2nd Line Support Engineer, EUC, Network, Desktop

2nd Line Support Engineer - EUC, Microsoft & Networking

Location: LONDON 3 or 4 days on site due to nature of role
Type: Full-Time Permanent
Industry: IT

Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.

About Us

We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software

Your Role

As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues.

Key Responsibilities:

• Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN).
• Troubleshoot and resolve incidents related to including integrations with hardware and cloud services.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Maintain documentation and contribute to knowledge base articles to support continuous improvement.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs.

What We're Looking For:

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and customer service mindset.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.