My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
18/09/2026
Full time
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Duration: 2 months, plus extension Location: Newport, Port Talbot & Llanelli Your New Role We are seeking to enrol 3x IT Support Engineers to provide services in Newport, Port Talbot & Llanelli, with 1x Engineer covering each site. Own transport and a driving license will be required, as there is a possibility to travel between sites. Your Responsibilities You will be involved in AV Client installations and support to the client's hardware along with endpoint/server deployment. You will handle IMAC by validating requests, preparing and installing equipment, coordinating logistics, and supporting users. VIP Service offers prioritized, onsite IT support to selected users and their assistants. Offers walk-in IT support via Genius Bar, manages device handouts/returns, assists with orders and logistics, and ensures fast printer swaps to avoid production delays. You Will Manage Incident resolution for workplace IT services by diagnosing issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements. Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root cause analysis and documentation IT assets and configurations by maintaining accurate records, updating inventory, handling installations, returns, and disposals, ensuring stock levels, and supporting logistics - all in alignment with customer policies and systems.
18/09/2026
Contractor
Duration: 2 months, plus extension Location: Newport, Port Talbot & Llanelli Your New Role We are seeking to enrol 3x IT Support Engineers to provide services in Newport, Port Talbot & Llanelli, with 1x Engineer covering each site. Own transport and a driving license will be required, as there is a possibility to travel between sites. Your Responsibilities You will be involved in AV Client installations and support to the client's hardware along with endpoint/server deployment. You will handle IMAC by validating requests, preparing and installing equipment, coordinating logistics, and supporting users. VIP Service offers prioritized, onsite IT support to selected users and their assistants. Offers walk-in IT support via Genius Bar, manages device handouts/returns, assists with orders and logistics, and ensures fast printer swaps to avoid production delays. You Will Manage Incident resolution for workplace IT services by diagnosing issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements. Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root cause analysis and documentation IT assets and configurations by maintaining accurate records, updating inventory, handling installations, returns, and disposals, ensuring stock levels, and supporting logistics - all in alignment with customer policies and systems.
Day rate - Between £425-£436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
18/09/2026
Full time
Day rate - Between £425-£436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
Application Analyst (Technical) - Application Modernisation London Market Insurance Location: London EC3 (Hybrid - 2 Days Office / 3 Days Remote) Contract: Initial 4-6 Month Contract with Likely Extensions Rate: 370 per day IR35 Status: Inside IR35 Start Date: ASAP About the Opportunity Our client, a leading London Market Insurance Group, is seeking an experienced Application Analyst (Technical) to join a major application modernisation programme. This role will focus on the discovery, assessment and transformation of legacy business-critical applications, supporting their migration into modern .NET-based solutions hosted within Azure and OpenShift/containerised environments. This is an excellent opportunity for a technically minded analyst who enjoys understanding legacy applications, identifying dependencies and risks, and helping shape technology modernisation strategies that align business and technical objectives. You will work closely with application owners, business stakeholders, architects, developers, infrastructure teams and DevOps specialists to support decision-making throughout the application modernisation lifecycle. Key Responsibilities Conduct detailed technical discovery and assessment of legacy applications. Analyse applications developed using technologies including Excel/VBA, MS Access, VB/VB6 and PowerBuilder. Document application functionality, architecture, integrations, interfaces, data flows and dependencies. Engage with business users and application owners to understand operational processes, application usage and business criticality. Identify technical debt, risks, support requirements and modernisation challenges. Gather and document both technical and functional requirements. Evaluate modernisation approaches including: Re-engineering Re-platforming Application replacement Consolidation Retirement Support the design of future-state solutions leveraging .NET, Azure and OpenShift technologies. Produce high-quality assessment reports, technical documentation and recommendations. Work collaboratively with architecture, development and DevOps teams throughout migration, testing and deployment activities. Essential Skills & Experience The successful candidate will have: Proven experience as an Application Analyst, Technical Analyst, Application Consultant or similar technically focused role. Strong background in application discovery, technical assessment and legacy application modernisation programmes. Hands-on experience assessing and documenting applications built using one or more of the following technologies: Excel/VBA MS Access VB/VB6 PowerBuilder Good understanding of modern .NET application architectures. Experience or exposure to Azure cloud platforms and/or OpenShift container environments. Strong understanding of application architecture, APIs, databases, integrations and system dependencies. Excellent analytical, documentation and requirements-gathering skills. Strong stakeholder management and communication skills, with the ability to work effectively across both technical and non-technical audiences. Ability to translate technical findings into clear business-focused recommendations. Important - Please Only Apply If You Can Clearly Demonstrate The Following Your CV should clearly evidence: A minimum of four years' experience