. Experience applying data governance, security and quality best practices, such as access control, data catalogues, lineage and GDPR awareness. Ability to communicate insight through data visualisation and storytelling using tools like Power BI, Tableau or Python based charts. Consulting & Delivery Mindset A user centred approach: curiosity about who will use the solution, why it matters, and the impact it will have. Confidence communicating clearly and working effectively in ambiguous, client driven environments. Ability to produce high quality, consultant grade slides and written materials. Strong critical thinking, with a clear and logical approach to defining and delivering data solutions. Proven experience delivering production grade solutions to real users, supporting live services and learning from real world feedback. High attention to detail, including readable code, consistent naming conventions and clear technical and user documentation. A product driven mindset, with experience delivering features and outcomes iteratively in Agile teams. Familiarity with relevant industry and government standards, and a habit of seeking out appropriate standards at the start of delivery rather than reinventing solutions. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more. Private medical cover for you and your spouse/partner, offered via Vitality. Discretionary bonus based on a blend of personal and company performance. Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays. Electric Vehicle leasing with salary sacrifice. Contributed Pension Scheme. Death in service cover. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Are you an experienced consultant with a background in risk analysis, corporate intelligence or consulting, looking to transition into the world of cybersecurity? We are looking for individuals with strong analytical skills, an investigative mindset, and problem-solving capabilities to join our team and help our clients respond and recover to cyber threats. Who We Are S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We've been able to do this because of our outstanding people. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing and learning every day. The role As our practice continues to expand globally, we are looking for experienced consultants with a corporate intelligence, Risk Analysis or Consulting background to join us in a pivotal career transition into cybersecurity. Your role responsibilities may include: Responding to a range of cyber-attacks by helping clients contain the incident and restore affected systems. Presenting information to internal and external stakeholders, both verbally and written. Project management: from that first call to the incident's conclusion, you will be responsible for ensuring the response is managed effectively and efficiently, delivering for all stakeholders while on schedule and within budget. Typical workstreams include: Working with clients to ensure that incidents are contained. Overseeing a team of forensic analysts investigating the incident. Advising strategies for responding to cyber threat actors. Providing crisis management expertise to help clients navigate the incident. Relationship management: you will be responsible for building and developing relationships with the various stakeholders involved in a cyber incident, from the victims themselves to lawyers and insurance professionals. We nurture a culture of equality, diversity and inclusion, and we are dedicated to developing a workforce that displays a variety of talents, experiences, and perspectives. What we are looking for Creative problem solvers with excellent analytical skills and a keen eye for detail. 3-6 years of experience in risk analysis, corporate intelligence, or consulting. Strong and effective communicators who can articulate findings clearly in both written and spoken forms. Experience in a client-facing role, and an enjoyment for solving problems with clients and presenting information. Interest in crisis management and passion for cybersecurity. While specific technical skills are beneficial, they're not mandatory. We're focused on your ability to transfer and adapt your analytical and consulting experience to this new domain. The successful candidate must have permission to work in the UK by the start of their employment. We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days); Hybrid working and flexible working hours; Matching pension contribution up to 7% and financial education; Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Private dental and medical insurance (taxable benefit) for you and your family; Virtual GP for you and your family members that live in the same household; Various gym discounts for you and your partner; The role will be based in our London office. However, we have flexible working arrangements available. Interested in building your career at S-RM? Get future opportunities sent straight to your email.

