Field Service Engineer - Desktop Engineer

My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently.

My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites.

What You'll Be Doing

• Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally.

• Collaborating with clients to understand their environments, anticipate needs, and recommend improvements.

• Supporting and mentoring other engineers when required, ensuring high standards across the service desk.

• Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment.

• Running, patching, and terminating cabling for new hardware installations.

• Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions.

The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required.

Essential Skills & Experience:

• Demonstrable experience in a Service Desk or Field Engineer role

• Strong understanding of IT principles and Microsoft Windows Server/Desktop environments

• Excellent troubleshooting and diagnostic skills, both remote and on-site

• Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching

• Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments

• Strong knowledge of Intune, Conditional Access, and related security frameworks

• Comfortable running, patching, and terminating cabling as part of new hardware installations

• A current and valid UK driving license (essential)

The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided.

This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.