Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
18/11/2025
Full time
Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
07/12/2025
Full time
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
IT Support Engineer - MSP Experience Essential Location: Staines (Fully Onsite) Salary: Up to £40,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in Staines. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long-term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer-service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/12/2025
Full time
IT Support Engineer - MSP Experience Essential Location: Staines (Fully Onsite) Salary: Up to £40,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in Staines. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long-term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer-service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a new DevSecOps engineer. This is a hands-on role for someone who thrives in complex hosting environments. As a DevSecOps Engineer, you'll work across infrastructure and application layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities Lead departmental security compliance initiatives and external audits Identify, triage, and remediate vulnerabilities across infrastructure and applications Assess and contextualize vulnerabilities by evaluating exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Experience & Qualifications Good experience in a hosting provider or managed service provider environment Strong working knowledge of ISO 27001, ISO 27017, ISO 27018, and ISO 22301 Hands-on experience with scanning and vulnerability detection applications Hands-on experience of Real time threat detection software Ability to analyze and explain exploitability of vulnerabilities, including attack vectors, prerequisites, and mitigations Skilled in producing executive-level reporting that aligns technical risk with business impact Familiarity with healthcare data protection regulations and audit readiness Strong communication skills for cross-functional collaboration and customer engagement Strong experience in AD GPO development and maintenance, particularly around security Good experience of security in both Linux and Windows environments Experience of public and private cloud environments Hands-on Windows domain and AD management experience Strong troubleshooting skills Strong scripting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
05/12/2025
Full time
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a new DevSecOps engineer. This is a hands-on role for someone who thrives in complex hosting environments. As a DevSecOps Engineer, you'll work across infrastructure and application layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities Lead departmental security compliance initiatives and external audits Identify, triage, and remediate vulnerabilities across infrastructure and applications Assess and contextualize vulnerabilities by evaluating exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Experience & Qualifications Good experience in a hosting provider or managed service provider environment Strong working knowledge of ISO 27001, ISO 27017, ISO 27018, and ISO 22301 Hands-on experience with scanning and vulnerability detection applications Hands-on experience of Real time threat detection software Ability to analyze and explain exploitability of vulnerabilities, including attack vectors, prerequisites, and mitigations Skilled in producing executive-level reporting that aligns technical risk with business impact Familiarity with healthcare data protection regulations and audit readiness Strong communication skills for cross-functional collaboration and customer engagement Strong experience in AD GPO development and maintenance, particularly around security Good experience of security in both Linux and Windows environments Experience of public and private cloud environments Hands-on Windows domain and AD management experience Strong troubleshooting skills Strong scripting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
If you've mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years. In this pivotal role you'll lead transformation, embed governance, and drive commercial performance of the PMO function, in an environment that values precision and innovation. This role will suit an experienced Head of Project Management with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers. As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour. The Role at a Glance: Head of Project Management (Core Projects) Central London Based 3 Days Per Week / Hybrid Market Competitive Salary Plus 10% Performance Bonus & Company Comprehensive Benefits Package Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital) Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects. Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement. The Pinnacle in MSP Services: This is not just another PMO role. It's a strategic leadership opportunity to architect, scale, and embed project excellence across a business operating at the very top of its game. You'll lead the transformation of our project management capability with vigour, managing a close-knit team delivering fast-turnaround, high-volume (and often complex) Microsoft-centric projects. You'll bring the operational rigour, commercial acumen, and delivery vision to ensure every engagement drives client value, profitability, and innovation. What You'll Do: You'll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You'll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals. You'll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you'll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth. Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You'll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance. Expertise: • Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum • Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP • Strategic capability to define PMO vision and implement governance frameworks • Strong risk management and compliance awareness in MSP environments • Track record of driving continuous improvement and embedding agile practices • Proven ability to scale and evolve complex project delivery teams • Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting) • Evidence of strong people leadership, staff development and performance management • Expert stakeholder engagement and influence at executive level • Proficiency in PMO tools and Microsoft cloud technologies About You: • Professional demeanour, influential at C-level • Confident and visible leader with ability to inspire staff at all levels • High levels of empathy with ability to build and maintain effective relationships • Strategic thinker with the ability to execute operationally • Excellent communicator with ability to build rapport and trust with customers and their staff • A proactive, 'can-do' attitude and sense of urgency • High ethical standards and integrity • Resilient with ability to learn and bounce back from challenging situations What's In It For You: • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Leadership development programme and personal growth support • 33 days' annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance days Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
05/12/2025
Full time
If you've mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years. In this pivotal role you'll lead transformation, embed governance, and drive commercial performance of the PMO function, in an environment that values precision and innovation. This role will suit an experienced Head of Project Management with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers. As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour. The Role at a Glance: Head of Project Management (Core Projects) Central London Based 3 Days Per Week / Hybrid Market Competitive Salary Plus 10% Performance Bonus & Company Comprehensive Benefits Package Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital) Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects. Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement. The Pinnacle in MSP Services: This is not just another PMO role. It's a strategic leadership opportunity to architect, scale, and embed project excellence across a business operating at the very top of its game. You'll lead the transformation of our project management capability with vigour, managing a close-knit team delivering fast-turnaround, high-volume (and often complex) Microsoft-centric projects. You'll bring the operational rigour, commercial acumen, and delivery vision to ensure every engagement drives client value, profitability, and innovation. What You'll Do: You'll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You'll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals. You'll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you'll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth. Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You'll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance. Expertise: • Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum • Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP • Strategic capability to define PMO vision and implement governance frameworks • Strong risk management and compliance awareness in MSP environments • Track record of driving continuous improvement and embedding agile practices • Proven ability to scale and evolve complex project delivery teams • Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting) • Evidence of strong people leadership, staff development and performance management • Expert stakeholder engagement and influence at executive level • Proficiency in PMO tools and Microsoft cloud technologies About You: • Professional demeanour, influential at C-level • Confident and visible leader with ability to inspire staff at all levels • High levels of empathy with ability to build and maintain effective relationships • Strategic thinker with the ability to execute operationally • Excellent communicator with ability to build rapport and trust with customers and their staff • A proactive, 'can-do' attitude and sense of urgency • High ethical standards and integrity • Resilient with ability to learn and bounce back from challenging situations What's In It For You: • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Leadership development programme and personal growth support • 33 days' annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance days Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology and eager to start a career in cyber security? We are looking for a Cyber Security Engineer Apprentice to join our growing team and gain hands-on experience in protecting digital assets. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Security Engineer Apprentice at SNO, you'll work alongside experienced professionals to safeguard systems and data. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection). Supporting the identification and assessment of security threats, vulnerabilities, and risks. Helping respond to security incidents and participating in investigations under supervision. Maintaining documentation on security policies, procedures, and standards. Participating in security audits and compliance checks. Assisting with user awareness training and promoting best practices. Staying up-to-date with the latest cyber security trends and technologies. What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills. Strong problem-solving skills and attention to detail. Basic understanding of computer networks, operating systems, and cyber threats (desirable but not essential). Excellent communication skills, both written and verbal. Ability to work collaboratively as a team and use initiative. Organisational skills and effective time management. Full, clean driving license and access to vehicle (desirable but not essential). Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
