3rd Line IT Support Engineer

• Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite)
• Salary: £35K-£38K (DOE)
• Benefits: Up to 10% pension 28 days annual leave + bank holidays

A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region.

As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement.

• Windows Server (), Active Directory
• Familiarity with VMware and/or Hyper-V
• Strong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs)
• Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams)
• Experience with Microsoft Endpoint Manager / Intune
• Solid understanding of Azure (including Azure AD and virtual machines)
• Remote Desktop Services
• Backup and recovery solutions across cloud and on-prem environments
• Previous expereince in an Education/MSP setting - preferred
• Full UK driving licence and access to a vehicle

• Experience in technical pre-sales or consultancy roles
• Exposure to project management methodologies
• Commercial awareness and ability to align technical solutions with business needs

• Lead and deliver IT infrastructure projects across educational settings
• Provide remote and onsite support across Hertfordshire
• Act as a senior escalation point for complex technical issues
• Collaborate with Account Managers to scope and design technical solutions
• Maintain technical documentation and contribute to service improvement
• Build trusted relationships with school stakeholders and internal teams

• Competitive salary up to £38,000 DOE
• Hybrid working: 1 day in Stevenage office, 4 days remote/onsite
• Generous pension contribution (up to 10%)
• 28 days annual leave plus bank holidays
• Supportive team environment with real career progression
• Opportunity to work on impactful projects in the education sector

Apply now to (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.

Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton

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