Solutions Consultant

Ready to be the engine room for social support across some of the world's most beloved consumer technology products?

We're looking for a Solutions Consultant to step into a pivotal, non-marketing role, driving the operational excellence for social care and media on a global scale. This is your chance to directly influence how a tech titan interacts with millions of customers across various social channels.

What you'll do:

• Project & Stakeholder Management: Oversee key programs, managing launches, governance, process documentation, and competitor analysis within the central product team.
• Operational Excellence: Be the expert in social media and support operations-this is a role for a proven channel specialist focused on flawless execution, not strategy.
• Tool Master: Leverage and optimize enterprise platforms like Sprinklr, Khoros, and Brandwatch to manage and improve customer support on social media.

This isn't just a job; it's a mission to refine and scale a world-class social support system. If you have 3+ years of experience as a Social Support Program Manager, a deep knowledge of the social landscape, and a passion for process improvement, we want to hear from you.

The Details:

• Location: London (Hybrid: Tuesday, Wednesday, Thursday in-office)
• Duration: Until end of August 2026
• Rate: Up to 43.10/hr PAYE
• Start: ASAP

Ready to make a tangible impact on the user experience? Apply now or share your updated CV to sai saranya. digital. com.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.