Are you passionate about technology and eager to start a career in cyber security? We are looking for a Cyber Security Engineer Apprentice to join our growing team and gain hands-on experience in protecting digital assets. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Security Engineer Apprentice at SNO, you'll work alongside experienced professionals to safeguard systems and data. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection). Supporting the identification and assessment of security threats, vulnerabilities, and risks. Helping respond to security incidents and participating in investigations under supervision. Maintaining documentation on security policies, procedures, and standards. Participating in security audits and compliance checks. Assisting with user awareness training and promoting best practices. Staying up-to-date with the latest cyber security trends and technologies. What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills. Strong problem-solving skills and attention to detail. Basic understanding of computer networks, operating systems, and cyber threats (desirable but not essential). Excellent communication skills, both written and verbal. Ability to work collaboratively as a team and use initiative. Organisational skills and effective time management. Full, clean driving license and access to vehicle (desirable but not essential). Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
05/12/2025
Full time
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it. Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture. Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications . We can allow dedicated study time during office hours to help you achieve your professional goals. We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager . Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance. Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges. Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations. Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies. Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note: This is a fully remote position. The standard working week is 35 hours . While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to Succeed Essential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role. Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration . Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances. Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing. Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard . (Training will be provided, but this is a significant advantage). Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA). Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience) About us For over 20 years , NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP) . This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs). Join the Journey: Apply here and shape the future of SME Cybersecurity
05/12/2025
Full time
As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it. Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture. Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications . We can allow dedicated study time during office hours to help you achieve your professional goals. We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager . Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance. Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges. Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations. Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies. Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note: This is a fully remote position. The standard working week is 35 hours . While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to Succeed Essential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role. Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration . Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances. Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing. Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard . (Training will be provided, but this is a significant advantage). Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA). Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience) About us For over 20 years , NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP) . This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs). Join the Journey: Apply here and shape the future of SME Cybersecurity
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
