IT Field Engineer

We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focussed managed service provider.

The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential.

The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend daily site visits in Thurrock and Basildon areas and possibly further afield on the rare occasion, which will require a full UK driving license and use of a car is essential.

As an IT Support / Field Engineer you will have a good understanding of the following:

Previous experience and/or qualifications in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy)

Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune, Google Education etc

Desktop and Server Hardware upgrade/installation and troubleshooting

A good knowledge of up to date Windows desktop operating systems and applications

Helpdesk system (managing, responding to support requests with SLAs)

Good networking experience (TCP/IP topologies, switches, routers)

Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions

Onsite and Offsite backup and recovery services and procedures

Requirements:

1+ years relevant experience

A full UK driving licence and vehicle

An Enhanced DBS (the cost of which will be met by the employer).

Good communication skills

A willingness and enthusiasm to learn

On-site parking

Car mileage payments from home to site

Company pension scheme

Company reward scheme