as an Application Analyst, Technical Analyst or similar applications-focused technical role. Proven experience carrying out technical discovery and assessment of legacy applications. Hands-on experience analysing at least one of the following technologies: Excel/VBA MS Access VB/VB6 PowerBuilder Experience contributing to application modernisation, migration or transformation programmes. Knowledge of .NET applications and modernisation approaches. Exposure to Azure and/or OpenShift environments. Strong documentation skills, including the production of application assessments, technical reports and recommendations. The ability to discuss specific examples of the above experience in detail at interview. Applications that do not clearly demonstrate technical discovery, legacy application assessment and modernisation experience are unlikely to be shortlisted. Ideal Candidate You will be a technically credible Application Analyst capable of bridging the gap between legacy applications, business processes and modern platforms. You will bring a consultative approach, strong technical assessment capabilities and the ability to provide meaningful insight and recommendations that support successful application modernisation initiatives. Please Note This role is specifically focused on technical application discovery and legacy application assessment . Candidates whose experience is primarily within Business Analysis, Project Management or functional change environments, without demonstrable hands-on experience in technical application assessment and modernisation activities, are unlikely to be suitable for this opportunity. Apply If you have experience in application discovery, legacy technology assessment, application modernisation and cloud-based transformation initiatives, I would be keen to hear from you. Please apply with an up-to-date CV highlighting your relevant technical application assessment, legacy modernisation and cloud platform experience.
17/09/2026
Full time
Application Analyst (Technical) - Application Modernisation London Market Insurance Location: London EC3 (Hybrid - 2 Days Office / 3 Days Remote) Contract: Initial 4-6 Month Contract with Likely Extensions Rate: 370 per day IR35 Status: Inside IR35 Start Date: ASAP About the Opportunity Our client, a leading London Market Insurance Group, is seeking an experienced Application Analyst (Technical) to join a major application modernisation programme. This role will focus on the discovery, assessment and transformation of legacy business-critical applications, supporting their migration into modern .NET-based solutions hosted within Azure and OpenShift/containerised environments. This is an excellent opportunity for a technically minded analyst who enjoys understanding legacy applications, identifying dependencies and risks, and helping shape technology modernisation strategies that align business and technical objectives. You will work closely with application owners, business stakeholders, architects, developers, infrastructure teams and DevOps specialists to support decision-making throughout the application modernisation lifecycle. Key Responsibilities Conduct detailed technical discovery and assessment of legacy applications. Analyse applications developed using technologies including Excel/VBA, MS Access, VB/VB6 and PowerBuilder. Document application functionality, architecture, integrations, interfaces, data flows and dependencies. Engage with business users and application owners to understand operational processes, application usage and business criticality. Identify technical debt, risks, support requirements and modernisation challenges. Gather and document both technical and functional requirements. Evaluate modernisation approaches including: Re-engineering Re-platforming Application replacement Consolidation Retirement Support the design of future-state solutions leveraging .NET, Azure and OpenShift technologies. Produce high-quality assessment reports, technical documentation and recommendations. Work collaboratively with architecture, development and DevOps teams throughout migration, testing and deployment activities. Essential Skills & Experience The successful candidate will have: Proven experience as an Application Analyst, Technical Analyst, Application Consultant or similar technically focused role. Strong background in application discovery, technical assessment and legacy application modernisation programmes. Hands-on experience assessing and documenting applications built using one or more of the following technologies: Excel/VBA MS Access VB/VB6 PowerBuilder Good understanding of modern .NET application architectures. Experience or exposure to Azure cloud platforms and/or OpenShift container environments. Strong understanding of application architecture, APIs, databases, integrations and system dependencies. Excellent analytical, documentation and requirements-gathering skills. Strong stakeholder management and communication skills, with the ability to work effectively across both technical and non-technical audiences. Ability to translate technical findings into clear business-focused recommendations. Important - Please Only Apply If You Can Clearly Demonstrate The Following Your CV should clearly evidence: A minimum of four years' experience as an Application Analyst, Technical Analyst or similar applications-focused technical role. Proven experience carrying out technical discovery and assessment of legacy applications. Hands-on experience analysing at least one of the following technologies: Excel/VBA MS Access VB/VB6 PowerBuilder Experience contributing to application modernisation, migration or transformation programmes. Knowledge of .NET applications and modernisation approaches. Exposure to Azure and/or OpenShift environments. Strong documentation skills, including the production of application assessments, technical reports and recommendations. The ability to discuss specific examples of the above experience in detail at interview. Applications that do not clearly demonstrate technical discovery, legacy application assessment and modernisation experience are unlikely to be shortlisted. Ideal Candidate You will be a technically credible Application Analyst capable of bridging the gap between legacy