Customer Insights and Systems Analyst

  • Michael Page
  • City, Leeds
  • 22/10/2025
Full time Information Technology Telecommunications Management

Job Description

  • Customer Insights & Systems Analyst
  • Newly created role within a global business
  • 35,000 - 40,000
  • Leeds / Hybrid - 3 days on site
  • Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management

Client Details

Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions

Description

  • Capture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) & ERP systems
  • Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction
  • Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service
  • Create data-driven recommendations to improve customer satisfaction, efficiency and support commercial performance
  • Analyse, interpret and understand data around Customer Contact Volumes, Channel Usage, Reason for Contact ETC
  • Monitor and maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP).
  • Implement and integrate NPS & CSAT performance across the function

Profile

  • Experience in a similar Analyst role across either Customer Service, Contact Centre, Supply Chain / Order Management
  • Experience working with CRM systems - Hubspot Desirable
  • Ability to interpret, understand and present on multiple data streams
  • Customer focused approach
  • Strong Excel skills

Job Offer

This is an exciting, newly created role for a global market leading business based in Leeds.

Salary of between 35,000 - 40,000 depending on experience

Very generous company benefits - disclosed on application

Free Parking

Hybrid working - 3 days on site

Ability to grow and develop within the business