Career Opportunities: Business Analyst (3563) Job Description Business Analyst - MetricStream Global Solutions Team Location: London The Business Analyst serves as the bridge between client stakeholders and the MetricStream implementation team, ensuring that customer requirements are accurately captured, translated into functional configurations, and delivered successfully within the GRC (Governance, Risk & Compliance) platform. Key Responsibilities Client Engagement & Requirements Conduct discovery workshops and stakeholder interviews to gather business and functional requirements Document current-state processes and map them to MetricStream's capabilities (controls, risks, audits, issues, certifications, etc.) Develop Functional Specifications, Best Practices, Lessons Learnt and process flow diagrams Identify gaps between client needs and out-of-the-box MetricStream functionality and propose solutions Implementation & Configuration Support Work closely with technical consultants to translate requirements into platform configurations Support data migration activities including legacy data mapping, template preparation, and validation Assist in creating and reviewing test cases for UAT (User Acceptance Testing) Facilitate UAT sessions and track defect resolution through to closure Project Delivery Collaborate with Project Managers to track milestones, risks, and deliverables Maintain project documentation including meeting notes, action items, and status reports Support change management activities including training material development and end-user walkthroughs Stakeholder Management Act as the primary point of contact for functional queries during implementation Manage client expectations and escalate issues appropriately Build trusted relationships with client business and IT teams Skills and Experience Required Qualifications Bachelor's degree in Business, Information Systems, Finance, or a related field 8-10 years of experience in business analysis, consulting, or GRC-related implementations Familiarity with GRC concepts such as SOX compliance, internal controls, risk management, audit management, or regulatory compliance Strong skills in requirements documentation, process mapping, and functional writing Proficiency with tools like JIRA, Confluence, MS Office (Excel, Visio, PowerPoint) Preferred Qualifications Hands-on experience with MetricStream or similar GRC platforms (e.g., ServiceNow GRC, Archer, SAP GRC) Exposure to enterprise clients in industries like banking, financial services, healthcare, or technology Understanding of Agile and waterfall project delivery methodologies Certifications such as CBAP, PMI-PBA, or any GRC-related certification (e.g., CISA, CRISC) are a plus Strong analytical and problem-solving mindset Excellent written and verbal communication skills Ability to manage multiple workstreams across concurrent projects Collaborative team player who can also work independently Attention to detail with a client-first attitude MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.

Position: Microsoft Data Analyst (IT Consultant) Vacancies: 2 Job type: Permanent Work Hours: Monday - Friday Full-Time (37.5 hours per week) Salary: £32,155-£42,598 /Per Year Job Ad Posting Date: 10/09/2025 Job Ad Closing Date: 10/10/2025 Job Ad Reference: PCSMDA0925 Job Work Location: Swindon (SN2) Skills Required Microsoft SQL Server Oracle 10g/11g Operational knowledge of Unix / Linux for file transfers (FTP/SFTP) Working knowledge of Microsoft Azure Cloud SQL Loader Hands on skills on Microsoft Excel VLOOKUPs/Data Graphs Microsoft SSIS / ETL Packages JIRA / Confluence/Bugzilla Microsoft Visio Microsoft Office (Excel,PowerPoint,Word,Visio,Outlook) Responsibilities Comparing reports data from legacy systems to newly migrating systems Experience in design, development, implementation, and ongoing support of existing reports and changes to the Microsoft reports Experience in creating business Intelligence reports in Power BI and Excel dash board reports Experience with Business Intelligence reports and their data calculations Expert in using Microsoft Excel with VLOOKUps and compare the reports data Expert in creating datasets from databases systems with SQL Server & Oracle databases Participating in change control meetings Liasoning with other customer business departments like Sales teams and HR teams Gathering and analysing customer new reports requirements Reviewing customer and functional / technical specifications Meeting the clients for technical discussions Ability to work under pressure Data analysis using Microsoft Excel working knowledge of Agile environment Working knowledge of Microsoft Project Working experience with Data visualizations tools like QlickView,Tableu, Good interpersonal and organisational skills Good client facing skills If you are interested, please apply on or before 10/10/2025