applications, business processes and modern platforms. You will bring a consultative approach, strong technical assessment capabilities and the ability to provide meaningful insight and recommendations that support successful application modernisation initiatives. Please Note This role is specifically focused on technical application discovery and legacy application assessment . Candidates whose experience is primarily within Business Analysis, Project Management or functional change environments, without demonstrable hands-on experience in technical application assessment and modernisation activities, are unlikely to be suitable for this opportunity. Apply If you have experience in application discovery, legacy technology assessment, application modernisation and cloud-based transformation initiatives, I would be keen to hear from you. Please apply with an up-to-date CV highlighting your relevant technical application assessment, legacy modernisation and cloud platform experience.
Day rate - Between 425- 436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
16/09/2026
Contractor
Day rate - Between 425- 436 per day outside IR35 Work location - London 3 days a week, 2 days remote Business Analyst Duration 6 months + Location London (EC3 / Lloyd's market area) - minimum 3 days in office per week ROLE SUMMARY I have an exciting long term opportunity for a Contract Business Analyst to work within a premium London Market Insurance client. You will be a core delivery team member for the project to document current-state processes, support process design workshops, manage the standardisation documentation workstream, and coordinate adoption activities across all (re)insurance classes. This is a hands-on, delivery-focused role requiring strong analytical rigour, Lloyds insurance market knowledge, and the ability to operate confidently with senior underwriters and class heads. PURPOSE OF THE ROLE Document current-state underwriting processes across all classes from submission intake to bind. Support process co-design workshops and capture outputs accurately and comprehensively. Manage the standardisation documentation workstream: process maps, variation registers, data capture standards, and playbooks. Coordinate class-by-class rollout activities and track adoption metrics. Support the optimisation opportunities tracker by documenting use case requirements and business case data. KEY RESPONSIBILITIES Current State Documentation & Analysis Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start. Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes. Produce as-is process maps (L1/L2/L3) for submission-to-triage across all (re)insurance classes, including controlled variation capture. Collect and validate baseline metrics data: submission volumes, triage cycle times, UA administrative effort percentages. Process Design Support Drive co-design workshops; capture design decisions, open items, and agreed variations in real time. Maintain the class-level variation register - documenting each variation with rationale, class(es) affected, and approval status. Document the minimum data capture standard for intake Produce clean, version-controlled process documentation at each sprint: base process maps, triage models, referral trigger registers. Support the referral and control framework documentation: control checkpoints, trigger thresholds, ownership model. Rollout Coordination & Adoption Prepare per-class rollout packs: adapted base process, variation summary, intake log template, and triage checklist. Coordinate class scheduling for rollout phases liaising with UW team leads to confirm SME and team availability. Track weekly adoption metrics: process adherence rates, data completeness at intake, triage cycle time against baseline. Maintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teams. Support training delivery: prepare training materials, manage logistics, record attendance. Optimisation Opportunities Support Document initial optimisation opportunity candidates identified during standardisation (context, trigger, class affected). Assist in populating functional and technical requirements for each opportunity under direction of the Process SME. Gather and validate business case data inputs - baseline metrics, effort estimates, and benefit quantification inputs. Programme Governance Attend weekly Programme Working Group meetings and maintain accurate action logs. Update the RAID log with issues, actions, and decisions arising from workshops and daily delivery activity. Produce weekly status summaries for Programme Manager review. Manage the document version control discipline for all engagement artefacts. Experience & Technical Skills 5 years + experience as a Business Analyst in a commercial or specialty insurance environment. Demonstrated experience documenting end-to-end business processes using structured process mapping techniques. Comfortable conducting workshops and stakeholder interviews with senior business users (Underwriters, Class Heads). Strong data collection and analysis skills, able to gather baseline metrics, identify gaps, and present findings clearly. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent process mapping tool). Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity. Highly organised with strong document management discipline - able to maintain version control across Able to work at pace in a sprint-based delivery model with short feedback loops. Practical understanding of the Lloyd's and London company market operating model - how classes are structured, how submissions flow from broker to underwriter, and how bind and post-bind activities are managed. Understanding of the Lloyd's regulatory environment and how compliance considerations (LIC referrals, sanctions, aggregate management) interact with underwriting processes. Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyd's managing agent. If you're currently a Business Analyst with strong insurance sector experience, this could be the opportunity you've been waiting for. We're looking for someone who can engage stakeholders, understand business needs and help deliver change that makes a real difference. Positions like this don't stay open for long. Apply now or contact me directly for immediate consideration.