05/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Senior Security & Compliance Consultant & Architect Location: Hybrid - Manchester HQ with occasional customer site visits as required Salary: Dependant on Experience Please note - We cannot accept candidates who are currently on, or may require a Visa at this or any time. Overview This role exists to strengthen and mature the security capability across consultancy, architecture, and technical delivery. The successful candidate will design pragmatic security controls, produce actionable roadmaps, understand frameworks such as ISO 27001, CE+, NIST, CIS, and MOD/DEFSTAN, and ensure these controls are implemented effectively across customer environments. A key part of this role is working closely with the security-focused support desk analysts, providing ongoing mentoring, technical guidance, and structured development. This position will help shape and accelerate the growth of the Managed Security Services (MSS) offering. Key Responsibilities: Security Architecture & Technical Direction Define and lead the technical security direction across Microsoft 365, identity, endpoint, network, and cloud layers Translate framework requirements into practical, phased roadmaps for customer environments Perform environment reviews and define realistic uplift plans that balance risk, user experience, and operational impact Ensure architectural decisions are scalable, consistent, and repeatable across multi-tenant estates Framework & Compliance Interpretation Interpret ISO 27001, CE+, NIST CSF, CIS Benchmarks and MOD/DEFSTAN controls into implementable technical actions Support structured assessments and develop remediation plans with clear prioritisation. Provide the why behind recommendations to achieve stakeholder buy-in and avoid heavy-handed approaches Consultancy & Customer Engagement Act as a senior security advisor to customers at both technical and leadership levels Communicate security concepts clearly and confidently, tailoring detail to the audience Present options and risk-based reasoning Support pre-sales, account management, engineering, and service teams with expert security guidance Technical Delivery & Implementation Lead the end-to-end delivery of complex security transformation programmes, including identity re-architecture, Zero Trust alignment, and phased implementation of modern security controls across multi-tenant estates Design and implement Conditional Access frameworks that account for risk-based policies, break-glass strategy, device trust, session controls, privileged access scenarios, and operational edge-cases Oversee full Intune security baselining, including secure device provisioning, compliance models, remediation scripts, endpoint hardening, managed configurations, and integration with incident response Architect and tune the Microsoft Defender XDR stack, including advanced hunting, alert tuning, automation rules, vulnerability management, attack surface reduction, and integration with SOC workflows Design firewall and network segmentation strategies that reflect real operational usage, least privilege principles, east-west traffic controls, VPN hardening, and isolation of high-risk or high-value assets Implement identity governance and access control models covering privileged identity management, entitlement workflows, elevated access justification, and audit-ready forensic traceability Build out logging, monitoring, and incident response capabilities, ensuring telemetry is collected, correlated, enriched, and actionable for both engineering and SOC teams Champion technical evidence collection and audit readiness, ensuring controls are measurable, repeatable, and presented clearly during customer or external audits Validate end-to-end outcomes, confirm alignment between design intent and implementation, and ensure security uplift is embedded into operational practice rather than left as one-off actions Mentoring & MSS Growth Work closely with our security-focused support desk analyst, providing hands-on mentoring, coaching, and progression pathways Help define the processes, standards, and technical methods that underpin Managed Security Services (MSS) Ensure the internal team understands how and why controls are implemented to drive capability growth across the whole business Internal Capability Development Improve internal documentation, repeatable processes, and delivery frameworks Provide architectural oversight across security projects and initiatives Contribute to long-term planning for security service evolution Required Experience & Skills Technical Expertise Strong hands-on experience with Microsoft cloud security (Entra ID, Conditional Access, Intune, Defender XDR) Ability to design secure configurations across identity, endpoint, and network layers Proven experience delivering end-to-end security uplift projects Solid understanding of Zero Trust concepts and modern security architecture Framework Knowledge Practical understanding of ISO 27001, Cyber Essentials Plus, NIST CSF, CIS Benchmarks and similar Frameworks Experience turning framework requirements into realistic, implementable controls Comfortable producing structured gap analyses and remediation pathways Consultancy & Communication Skilled in presenting complex security concepts in simple, actionable terms Able to influence decision-making through clarity, options, and rationale Confident working directly with stakeholders ranging from engineers to leadership teams Professional Background Experience in an MSP, consultancy, or multi-tenant environment Exposure to defence, MOD, or high-assurance environments is strongly beneficial Security certifications advantageous (AZ-500, SC-100, SC-300, CISSP, CISM etc.)
05/12/2025
Full time
