15 jobs found

Role: 2nd Line Engineer Location: Abingdon Salary: 30,000 - 36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Technical Support Engineer (Wireless Technology) Bath City Centre £33k £35k DOE Ready to kick-start your career in cutting-edge wireless tech? Want a role where you ll grow fast, learn loads, and make a real impact from day one? This is your chance to join a dynamic, innovative team at LM Technologies , a company pushing boundaries in Bluetooth, Wi-Fi and IoT solutions used worldwide. We re looking for a confident, proactive Technical Support Engineer who loves solving problems, talking to customers, and diving into technical detail all while keeping things organised and moving forward. Key Responsibilities of the Technical Support Engineer: No two days are the same! You ll be right at the heart of the action: Owning the technical support inbox and delivering clear, helpful first-line responses. Diagnosing issues, gathering evidence, and guiding customers with confidence. Escalating complex cases clearly and accurately to senior engineers. Handling customer calls like a pro (calm, credible and friendly). Joining online and in-person client meetings alongside senior team members. Qualifying inbound technical enquiries and coordinating smooth handovers. Keeping meticulous CRM notes and follow-ups. Maintaining and updating public technical documentation, datasheets and website info. Creating guides, FAQs and product comparisons that make customers lives easier. Supporting exhibitions and events, prepping collateral, taking notes, following up leads. Pitching in across operations and helping keep the office safe and looking great. Producing ad-hoc reports for management when needed. What You ll Bring Essential Experienced in a customer-facing role. From a technical or operational background (degree/apprenticeship welcome). Confident communicator, both written and spoken. Highly organised, assertive, and calm under pressure. Detail-focused and great at juggling tasks. Comfortable with Microsoft Office, Adobe Illustrator, and general office software. A natural problem-solver with a get it done mindset. Hardworking, proactive, and a real team player. Respectful, responsible, dynamic and self-motivated. Qualified to GCSE level (or equivalent) in Maths & English. Willing to travel to London and internationally when required (overnight stays included). Desirable Exposure to engineering, electronics, IT, or similar tech industries. Familiarity with Bluetooth, Wi-Fi, embedded/IoT, RF basics or hardware/software support. Experience using helpdesk/ticketing systems or CRM tools. Experience supporting exhibitions or events. Why Join Us? Work with real technology used across global networks. Be part of a tight-knit, friendly team that values growth and ownership. Gain broad exposure across product, support, operations, and events. Enjoy a central Bath office with great perks, fresh fruit, snacks, and gourmet drinks. Opportunities to travel, learn, and make your mark in the wireless world. Ready to Apply? If you re excited by technology, love solving problems, and want a role where your ideas matter, we want to hear from you! APPLY NOW for immediate consideration.

Job Title: IT Infrastructure Technician Location: Bristol Pay Range/details: Competitive salary Contract Type: Permanent We are seeking an experienced IT Infrastructure Technician to join a fast-paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment. Key Responsibilities - IT Infrastructure Technician Installing and configuring software onto new hardware and equipment Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email Managing and prioritising IT support tickets Troubleshooting system and network issues, diagnosing faults and implementing fixes Managing IT assets including Windows devices and mobile devices Supporting IT infrastructure including communication systems and software contracts Assisting with IT budget tracking and procurement of equipment Maintaining documentation including knowledge base and audit records Supporting upgrades, rollouts and business-wide IT projects Managing starters and leavers processes Supporting Cyber Essentials compliance and certification Providing guidance and support to junior team members or apprentices Liaising with external suppliers and supporting international branches Qualifications & Requirements - IT Infrastructure Technician Level 3 IT qualification or equivalent experience Level 4 qualification or degree in a relevant field desirable Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365 Familiarity with Apple Business Manager Experience in on-premises, hybrid and cloud environments Minimum of 3 years' experience in an IT support or helpdesk role Strong troubleshooting and problem-solving skills Good communication skills with the ability to build relationships across all levels Organised, reliable and able to work independently Experience with PowerShell beneficial but not essential What we can offer - IT Infrastructure Technician Competitive salary Opportunity to work in a collaborative and supportive IT team Exposure to a wide range of technologies and systems Ongoing training and development opportunities Career progression within a growing organisation For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Telecoms Network Engineer (Projects & Field Based) Up to £31k + benefits Lancaster base Projects mainly across the North West If you re currently working in a hands-on technical role installing fibre, running data cabling, working on telecoms infrastructure or carrying out electrical installations and you want to build a long-term career in networking, this could be a really good step forward. This role sits within a growing connectivity provider where you ll be part of a project delivery team installing and supporting network infrastructure across commercial customer sites. The work is practical and varied. You ll be out on site installing and testing fibre links, working with structured cabling, mounting wireless equipment, supporting WAN connectivity deployments and fault-finding infrastructure issues. It s a good move for someone who enjoys working with tools, being in different environments and seeing projects through from installation to completion rather than doing repetitive domestic call-outs or being stuck on a helpdesk. Although the office base is in Lancaster, most projects are across the North West, so this isn t a role that involves constant nationwide travel. A company van is available when you re travelling to project sites, and you ll work alongside experienced engineers who can support your development as you build deeper networking knowledge. The role would suit someone early in their technical career who wants to move towards network engineering or technical project delivery over time. Many people joining at this level go on to become more technically specialised, step into senior engineering positions or move towards leadership roles. You could currently be working as a data cabling engineer, fibre or telecoms engineer (including Openreach environments), field IT support engineer, electrical installer, military signals engineer or a technical apprentice looking for broader infrastructure project exposure. You ll need a full UK driving licence, a proactive attitude and a genuine interest in developing your technical skillset. There is also participation in an on-call rota, so some flexibility is important. If you feel like you re doing similar installs week after week and want a role that gives you more technical exposure and career progression, it s worth having a conversation.

