Head of Digital Experience and Product Management

Salary up to 67,468 plus 43 days annual leave including bank holidays, local government pension scheme, hybrid working, staff discounts and other generous benefits

Hays Technology are working in partnership with a University with sites in Chelmsford and Cambridge to recruit a Head of Digital Experience & Product Management on a permanent basis.

The successful candidate will lead the development and continuous improvement of key digital products including CRM, Enterprise Service Management, Student Records, Learning Management, and the Digital Experience for students pre- and post-enrolment. You will oversee a team of Product Managers, a UX Lead and a Designer, ensuring that digital services deliver a seamless and engaging experience for students, staff and stakeholders.

You will drive digital innovation, ensuring all technology solutions support the University's strategic priorities. Working closely with IT Services, the Web Team, Marketing, Student Services, and senior stakeholders, you will lead the delivery of product roadmaps, enhancements, and user-focused improvements.

In order to apply for the role, you must have the following skills and experience:

• Higher degree or relevant professional qualification at postgraduate level or significant relevant experience.
• Previous experience in a leadership/management role.
• Strong organisational skills and the ability to prioritise and delegate to teams appropriately.
• Experience and ability to motivate and engage staff.
• An understanding of digital experience and the use of digital to enable improved end-user experience.
• Knowledge of the solution development life cycle, from initial analysis, to design, build, test and release.
• Demonstrable experience in implementing innovative digital strategies and roadmaps.
• Experience of successfully implementing business applications and/or digital products into large and complex organisations.
• Experience of effective digital product management.
• Experience of user experience design.
• Experience of identifying and documenting business/user requirements.

If you have the relevant experience and would like to apply, please submit your CV.

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