Senior Security & Compliance Consultant & Architect Location: Hybrid - Manchester HQ with occasional customer site visits as required Salary: Dependant on Experience Please note - We cannot accept candidates who are currently on, or may require a Visa at this or any time. Overview This role exists to strengthen and mature the security capability across consultancy, architecture, and technical delivery. The successful candidate will design pragmatic security controls, produce actionable roadmaps, understand frameworks such as ISO 27001, CE+, NIST, CIS, and MOD/DEFSTAN, and ensure these controls are implemented effectively across customer environments. A key part of this role is working closely with the security-focused support desk analysts, providing ongoing mentoring, technical guidance, and structured development. This position will help shape and accelerate the growth of the Managed Security Services (MSS) offering. Key Responsibilities: Security Architecture & Technical Direction Define and lead the technical security direction across Microsoft 365, identity, endpoint, network, and cloud layers Translate framework requirements into practical, phased roadmaps for customer environments Perform environment reviews and define realistic uplift plans that balance risk, user experience, and operational impact Ensure architectural decisions are scalable, consistent, and repeatable across multi-tenant estates Framework & Compliance Interpretation Interpret ISO 27001, CE+, NIST CSF, CIS Benchmarks and MOD/DEFSTAN controls into implementable technical actions Support structured assessments and develop remediation plans with clear prioritisation. Provide the why behind recommendations to achieve stakeholder buy-in and avoid heavy-handed approaches Consultancy & Customer Engagement Act as a senior security advisor to customers at both technical and leadership levels Communicate security concepts clearly and confidently, tailoring detail to the audience Present options and risk-based reasoning Support pre-sales, account management, engineering, and service teams with expert security guidance Technical Delivery & Implementation Lead the end-to-end delivery of complex security transformation programmes, including identity re-architecture, Zero Trust alignment, and phased implementation of modern security controls across multi-tenant estates Design and implement Conditional Access frameworks that account for risk-based policies, break-glass strategy, device trust, session controls, privileged access scenarios, and operational edge-cases Oversee full Intune security baselining, including secure device provisioning, compliance models, remediation scripts, endpoint hardening, managed configurations, and integration with incident response Architect and tune the Microsoft Defender XDR stack, including advanced hunting, alert tuning, automation rules, vulnerability management, attack surface reduction, and integration with SOC workflows Design firewall and network segmentation strategies that reflect real operational usage, least privilege principles, east-west traffic controls, VPN hardening, and isolation of high-risk or high-value assets Implement identity governance and access control models covering privileged identity management, entitlement workflows, elevated access justification, and audit-ready forensic traceability Build out logging, monitoring, and incident response capabilities, ensuring telemetry is collected, correlated, enriched, and actionable for both engineering and SOC teams Champion technical evidence collection and audit readiness, ensuring controls are measurable, repeatable, and presented clearly during customer or external audits Validate end-to-end outcomes, confirm alignment between design intent and implementation, and ensure security uplift is embedded into operational practice rather than left as one-off actions Mentoring & MSS Growth Work closely with our security-focused support desk analyst, providing hands-on mentoring, coaching, and progression pathways Help define the processes, standards, and technical methods that underpin Managed Security Services (MSS) Ensure the internal team understands how and why controls are implemented to drive capability growth across the whole business Internal Capability Development Improve internal documentation, repeatable processes, and delivery frameworks Provide architectural oversight across security projects and initiatives Contribute to long-term planning for security service evolution Required Experience & Skills Technical Expertise Strong hands-on experience with Microsoft cloud security (Entra ID, Conditional Access, Intune, Defender XDR) Ability to design secure configurations across identity, endpoint, and network layers Proven experience delivering end-to-end security uplift projects Solid understanding of Zero Trust concepts and modern security architecture Framework Knowledge Practical understanding of ISO 27001, Cyber Essentials Plus, NIST CSF, CIS Benchmarks and similar Frameworks Experience turning framework requirements into realistic, implementable controls Comfortable producing structured gap analyses and remediation pathways Consultancy & Communication Skilled in presenting complex security concepts in simple, actionable terms Able to influence decision-making through clarity, options, and rationale Confident working directly with stakeholders ranging from engineers to leadership teams Professional Background Experience in an MSP, consultancy, or multi-tenant environment Exposure to defence, MOD, or high-assurance environments is strongly beneficial Security certifications advantageous (AZ-500, SC-100, SC-300, CISSP, CISM etc.)
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
05/12/2025
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
05/12/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
05/12/2025
Full time
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
05/12/2025
Full time
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
05/12/2025
Full time
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
05/12/2025
Full time
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