Our consultants combine creative problem solving, innovative technologies and proven implementation skills to deliver solutions that can give our clients' business a competitive edge. We provides IT consultancy, bespoke application development, project management and technical resourcing services to clients across diverse markets. If you are interested working with us, below are the current openings we have, so please apply by sending your cv at by mentioning the job title in the subject of the email. Join the team IoT - Software Developer Industry Experience: 2 Years + Desired Skills: Apache Kafka, Spark Streaming and EMS messaging suite Hbase, Cassandra, Core Spark Geneos, Kibana with Logstash and beats MongoDB, Apache CouchDB and Elasticsearch nosql data stores alongside Oracle RAC and Microsoft SQL Server Cluster Python, Perl, Angular2, Flask, Shell Having some knowledge of Java framework is beneficial Not essential to have knowledge of all the above listed tools and technologies, but the more the better Desired Experience: Experience in working with workflow management abstractions like Luigi, AirFlow and Azkaban Experience in building near real time streaming platform using Kafka, Spark Streaming, Core Spark, HBase, Cassandra and DataStax tools Experience working with multiple types of sensors, and data gateways Preferred to have working experience with Microsoft IoT tools (not mandatory) If you have similar experience i.e. you have experience in above areas but using different toolsets, that is fine as well Qualifications: Bachelor Degree (preferred in any Science subject) or Bachelor degree in Computer Science or Computer Applications (BCA) or A Levels with Maths & Computing subjects with some Certificate or Diploma in any Programming Languages. Duties: To develop the IoT integrations as per project delivery requirements Developing live and batch data streaming services for IoT devices To work with Business Analysts, Technical Architects & Solution Designers to understand the detail of the designed solutions and develop the requirements using different programming languages and tools To liaise with Project Manager and PMO team and follow the task timelines and report progress and delays Highlight any risk and issues to development completion timelines to PMO team To work with co-team members and developers and support System Integration Testing Unit Testing the Code fixing the defects identified during SIT and UAT and other testing phases DevOps - Programmer Industry Experience: 2 Year+ Desired Skills: Desired Experience: Qualifications: Bachelor Degree (preferred in Computer science or Networking) or A Levels with Computing with some Certificate or Diploma in Programming Languages or IT Toolsets listed above. Duties: To develop the required platform environments as per project delivery requirements Help designing the code merging working environment, and CI / CD structures for deployments of projects To work with peer programmers, software developers & Solution Designers to understand the detail of the project requirement and proposed solutions and accordingly develop the integration, environment, and continuous deployment framework using different programming languages and tools e.g., Jenkins etc To liaise with Project Manager and PMO team and follow the task and timelines and report progress and delays Highlight any risk and issues to deployment completion timelines to PMO team To work with co-team members and developers and support Testing phases, as multiple test runs may be needed to execute in parallel, so support that Big Data - Software Developer Industry Experience: 2 Years + Desired Skills: Big Data - Hadoop, MapReduce, HDFS, Hive, Java (jdk1.6), Hadoop distributions of Horton Works or Cloudera or better to have latest merged frameworks experience MapR, Pig, Hive, Python, Sqoop, Spark, Mesos, luigi, Azkaban, Yarn Kafka, Oozie, Zookeeper, Gangilia AWS Suite - EC2, EMR, Redshift and similar tools ETL Tools - Business Objects Data Integrator r2/r3.2, Data Quality, Data Insight, Data Federator, Universe Data Cleanse (UDC) Databases - Oracle 9i/10g, SQL Server 2005/2008 (SSIS,SSAS, SSRS) No SQL Databases including Open Source DBs. Mongo DB or Graph QL etc. Not essential to know all the above listed tools and technologies, but preference to know most or equivalent / similar tools Desired Experience: Working experience building, designing, configuring medium to large scale Hadoop environments Excellent understanding / knowledge of Hadoop architecture and various components such as HDFS, Big Data eco system Job Tracker, Task Tracker, Name Node, Data Node and Map Reduce programming paradigm Hands on experience in installing, configuring, and using Hadoop ecosystem components like Hadoop Map Reduce, HDFS, HBase, Oozie, Hive, Sqoop, Spark, Kafka, Zookeeper, Yarn Experienced in monitoring Hadoop cluster environment using Ganglia Experienced on working with Big Data, Spark, Scala and Hadoop File System (HDFS) Experienced on working with different Big Data variants like on Cloud (AWS, Azure), or on premises (Native, Cloudera and Hortonworks) Strong knowledge of Hadoop and Hive and Hive's analytical functions If you have similar experience i.e. you have experience in above areas but using different toolsets, that's fine as well Qualifications: Bachelor Degree (preferred in any Science) or Bachelor degree in Computer Science or Computer Applications (BCA) or A Levels with Computing with some Certificate or Diploma courses in Programming Languages or Databases designing or relevant to above required skills) Duties: To develop on Big Data technologies as per project delivery requirements Developing data ingestions and data structuring for optimised storage and bulk processing of data Importing and exporting data