Employer description: Kickstart Your Career in IT with Whale Tankers! Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment. Overview: Why Join Whale Tankers? Gain real-world experience in a busy IT department Work on meaningful projects that impact the business Learn from experienced professionals Build a strong foundation for a career in IT Responsibilities: Delivering first-line technical support to internal users Managing helpdesk tickets: logging, updating, and closing tasks Handling user accounts for new starters and leavers via Active Directory Assisting with hardware/software installations, configurations, and troubleshooting Supporting the IT team with day-to-day operations and infrastructure projects Maintaining stock levels for IT consumables (e.g., printer supplies, cables) Ensuring minimal downtime by resolving issues efficiently and professionally Upholding the reputation of the IT department through excellent service Desirable skills: We're seeking someone who is: Curious and open to learning new technologies and methods Customer-focused with a proactive approach to problem-solving Results-driven and committed to completing tasks effectively Trustworthy, honest, and respectful of confidentiality Adaptable and resilient in the face of challenges A team player who thrives in a collaborative environment Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.? For more information please visit the UK ENIC website. Working hours : 37.5 hours a week, 8:30am - 5pm, Monday to Friday. Benefits: Company Pension Scheme Bonus Structure Opportunity to join Share Ownership Scheme Free onsite parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About us: Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair pay, recognition, and career progression, aiming to be the first choice for unvented spares across the UK. Overview: A successful candidate will join the IT Team and be responsible for smoothly running and supporting the company's business systems and data. Information Systems are essential to maintaining the organisation's productivity levels. Under the Head of IT, the successful candidate will become a critical staff member, providing primarily first-line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments. Responsibilities: Respond to and escalate IT Helpdesk tickets as appropriate. Set up and manage user accounts and company devices per IT procedures. Maintain and update software systems including Sage 200, Microsoft 365, and others. Ensure timely updates and security compliance across all devices. Manage IT inventory and maintain accurate documentation. Operate with integrity and assess cross-departmental impact of IT changes. Required skills: Strong interest in technology and ability to self-manage tasks. Familiarity with Windows 10/11 and Microsoft Office applications. Willingness to learn business processes and systems. Team-oriented with effective communication and support skills. High integrity, ownership and problem-solving mindset. Patient and clear communicator with colleagues and customers. Additionally, the following experience would be beneficial: Basic knowledge of Microsoft SQL, HTML, CSS, or IT networks. Quick learner with new systems and technologies. Experience or interest in business software and infrastructure. Understanding of IT security and data protection principles. Exposure to device management tools like Microsoft Intune. Ability to contribute to documentation and process improvement. UK driving licence and own vehicle, due to the location of the office. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8:30am to 5pm. Benefits Company pension scheme. 28 days annual holiday. Company paid healthcare cash plan scheme. Company social events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Study: 7.5 hours a week dedicated to study Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Aspect Capital's Helpdesk team are a customer-focussed group with responsibility for supporting our technology. This includes desktop, infrastructure, and trading system technology, and stretches from physical hardware (computers/servers/keyboards) to applications (windows/office) and trading itself. A typical day No two days are the same! Initially the role will involve providing "first response" to...... click apply for full job details

Employer description: RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions. From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business. We are an extremely busy company with a large client base. Overview: We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team. The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible. Job type: Full-time, Permanent. Main role / Responsibilities: In this role you will be the first point of contact for: Taking 1st line support calls Creating new user accounts, PC and laptop troubleshooting and setups Software installations Password resets The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company. You will also: Provide excellent customer service to customers Escalate issues to senior engineers There will also be exposure to management of Microsoft 365, VOIP systems and project work. Essential Requirements / Skills and Personal Qualities we are looking for: Excellent communication and customer service skills Excellent written and verbal communication skills Be a team player with great attitude and work ethics to match Eager and hungry to learn and progress Have the ability to multi-task Eagar and initiative / someone that asks for something to do rather than wait to be asked Entry requirements: You need to have 5 GCSE's Maths and English (or equivalents) at grades D or above 3x GCSE's (or equivalent) at grades A-C in any subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. https://Qualifications/UKQRS/Default.aspx Benefits: Bonus scheme Pension contributions Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency

Software Support and Training Specialist £25,000 - £30,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH), social events, volunteering days, extensive training and lots more! Belfast, BT4 (WFH - working from home available) My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package. They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis. Software Support and Training Specialist Role: The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have. The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service. 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone. 30% of the role involves providing onsite or remote training on legal software. 10% of the role involves the support with the migration process when new customers are onboarding. Software Support and Training Specialist - Requirements: Accounting / finance experience Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles) Experience of being stakeholder facing offering excellent service Accounting Software Knowledge Strong IT Literacy (inc. Microsoft Office) Very strong written and verbal communication skills Driving licence and own transport In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more! Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy.

ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!

Vacancy Overview: Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Network Engineer Apprentice at Level 4 to assist in installing, maintaining and supporting clients based in skelmersdale. Working Week: Monday - Friday Weekly Wage: £161.25 Detailed Job Description: Are you looking for a new and exciting opportunity to kickstart your career? Are you ready to challenge yourself, learn new skills and gain on the job experience? Do you have qualifications in IT and want to focus your skills in a specialised and technical environment? Then this is the opportunity for you! As a Network Engineer Apprentice your main roles and responsibilities will include: Hands-on support role based on a busy IT service desk Develop skills to enable the resolution of end user IT problems. Develop skills to respond to support calls, accurately recording support requests utilising our CRM helpdesk solution. Develop skills to monitor and manage customer on-premise and cloud backup and DR services. Develop skills to support customers with technologies including Endpoint AV, End User Technologies, Microsoft 365, Windows Server, Active Directory, Group Policy, Remote Access / Remote Apps, VoIP and wireless solutions. About the Company The company are a Managed Service Provider (MSP) and Value-Added Reseller (or VAR). In reality, They are so much more. They have a clear focus and passion for the Education sector. Since 2006, The Company has been a leading provider of IT solutions to Primary & Secondary schools, Multi-Academy Trusts, FE colleges and Universities. At the Company they aim to work in partnership with their customers to support them to enhance teaching and learning through the use of IT. The Company provide a broad range of IT services, including: Building Connectivity Platforms Creating Solutions Delivering Productivity Tools Administrating Fully Managed Services Skills Required: You will be highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner. You will be willing to work hard and eager to learn with an impeccable attention to detail. You will be flexible, adaptable, honest & reliable with a can-do attitude and will possess the ability to multitask and have good interpersonal skills. You will be a self-directed, hardworking member of the team with strong organisational and time management skills who has the capacity to work under pressure. You will have a clear and obvious interest in technology. Personal Qualities: Excellent written and verbal communication Be innovative, organised and collaborative Able to manage time Able to manage the demands of numerous tasks Able to work on own initiative and within a team environment Diplomatic when faced with issues A likeable personality and the ability to build relationships. Commitment to personal development to become an integral part of the business at the end of the apprenticeship.

Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: 12th November 2018 About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: 4th November 2018

Secondsite Recruitment is assisting a rapidly growing and client focussed company based in the Abingdon area to find an ambitious IT candidate to join them as a 1st Line Support Helpdesk Technician. This is a Full-Time Permanent role that will expose the successful candidate not only to first line support but also hardware maintenance and repairs, enabling them to build a diverse skillset. Whether you're currently in a 1st line support role and looking for a change of environment or have recently completed an IT related course or apprenticeship this could be the perfect role to enable you to develop a career within IT! Offer package: * Salary: £18,000 - £20,000 * Duration: Permanent contract * Benefits: 20 days holiday per annum + bank holidays Pension scheme Working hours: * The successful candidate will be required to work a shift pattern which will be based on a '4 day on, 4 day off' shift pattern between the hours of 08:00 - 08:00 or 10:00 - 10:00 * The helpdesk is open between 08:00 - 10:00, 7 days per week including bank holidays Primary duties; * Providing a point of electronic and phone contact for clients * Taking calls on the helpdesk via or ticketing system/email or phone and working to complete tickets to resolution * Categorising, prioritising and forwarding requests to the team * Conducting initial investigation of issues and resolving or escalating as needed * Tracking requests and providing client updates as needed * Responding to customer queries * Liaison with Field Engineers to schedule their site visits * Hardware repairs * Ensuring high levels of customer service and maintaining a high user experience Candidate specification: * Previous experience within a similar position - desired but not essential * General interest and a passion for IT * Ability to work using own initiative and without direct supervision * Ability to prioritize and execute tasks in a high-pressure environment * Ability to adapt to an ever changing environment * First class written and oral communication skills * Ability to communicate with customers at all levels with good listening and interpersonal skills * Self-motivated and directed with keen attention to detail * Confident and professional manner in dealing with customers If you believe you have the suitable skills and experience to be considered for this role then please apply. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job