Senior Project Manager - IT Infrastructure & Technology SolutionsSalary: £55,000 Location: Bishop's StortfordPermanentHybrid Working Available (2 Days in Office) Join a leading innovator in IT Managed Services. Our client is a technology-driven organisation at the forefront of IT Managed Services. Their mission is to deliver exceptional service and innovation through a collaborative, forward-thinking culture where everyone's contribution matters. They take pride in pushing boundaries, combining technical excellence with a people-first approach, ensuring every project makes a real impact for their clients and communities. The Opportunity We're seeking an experienced Senior Project Manager to lead the delivery of cutting-edge IT and infrastructure projects, including CCTV, Wi-Fi networks, Access Control systems, and Smart Building technologies . You'll oversee the full project lifecycle, coordinating technical teams, third-party vendors, and stakeholders to ensure on-time, on-budget delivery. Calm, organised, and commercially astute, you'll thrive in a dynamic environment where no two projects are the same, often blending IT infrastructure, connectivity, and building technology into intelligent, future-ready solutions. What You'll Be Doing Manage the end-to-end delivery of multiple IT infrastructure projects. Oversee the design, planning, and implementation of CCTV, Wi-Fi, Access Control, and structured cabling systems . Build detailed project plans and ensure milestones are achieved on time and within budget. Communicate progress clearly with clients and internal stakeholders. Manage and coordinate third-party suppliers and contractors. Provide technical oversight and mentorship to project engineers. Conduct post-installation follow-ups to ensure optimal system performance. Support pre-sales activities by offering technical and delivery expertise. Attend client sites and project meetings travel and flexible working may occasionally be required. Champion continuous improvement and promote operational excellence across all projects. What You'll BringEssential: Proven track record managing IT infrastructure or technology projects. Experience delivering projects involving CCTV, Wi-Fi, Access Control, and/or Smart Building technologies . Excellent organisational and multitasking skills with the ability to manage complex, multi-stakeholder projects. Strong understanding of on-premises and Cloud solutions, networking, and system integration. Exceptional communication skills and the ability to engage at all levels. Desirable: Experience working within a Managed Service Provider (MSP) or systems integrator environment. Knowledge of Azure, Microsoft 365, SharePoint, networking, and voice systems. Experience coordinating with suppliers such as Openreach, Gamma, or TTB. Formal project management qualifications (e.g., PRINCE2, PMP). Exposure to the construction, property development, or smart building sectors. What's on Offer Our client offers a modern, people-focused culture with an impressive benefits package, including: Private healthcare and enhanced pension contributions Fitness and wellbeing allowance, plus two additional wellbeing days Life and critical illness cover 31 days' holiday allowance Paid volunteering days Enhanced parental leave Free on-site parking, breakfast, lunch, and snacks Regular social events and an active company culture DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
05/12/2025
Full time
Senior Project Manager - IT Infrastructure & Technology SolutionsSalary: £55,000 Location: Bishop's StortfordPermanentHybrid Working Available (2 Days in Office) Join a leading innovator in IT Managed Services. Our client is a technology-driven organisation at the forefront of IT Managed Services. Their mission is to deliver exceptional service and innovation through a collaborative, forward-thinking culture where everyone's contribution matters. They take pride in pushing boundaries, combining technical excellence with a people-first approach, ensuring every project makes a real impact for their clients and communities. The Opportunity We're seeking an experienced Senior Project Manager to lead the delivery of cutting-edge IT and infrastructure projects, including CCTV, Wi-Fi networks, Access Control systems, and Smart Building technologies . You'll oversee the full project lifecycle, coordinating technical teams, third-party vendors, and stakeholders to ensure on-time, on-budget delivery. Calm, organised, and commercially astute, you'll thrive in a dynamic environment where no two projects are the same, often blending IT infrastructure, connectivity, and building technology into intelligent, future-ready solutions. What You'll Be Doing Manage the end-to-end delivery of multiple IT infrastructure projects. Oversee the design, planning, and implementation of CCTV, Wi-Fi, Access Control, and structured cabling systems . Build detailed project plans and ensure milestones are achieved on time and within budget. Communicate progress clearly with clients and internal stakeholders. Manage and coordinate third-party suppliers and contractors. Provide technical oversight and mentorship to project engineers. Conduct post-installation follow-ups to ensure optimal system performance. Support pre-sales activities by offering technical and delivery expertise. Attend client sites and project meetings travel and flexible working may occasionally be required. Champion continuous improvement and promote operational excellence across all projects. What You'll BringEssential: Proven track record managing IT infrastructure or technology projects. Experience delivering projects involving CCTV, Wi-Fi, Access Control, and/or Smart Building technologies . Excellent organisational and multitasking skills with the ability to manage complex, multi-stakeholder projects. Strong understanding of on-premises and Cloud solutions, networking, and system integration. Exceptional communication skills and the ability to engage at all levels. Desirable: Experience working within a Managed Service Provider (MSP) or systems integrator