into HDFS and Hive using Sqoop and other similar tools and utilities e.g., Microsoft Azure Data Factory etc Load and transform large sets of structured, semi structured and unstructured data sets To work with Business Analysts, Technical Architects & Solution Designers to understand the detail of the designed solutions and develop the requirements using different programming languages and tools To liaise with Project Manager and PMO team and follow the task timelines and report progress and delays Highlight any risk and issues to development completion timelines to PMO team To work with co-team members and developers and support System Integration Testing Unit Testing the Code fixing the defects identified during SIT and UAT and other testing phases Data - Programmer Industry Experience: 2 Year+ Desired Skills: Modelling Tools - Erwin, Power Designer, MS Visio Scripting Languages - PL/SQL, T-SQL, R, Power Query, DAX, MDX Business Objects (OLAP): Business Object, BO Supervisor, Designer, Reporter and Web Intelligence MapReduce, Pig & Python ETL Tools - BODS, Informatica SQL Analyzer - SQL, PL-SQL Database Technologies - Oracle, DB2, Netezza, SQL Server, HDFS, HBase, Hive, Impala Algorithms Development / Problem Solving and Data Flow Resolutions using Programming languages like Python database scripting languages Desired Experience: Experience in data Processing with also experience in designing and implementing Data Mart applications, mainly transformation processes using ETL tools Experience of working on medium to large size data warehousing development or data reporting and MI life cycle projects Experience of working on data migration projects, or been involved in supporting data side of the migration's life cycles Some experience with ETL methodology for designing and developing extraction, transformation and load processes in dynamic, high-volume data environments Experience of modelling of Databases for data warehouse implementing Star Schema and Snow Flake Schema Experience in code specifications and OLAP Analysis and Design Experience of using Business Object and creation of Universes, creation of reports and Info views Knowledge and experience of SSIS / SSRS / SSAS Experience of solving technical problems related to data Experience with data profiling and data classification exercise Experience in Data cleanse approach and tools, automation of the manual data cleanse logics Experience of analysing data sets to determine optimal way to aggregate and report on it Qualifications: Bachelor Degree (preferred in Computer Science or Mathematics or Statistics) or A Levels with Mathematics with a Certificate or Diploma in Structures Programming Languages or Relational or Non-SQL Databases. Duties: Work on data centric projects, like Data Migrations or Data Cleanse Projects To automate the data cleanse routines or to automate the data generation as required for projects during data migrations, or testing and performance testing scenarios . click apply for full job details

Our consultants combine creative problem solving, innovative technologies and proven implementation skills to deliver solutions that can give our clients' business a competitive edge. We provides IT consultancy, bespoke application development, project management and technical resourcing services to clients across diverse markets. If you are interested working with us, below are the current openings we have, so please apply by sending your cv at by mentioning the job title in the subject of the email. Join the team IoT - Software Developer Industry Experience: 2 Years + Desired Skills: Apache Kafka, Spark Streaming and EMS messaging suite Hbase, Cassandra, Core Spark Geneos, Kibana with Logstash and beats MongoDB, Apache CouchDB and Elasticsearch nosql data stores alongside Oracle RAC and Microsoft SQL Server Cluster Python, Perl, Angular2, Flask, Shell Having some knowledge of Java framework is beneficial Not essential to have knowledge of all the above listed tools and technologies, but the more the better Desired Experience: Experience in working with workflow management abstractions like Luigi, AirFlow and Azkaban Experience in building near real time streaming platform using Kafka, Spark Streaming, Core Spark, HBase, Cassandra and DataStax tools Experience working with multiple types of sensors, and data gateways Preferred to have working experience with Microsoft IoT tools (not mandatory) If you have similar experience i.e. you have experience in above areas but using different toolsets, that is fine as well Qualifications: Bachelor Degree (preferred in any Science subject) or Bachelor degree in Computer Science or Computer Applications (BCA) or A Levels with Maths & Computing subjects with some Certificate or Diploma in any Programming Languages. Duties: To develop the IoT integrations as per project delivery requirements Developing live and batch data streaming services for IoT devices To work with Business Analysts, Technical Architects & Solution Designers to understand the detail of the designed solutions and develop the requirements using different programming languages and tools To liaise with Project Manager and PMO team and follow the task timelines and report progress and delays Highlight any risk and issues to development completion timelines to PMO team To work with co-team