AV Engineer Salary: 38,000 to 48,000 + Company Van + Overtime Location: M4 Corridor & London Role Type: Permanent, full time Your New Role We are recruiting on behalf of a well-established AV integrator for an experienced AV Installation Engineer to join their growing engineering team. This is a hands on role where you'll take the lead on corporate AV installation projects, overseeing junior engineers while remaining actively involved in the installation, commissioning and delivery of each project. Your Responsibilities You will be delivering a variety of corporate AV installations including: Boardrooms and meeting rooms Training rooms and auditoriums Video conferencing solutions Video walls and digital signage Multi room integrated AV systems You'll lead installations from rack build through to commissioning, ensuring projects are completed to a high standard while maintaining excellent customer relationships on site. You Will Have Strong experience installing AV systems Experience leading installation projects Rack building, wiring, fault finding and commissioning experience Knowledge of AV technologies including Crestron, AMX, Poly, Yealink, Logitech or Cisco Good understanding of IT and networking Ability to read technical drawings, cable schedules and installation documentation Full UK driving licence
10/09/2026
Full time
AV Engineer Salary: 38,000 to 48,000 + Company Van + Overtime Location: M4 Corridor & London Role Type: Permanent, full time Your New Role We are recruiting on behalf of a well-established AV integrator for an experienced AV Installation Engineer to join their growing engineering team. This is a hands on role where you'll take the lead on corporate AV installation projects, overseeing junior engineers while remaining actively involved in the installation, commissioning and delivery of each project. Your Responsibilities You will be delivering a variety of corporate AV installations including: Boardrooms and meeting rooms Training rooms and auditoriums Video conferencing solutions Video walls and digital signage Multi room integrated AV systems You'll lead installations from rack build through to commissioning, ensuring projects are completed to a high standard while maintaining excellent customer relationships on site. You Will Have Strong experience installing AV systems Experience leading installation projects Rack building, wiring, fault finding and commissioning experience Knowledge of AV technologies including Crestron, AMX, Poly, Yealink, Logitech or Cisco Good understanding of IT and networking Ability to read technical drawings, cable schedules and installation documentation Full UK driving licence
Technical Project Manager - Application Modernisation Location: London (2 days per week on-site, 3 days remote) Contract: 4-6 months initial contract with likely extensions Rate: 360- 370 per day (Inside IR35) I'm working with a prestigious insurance client seeking an experienced Technical Project Manager to lead the modernisation of legacy business applications into modern .NET solutions deployed within Azure and OpenShift environments. This is a highly visible role requiring a technically credible Project Manager who can work closely with business stakeholders, developers, architects and infrastructure teams to drive successful application transformation projects. You will be a technically aware Project Manager who can bridge the gap between business and technology teams, guiding applications through the full lifecycle from legacy platforms through to modern .NET solutions deployed into Azure/OpenShift production environments. Key Experience Required Proven experience as a Technical Project Manager or Technical Delivery Manager. Strong understanding of application modernisation and .NET environments. Experience working with legacy technologies including Excel/VBA, MS Access, VB/VB6 and/or PowerBuilder. Experience delivering applications into Azure and/or OpenShift container platforms. Good understanding of Agile, DevOps, CI/CD and application migration projects. Strong stakeholder management and requirements gathering skills. Excellent communication and presentation skills. Stakeholder Engagement The successful candidate will be comfortable: Leading discovery and requirements workshops. Working directly with application owners and business users. Challenging legacy processes and identifying modernisation opportunities. Presenting technical solutions in business-friendly language. Managing stakeholder expectations and competing priorities. Producing project updates and executive-level reporting. Important Information Prior to applying, please ensure you are comfortable with the following: The role is Inside IR35 with a maximum rate of 370 per day. Please do not apply if seeking a higher rate. Attendance in the London EC1 office is required 2 days per week . Applicants must have several years' experience delivering application modernisation projects . This role cannot offer sponsorship . Candidates must have full and unrestricted right to work in the UK , including British Citizens, Irish Citizens, Indefinite Leave to Remain (ILR), Settled Status, Pre-Settled Status (with sufficient validity), or a visa that provides the unrestricted right to undertake this contract assignment. Unfortunately, candidates requiring sponsorship now or in the future cannot be considered.