environment. Knowledge of Azure, Microsoft 365, SharePoint, networking, and voice systems. Experience coordinating with suppliers such as Openreach, Gamma, or TTB. Formal project management qualifications (e.g., PRINCE2, PMP). Exposure to the construction, property development, or smart building sectors. What's on Offer Our client offers a modern, people-focused culture with an impressive benefits package, including: Private healthcare and enhanced pension contributions Fitness and wellbeing allowance, plus two additional wellbeing days Life and critical illness cover 31 days' holiday allowance Paid volunteering days Enhanced parental leave Free on-site parking, breakfast, lunch, and snacks Regular social events and an active company culture DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Senior Infrastructure Engineer - Private Cloud Remote / Hybrid based. Paying up to £70,000, depending on experience. Join a leading Managed Services Provider recognised for its strategic partnerships and technical excellence. As a Senior Infrastructure Engineer, you'll be part of a team that delivers cutting-edge Private Cloud solutions for enterprise clients. The organisation is a strategic VMware partner with Pinnacle status-the highest tier of recognition-and a certified Sovereign Cloud provider, ensuring secure, compliant infrastructure for sensitive workloads. Key Responsibilities Design and document High-Level and Low-Level Designs (HLD/LLD) for infrastructure solutions Provide expert Business-as-Usual (BAU) support for critical systems Lead the implementation and optimisation of Private Cloud environments Collaborate with cross-functional teams to ensure infrastructure aligns with business needs Contribute to the development of best practices and technical standards Required Experience Proven expertise in VMware/vSphere administration and architecture Strong working knowledge of Cisco Unified Communications Manager (UCM) Hands-on experience with enterprise storage solutions such as HPE 3PAR, HPE Nimble, and/or Dell EMC Demonstrated ability to produce clear and comprehensive technical documentation Solid understanding of networking, virtualisation, and storage integration in Private Cloud environments Remote / Hybrid based. (Offices based in Manchester) Paying up to £70,000. Must be eligible for SC Clearance.
05/12/2025
Full time
Senior Infrastructure Engineer - Private Cloud Remote / Hybrid based. Paying up to £70,000, depending on experience. Join a leading Managed Services Provider recognised for its strategic partnerships and technical excellence. As a Senior Infrastructure Engineer, you'll be part of a team that delivers cutting-edge Private Cloud solutions for enterprise clients. The organisation is a strategic VMware partner with Pinnacle status-the highest tier of recognition-and a certified Sovereign Cloud provider, ensuring secure, compliant infrastructure for sensitive workloads. Key Responsibilities Design and document High-Level and Low-Level Designs (HLD/LLD) for infrastructure solutions Provide expert Business-as-Usual (BAU) support for critical systems Lead the implementation and optimisation of Private Cloud environments Collaborate with cross-functional teams to ensure infrastructure aligns with business needs Contribute to the development of best practices and technical standards Required Experience Proven expertise in VMware/vSphere administration and architecture Strong working knowledge of Cisco Unified Communications Manager (UCM) Hands-on experience with enterprise storage solutions such as HPE 3PAR, HPE Nimble, and/or Dell EMC Demonstrated ability to produce clear and comprehensive technical documentation Solid understanding of networking, virtualisation, and storage integration in Private Cloud environments Remote / Hybrid based. (Offices based in Manchester) Paying up to £70,000. Must be eligible for SC Clearance.
Job Title: I.T Managed Services Support Engineer- Level 2 Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role. Salary and Benefits: Competitive Salary and Benefits Hours of work: Monday to Friday 8.45am-5pm The Right Client - Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems. The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies. The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes. Provide technical maintenance and support for all IT hardware and software used by end-users. Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels. The Right Fit: At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp) • Excellent experience with Windows Server and Desktops • Extensive knowledge on Microsoft Azure and Microsoft Office 365 • Great knowledge working with Active Directory & Azure AD • Vast knowledge on DNS, DHCP and Group Policy • Backup - Configure, maintain, troubleshooting experience.
05/12/2025
Full time
Job Title: I.T Managed Services Support Engineer- Level 2 Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role. Salary and Benefits: Competitive Salary and Benefits Hours of work: Monday to Friday 8.45am-5pm The Right Client - Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems. The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies. The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes. Provide technical maintenance and support for all IT hardware and software used by end-users. Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels. The Right Fit: At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp) • Excellent experience with Windows Server and Desktops • Extensive knowledge on Microsoft Azure and Microsoft Office 365 • Great knowledge working with Active Directory & Azure AD • Vast knowledge on DNS, DHCP and Group Policy • Backup - Configure, maintain, troubleshooting experience.