members and developers and support System Integration Testing Unit Testing the Code fixing the defects identified during SIT and UAT and other testing phases DevOps - Programmer Industry Experience: 2 Year+ Desired Skills: Desired Experience: Qualifications: Bachelor Degree (preferred in Computer science or Networking) or A Levels with Computing with some Certificate or Diploma in Programming Languages or IT Toolsets listed above. Duties: To develop the required platform environments as per project delivery requirements Help designing the code merging working environment, and CI / CD structures for deployments of projects To work with peer programmers, software developers & Solution Designers to understand the detail of the project requirement and proposed solutions and accordingly develop the integration, environment, and continuous deployment framework using different programming languages and tools e.g., Jenkins etc To liaise with Project Manager and PMO team and follow the task and timelines and report progress and delays Highlight any risk and issues to deployment completion timelines to PMO team To work with co-team members and developers and support Testing phases, as multiple test runs may be needed to execute in parallel, so support that Big Data - Software Developer Industry Experience: 2 Years + Desired Skills: Big Data - Hadoop, MapReduce, HDFS, Hive, Java (jdk1.6), Hadoop distributions of Horton Works or Cloudera or better to have latest merged frameworks experience MapR, Pig, Hive, Python, Sqoop, Spark, Mesos, luigi, Azkaban, Yarn Kafka, Oozie, Zookeeper, Gangilia AWS Suite - EC2, EMR, Redshift and similar tools ETL Tools - Business Objects Data Integrator r2/r3.2, Data Quality, Data Insight, Data Federator, Universe Data Cleanse (UDC) Databases - Oracle 9i/10g, SQL Server 2005/2008 (SSIS,SSAS, SSRS) No SQL Databases including Open Source DBs. Mongo DB or Graph QL etc. Not essential to know all the above listed tools and technologies, but preference to know most or equivalent / similar tools Desired Experience: Working experience building, designing, configuring medium to large scale Hadoop environments Excellent understanding / knowledge of Hadoop architecture and various components such as HDFS, Big Data eco system Job Tracker, Task Tracker, Name Node, Data Node and Map Reduce programming paradigm Hands on experience in installing, configuring, and using Hadoop ecosystem components like Hadoop Map Reduce, HDFS, HBase, Oozie, Hive, Sqoop, Spark, Kafka, Zookeeper, Yarn Experienced in monitoring Hadoop cluster environment using Ganglia Experienced on working with Big Data, Spark, Scala and Hadoop File System (HDFS) Experienced on working with different Big Data variants like on Cloud (AWS, Azure), or on premises (Native, Cloudera and Hortonworks) Strong knowledge of Hadoop and Hive and Hive's analytical functions If you have similar experience i.e. you have experience in above areas but using different toolsets, that's fine as well Qualifications: Bachelor Degree (preferred in any Science) or Bachelor degree in Computer Science or Computer Applications (BCA) or A Levels with Computing with some Certificate or Diploma courses in Programming Languages or Databases designing or relevant to above required skills) Duties: To develop on Big Data technologies as per project delivery requirements Developing data ingestions and data structuring for optimised storage and bulk processing of data Importing and exporting data into HDFS and Hive using Sqoop and other similar tools and utilities e.g., Microsoft Azure Data Factory etc Load and transform large sets of structured, semi structured and unstructured data sets To work with Business Analysts, Technical Architects & Solution Designers to understand the detail of the designed solutions and develop the requirements using different programming languages and tools To liaise with Project Manager and PMO team and follow the task timelines and report progress and delays Highlight any risk and issues to development completion timelines to PMO team To work with co-team members and developers and support System Integration Testing Unit Testing the Code fixing the defects identified during SIT and UAT and other testing phases Data - Programmer Industry Experience: 2 Year+ Desired Skills: Modelling Tools - Erwin, Power Designer, MS Visio Scripting Languages - PL/SQL, T-SQL, R, Power Query, DAX, MDX Business Objects (OLAP): Business Object, BO Supervisor, Designer, Reporter and Web Intelligence MapReduce, Pig & Python ETL Tools - BODS, Informatica SQL Analyzer - SQL, PL-SQL Database Technologies - Oracle, DB2, Netezza, SQL Server, HDFS, HBase, Hive, Impala Algorithms Development / Problem Solving and Data Flow Resolutions using Programming languages like Python database scripting languages Desired Experience: Experience in data Processing with also experience in designing and implementing Data Mart applications, mainly transformation processes using ETL tools Experience of working on medium to large size data warehousing development or data reporting and MI life cycle projects Experience of working on data migration projects, or been involved in supporting data side of the migration's life cycles Some experience with ETL methodology for designing and developing extraction, transformation and load processes in dynamic, high-volume