IT Field Service Engineer

Job Title: IT Field Service EngineerSalary: 30-33K + BenefitsLocation: Worthing, SussexJob Type: Permanent, full-timeStandard hours: Mon-Fri, 8am-4.30pm / 9am-5.30pm (40 hours per week) RoleWe have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team.This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background. If you're from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential.Responsibilities

• Building desktops and laptops with Windows 11 OS
• Carry out repairs on desktops, laptops and printers as required
• Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner.
• Customer equipment handovers providing basic training on printers and laptops
• Supporting Interactive Audio-Visual equipment
• Supporting WiFi access points
• Replacing printer toner on site
• Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices.
• Provide hardware and software support on all supported assets.
• Carry out regular audits and stock inventory checks including correct disposal of packaging.
• Maintain a customer focused approach, delivering superb value to the customer base
• Provide excellent customer service at all times; offering empathy and patience to the users
• Take accountability and ownership for all assigned tasks

Key Skills

• Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support roleOR
• Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role
• Excellent customer service
• Proactive approach to work, with a positive and flexible attitude
• Strong communication skills
• A team player who is self-motivated, enthusiastic, and keen to learn
• Full clean driving licence