IT Support Engineer - Microsoft 365, Azure, Cloud

IT Support Engineer - Microsoft 365, Azure, Cloud

Huddersfield (onsite)

A busy IT team are looking for a 1st / 2nd Line Support Engineer to join their Huddersfield office. This role will see you handling escalations, troubleshooting issues, and supporting the delivery of cloud and infrastructure projects.

You'll be working in a fast-paced in-house environment with plenty of variety, from resolving Microsoft 365 tickets to helping with Azure and Intune projects. Networking, Active Directory and Group Policy will also feature regularly, and upcoming projects will give you the chance to get hands-on with Entra ID.

The role would suit an IT enthusiast who enjoys solving problems, delivering results and providing excellent customer service. An MSP background would be a strong advantage as it gives you exposure to different systems, but it is not essential.

Key Tasks

• Take ownership of 2nd Line escalations and resolve issues efficiently
• Troubleshoot Microsoft 365, Azure and Intune environments
• Support Active Directory and Group Policy
• Provide networking support across DNS, IP, LAN/WAN and switches
• Install, upgrade and maintain software and hardware
• Contribute to IT projects including migrations and new rollouts
• Deliver high-quality support to internal users

Our Ideal Candidate

• Solid knowledge of Microsoft 365, Azure, Intune and Active Directory
• Entra ID experience advantageous but not essential
• Proactive approach with strong troubleshooting skills
• Excellent customer service mindset, treating internal teams as customers
• MSP experience advantageous
• Apple and Mac support is a bonus but not essential

This is a great opportunity to join an established IT team where you'll be challenged and supported, with the chance to develop your career while working with modern Microsoft and cloud technologies.