data environments Experience of modelling of Databases for data warehouse implementing Star Schema and Snow Flake Schema Experience in code specifications and OLAP Analysis and Design Experience of using Business Object and creation of Universes, creation of reports and Info views Knowledge and experience of SSIS / SSRS / SSAS Experience of solving technical problems related to data Experience with data profiling and data classification exercise Experience in Data cleanse approach and tools, automation of the manual data cleanse logics Experience of analysing data sets to determine optimal way to aggregate and report on it Qualifications: Bachelor Degree (preferred in Computer Science or Mathematics or Statistics) or A Levels with Mathematics with a Certificate or Diploma in Structures Programming Languages or Relational or Non-SQL Databases. Duties: Work on data centric projects, like Data Migrations or Data Cleanse Projects To automate the data cleanse routines or to automate the data generation as required for projects during data migrations, or testing and performance testing scenarios . click apply for full job details

Overview The User Support Analyst provides day to day support within IT Service Operations, helping to keep services running smoothly and ensuring a positive end user experience. The role focuses on handling incidents and requests, supporting service performance, and contributing to continuous improvement activities. The analyst works closely with the wider Service Operations team to maintain stable services and develop their technical and support capabilities over time. Your role BAU Service Operations Support Provide day to day support for Service Desk activities, including incidents, requests, and end user queries. Work to agreed service targets (SLAs, OLAs, KPIs) by managing and progressing tickets effectively. Prioritise and manage workload to maintain ticket queues and service levels. Support the resolution of more complex issues with guidance from senior team members. Provide additional support during busy periods as required. Team Support & Collaboration Work collaboratively with other analysts and wider IT teams. Share knowledge and contribute to a positive and supportive team environment. Follow established processes and guidance from senior colleagues. Raise issues, risks, or blockers to senior team members or the Service Lead. Service Improvement & Continuous Improvement (CSI) Identify areas where services or processes can be improved. Contribute to service improvement activities and team discussions. Support efforts to reduce repeat issues and increase first contact resolution. Assist with maintaining knowledge articles and self service content. Project & Change Support Support project and change activities as required. Assist with testing, documentation, and service transition tasks. Help ensure new or updated services are ready for support in BAU. Service Performance, Reporting & Insights Monitor performance against individual and team service targets. Support the production of service reports where required. Highlight recurring issues or trends to senior team members. Service Quality, Process & Governance Ensure tickets are logged, updated, and resolved to a high standard. Follow ITIL processes (Incident, Request, Problem Management). Adhere to Service Operations standards, processes, and governance. Knowledge Management & Capability Development Create and update knowledge base articles. Use knowledge tools effectively to support issue resolution. Actively develop technical and end user support skills. Participate in training and development activities. Stakeholder & Communication Support Communicate clearly and professionally with end users and stakeholders. Provide timely updates on incidents and requests. Escalate issues appropriately when required. Specialist Services & End User Support Support a range of business applications and collaboration tools. Develop skills in Microsoft Teams, SharePoint, and Email services. Adapt to new tools and technologies as required. Accountability Deliver consistent, high quality user support. Help maintain stable and reliable IT services. Contribute to team performance and continuous improvement. About you Experience working in an IT Service Desk or User Support role. Understanding of ITIL processes (Incident, Request, Problem Management). Strong problem solving and organisational skills. Good communication and customer service skills. Ability to work effectively as part of a team. Willingness to learn and develop technical and support skills. Ability to obtain and maintain relevant security clearance (e.g. BPSS, SC) as required. Additional Requirements Must be eligible for, and able to maintain, the required level of security clearance for the role. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Wealth Dynamix is seeking a Junior Business Analyst/Junior Functional Consultant to support consulting and delivery teams in gathering and managing client requirements for projects. You will develop expertise in both business analysis and project delivery within a fast-paced environment, working with the WDX1 platform and Microsoft Dynamics products. You will attend client meetings, translate business needs into user stories, and assist in backlog management and go-live activities.

