IT Infrastructure Engineer

Role: Infrastructure Engineer / Technical Delivery EngineerSalary: £45,000 - £50,000Setup: Hybrid - ManchesterIndustry: Managed Service Provider (MSP)

Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure?We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role.

What You'll Be Doing

Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation. Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices. Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team. Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact. Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs. Implement security best practices and ensure compliance with industry standards. Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements. Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence. Build strong relationships with clients, providing clear communication and technical expertise.

What We're Looking For

? Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment? Solid experience in BAU support, ideally at 3rd line level, handling complex escalations? Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365)? Excellent troubleshooting skills and ability to remain calm under pressure? Strong communication skills and the ability to work effectively with clients and internal teams? A proactive problem-solver with a passion for technology and service excellence

What's In It For You

£45,000 - £50,000 per annum (DOE) ? Hybrid working - flexible Manchester base Comprehensive benefits package including pension & health cover Career progression & certification support A collaborative, supportive, and forward-thinking team culture

If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you.

Apply now and take the next step in your Infrastructure career!