3rd Line Citrix Support Analyst

3rd Line Citrix Support Analyst (Contract/Remote)

We're seeking an experienced 3rd Line Citrix Support Analyst to provide remote, on-call assistance for incidents overnight. This is a 12-month retainer engagement, ideal for a Citrix specialist looking for a flexible, low-volume contract to complement existing work.

Key Details:

• Engagement: 12-month retainer agreement
• Location: Remote
• Hours: Out-of-hours, Monday-Friday (between 1am-9am)
• Commitment: Approximately 4-5 tickets per month
• Rate: Competitive monthly retainer

Key Responsibilities:

• Provide 3rd line investigation and resolution of Citrix environment issues (Citrix Cloud, Virtual Apps & Desktops, ADC/Gateway, StoreFront)
• Support and troubleshoot Citrix components integrated with Google Cloud.
• Respond to out-of-hours incident escalations
• Troubleshoot Citrix, Windows Server, Active Directory, and Group Policy
• Accurately document resolutions and ensure smooth handover to daytime teams
• Maintain high level of responsiveness, professionalism, and customer focus during response.

Technical Skills & Experience

• Proven 3rd line support experience, ideally within enterprise environments
• Hands-on expertise with: Citrix Cloud and Desktops (XenApp/XenDesktop)
• Citrix ADC/NetScaler/StoreFront
• Google Cloud Platform (GCP) administration and troubleshooting
• Windows Server, Active Directory, and Group Policy
• Familiarity with monitoring, alerting, and ticketing tools (ServiceNow, SolarWinds etc)

Please apply for further information.