Responsibilities The Junior BA at Wealth Dynamix plays a key role in supporting the consulting and delivery teams to ensure the successful gathering, documentation, and management of business requirements for client projects. Positioned between the graduate role and the Functional Consultant position, this role focuses on developing expertise in both business analysis and project delivery within a dynamic, fast paced environment. The Junior Functional Consultant is involved in all stages of project delivery, from gathering client requirements to supporting go live, while gaining in depth knowledge of the WDX1 platform and Microsoft Dynamics products. Work alongside the consulting team to gather, document, and manage business requirements from clients. Attend and actively contribute to client meetings, acting as a representative of Wealth Dynamix. Translate business needs into user stories and acceptance criteria for development teams. Build an expert understanding of WDX1 and Microsoft Dynamics products to ensure effective project delivery. Use this knowledge to support existing clients by providing advice and product insights. Assist in the management of the Product Backlog for client projects, ensuring it aligns with client requirements. Collaborate with developers to ensure software is delivered according to client needs. Support the execution and management of test phases, ensuring software meets quality standards. Contribute to client facing activities, such as sprint playbacks, UAT sessions, and go live support. Support project go live activities, ensuring smooth transitions for clients. Work closely with the delivery and development teams to ensure adherence to core product development processes. Qualifications Excellent verbal and written communication skills with the ability to present information clearly and concisely. Strong analytical skills, with the ability to assess complex requirements and translate them into actionable solutions. Ability to build and maintain relationships with both clients and internal stakeholders. Understanding of Agile/SCRUM methodology and how it applies to software delivery projects. Strong desire to gain experience in business analysis, planning, and project management. Willingness to develop an understanding of the Wealth Management industry.

Join the ServisBOT Team If you must spend 40 hours a week working, you want to make sure you're working with pretty fantastic people doing some pretty amazing things. That's why at ServisBOT we seek team players that are self starters, uncompromisingly resourceful, and extraordinarily passionate about technology. If this sounds like you, we should meet. AI Solutions Business Analyst Location: Manchester, England (Hybrid - 3 days per week in office) with occasional workshops and in person meetings Salary: Competitive, based on experience Type: This is a full time, permanent contract on the customer success team If interested, send a cover letter and CV to: About the role We're looking for a practical, customer focused and AI curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You'll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You'll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear, structured requirements that can be delivered as effective AI powered agents, workflows, integrations, knowledge sources and customer experiences. You do not need to be a machine learning engineer or a software developer. However, you do need to demonstrate comfort working with AI tools, understanding how AI agents behave, thinking critically about risk and quality, and helping customers move from vague ideas to practical, testable solutions. This role is ideal for someone who has experience in business analysis, solution design, implementation, digital transformation, customer operations or SaaS delivery, and who wants to apply those skills in the fast growing area of AI agents. What you'll do You'll work as part of a team to: Lead discovery sessions with customers to understand business goals, operational workflows, customer journeys and pain points. Translate customer problems into clear AI agent use cases, requirements, workflows and acceptance criteria. Identify where AI agents can improve speed, consistency, customer experience, operational efficiency or employee productivity. Map current state and future state processes, highlighting where automation, AI assistance or human handoff should occur. Define agent behaviours, conversation flows, business rules, escalation paths, knowledge requirements and success measures. Work with Junior AI Agent Builders, implementation colleagues and technical teams to ensure requirements are understood and delivered correctly. Help design prompts, knowledge structures, test scenarios and evaluation criteria for AI agents. Support customer workshops, demos, playback sessions and feedback reviews. Challenge vague or unrealistic requirements and help customers focus on practical, valuable outcomes. Collaborate with Product and Engineering to identify gaps, product opportunities, technical constraints and reusable patterns. Review agent outputs for accuracy, usefulness, tone, compliance, consistency and customer experience. Support UAT, testing and launch readiness by making sure agent behaviour matches agreed requirements. Create clear documentation, including process maps, user stories, requirements, decision logs, test scenarios and customer facing summaries. Help define what success looks like for each AI agent, including operational KPIs, customer