Floorwalker - Windows 11 & Microsoft Support Specialist

Job Title: Floorwalker (Contract) - Windows 11 & Microsoft Support Specialist

Location: Maidstone, Kent

Contract Length: 5 Months (likely extension)

Day Rate: £150 Per day (Inside IR35)

Start Date: ASAP

Are you an IT support professional with hands-on Windows 11 expertise and a passion for delivering outstanding user support in a fast-paced environment? Chapman Tate are working with a customer who is looking for a proactive Floorwalker to join the team on a contract basis, providing on-site support to end users and ensuring seamless operation of devices, applications, and network configurations.

Key Responsibilities:

• Provide floorwalking support to users, resolving issues proactively and offering guidance on Windows 11 functionality and features.
• Support and troubleshoot the latest Microsoft applications, including M365 suite.
• Perform firewall configuration and ensure security settings are correctly applied.
• Configure, install, and troubleshoot printers and related peripherals.
• Act as a visible point of contact on the floor, delivering excellent customer service and resolving incidents quickly and efficiently.
• Escalate complex technical issues where necessary and work closely with support teams to ensure timely resolution.
• Deliver user education and guidance on best practices and new features.

Key Skills & Experience:

• Proven experience in a Floorwalker, Desktop Support or similar user-facing IT role.
• Strong knowledge of Windows 11 setup, configuration, and troubleshooting.
• Hands-on experience supporting Microsoft 365 applications.
• Experience with firewall configuration and network security fundamentals.
• Strong background in printer deployment and configuration.
• Excellent communication and interpersonal skills with a proactive, customer-centric mindset.
• Ability to work both independently and as part of a team.

Why Join This Project?

• Be at the forefront of Windows 11 deployment and support.
• Work in a dynamic environment with modern Microsoft technologies.
• Opportunity to make a real impact by improving user experience and system performance.

If you're a motivated IT support specialist ready to hit the ground running, we'd love to hear from you.