experience measures and quality indicators. Keep up to date with practical developments in AI agents, LLMs, workflow automation, prompt design and AI governance. What makes this role different from a traditional BA role A traditional BA might document what a customer asks for. In this role, you'll need to help customers work out what they actually need. You'll need to understand when an AI agent is the right solution, when a process needs to change first, when automation could create risk, and when a human in the loop approach is more appropriate. You'll be expected to think about: How an AI agent should behave in real customer scenarios. What information the agent needs to answer accurately. What the agent should not do. When the agent should escalate to a human. How to test whether the agent is performing well. How to design workflows that are useful, safe and maintainable. How to turn customer ambition into something deliverable. This role requires strong BA fundamentals, but also curiosity, judgement and practical understanding of how AI can be applied in real business environments. What we're looking for We're looking for someone with solid experience in business analysis, solution delivery or customer facing technology projects. You should be: Experienced in gathering, analysing and documenting business requirements. Confident running customer workshops and asking structured, thoughtful questions. Good at breaking down complex or messy processes into clear workflows. Able to distinguish between business needs, user needs, technical constraints and product gaps. Comfortable working with technical and non technical stakeholders. Strong at writing clear documentation, user stories, acceptance criteria and process maps. Curious about AI, automation and how businesses can use agents to improve customer and operational outcomes. Practical and outcome focused, with good judgement about what will actually work. Comfortable challenging assumptions and helping customers prioritise. Able to work closely with delivery, product and engineering teams. Strong at spotting ambiguity, risk, edge cases and gaps in requirements. Interested in customer experience, service design, digital transformation and operational improvement. Comfortable testing AI agent behaviour and reviewing outputs critically. Organised, reliable and able to manage multiple customer or project workstreams. Useful skills or experience You do not need all of these, but any of the following would be helpful: Experience as a Business Analyst, Product Analyst, Implementation Consultant, Solution Consultant or Digital Transformation Analyst. Experience in SaaS, customer service technology, contact centres, workflow automation or enterprise software. Exposure to AI tools such as ChatGPT, Claude, Gemini, Copilot or other AI platforms. Experience with conversational AI, chatbots, virtual agents or customer service automation. Experience creating process maps, user stories, acceptance criteria, test plans or solution documentation. Understanding of APIs, integrations, webhooks, CRM systems, ticketing systems or automation platforms. Experience working with Product and Engineering teams in an agile delivery environment. Experience supporting UAT, customer testing, implementation or go live readiness. Familiarity with knowledge bases, FAQs, help centres, content design or service design. Awareness of AI risks such as hallucination, bias, unsafe responses, poor escalation design or unreliable knowledge sources. You do not need to be: A machine learning engineer. A data scientist. A software developer. An AI researcher. A prompt engineering expert. A traditional BA who only writes requirements and avoids solution thinking. We're more interested in your ability to understand business problems, structure complexity, communicate clearly, work with customers, and help deliver practical AI agent solutions that create real value. What success looks like In your first few months, you'll be able to: Understand how ServisBOT designs, builds and delivers AI agent solutions. Lead customer discovery sessions with support from senior team members. Produce clear workflow maps, requirements, agent behaviour definitions and acceptance criteria. Work with implementation colleagues to turn requirements into agent configurations, prompts, knowledge structures and test scenarios. Identify gaps, risks, edge cases and dependencies early. Support demos, playbacks and customer feedback sessions. Help customers understand what AI agents can and cannot realistically do. Contribute to better internal delivery patterns, reusable templates and best practices. Over time, you'll grow into someone who can take a customer problem from early discovery through to a clear AI solution design, working with the team to deliver agents that are useful, reliable, measurable and aligned to customer outcomes. Why join us? This is a chance to apply strong business analysis and solution design skills to one of the fastest growing areas of technology: practical AI agents for real businesses. You'll work on real customer problems, not theoretical AI experiments. You'll help shape agents that support customer service, operations and business workflows, while learning from experienced colleagues across Customer Success, Product, Engineering, Architecture and Delivery. You'll also have the opportunity to help define what good AI business analysis looks like: how to capture requirements for AI agents, how to test agent behaviour . click apply for full job details