09/09/2026
Contractor
Technical Project Manager - Application Modernisation Location: London (2 days per week on-site, 3 days remote) Contract: 4-6 months initial contract with likely extensions Rate: 360- 370 per day (Inside IR35) I'm working with a prestigious insurance client seeking an experienced Technical Project Manager to lead the modernisation of legacy business applications into modern .NET solutions deployed within Azure and OpenShift environments. This is a highly visible role requiring a technically credible Project Manager who can work closely with business stakeholders, developers, architects and infrastructure teams to drive successful application transformation projects. You will be a technically aware Project Manager who can bridge the gap between business and technology teams, guiding applications through the full lifecycle from legacy platforms through to modern .NET solutions deployed into Azure/OpenShift production environments. Key Experience Required Proven experience as a Technical Project Manager or Technical Delivery Manager. Strong understanding of application modernisation and .NET environments. Experience working with legacy technologies including Excel/VBA, MS Access, VB/VB6 and/or PowerBuilder. Experience delivering applications into Azure and/or OpenShift container platforms. Good understanding of Agile, DevOps, CI/CD and application migration projects. Strong stakeholder management and requirements gathering skills. Excellent communication and presentation skills. Stakeholder Engagement The successful candidate will be comfortable: Leading discovery and requirements workshops. Working directly with application owners and business users. Challenging legacy processes and identifying modernisation opportunities. Presenting technical solutions in business-friendly language. Managing stakeholder expectations and competing priorities. Producing project updates and executive-level reporting. Important Information Prior to applying, please ensure you are comfortable with the following: The role is Inside IR35 with a maximum rate of 370 per day. Please do not apply if seeking a higher rate. Attendance in the London EC1 office is required 2 days per week . Applicants must have several years' experience delivering application modernisation projects . This role cannot offer sponsorship . Candidates must have full and unrestricted right to work in the UK , including British Citizens, Irish Citizens, Indefinite Leave to Remain (ILR), Settled Status, Pre-Settled Status (with sufficient validity), or a visa that provides the unrestricted right to undertake this contract assignment. Unfortunately, candidates requiring sponsorship now or in the future cannot be considered.
My large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. Skills & Experience Essential: Experience managing an IT service desk and/or desktop support function. Strong experience managing outsourced or third-party technology providers. Proven major incident management experience. Good understanding of hardware and software asset management. Experience developing and improving IT service processes. Excellent communication and stakeholder management skills. Highly organised, resilient and able to manage competing priorities. Desirable: ITIL Foundation or higher. Experience in a multi-site or international environment. Microsoft 365, Intune and/or Autopilot experience. Working Arrangements This is an office-based role , with regular attendance at the principal office and occasional travel to other sites as required. If you match the criteria need to fulfil this requirement, are happy to be on site in London and surrounding areas, inside IR35, please send an up to date CV for an immediate response and more information on a fantastic opportunity with a try great Client.
02/09/2026
Contractor
My large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. Skills & Experience Essential: Experience managing an IT service desk and/or desktop support function. Strong experience managing outsourced or third-party technology providers. Proven major incident management experience. Good understanding of hardware and software asset management. Experience developing and improving IT service processes. Excellent communication and stakeholder management skills. Highly organised, resilient and able to manage competing priorities. Desirable: ITIL Foundation or higher. Experience in a multi-site or international environment. Microsoft 365, Intune and/or Autopilot experience. Working Arrangements This is an office-based role , with regular attendance at the principal office and occasional travel to other sites as required. If you match the criteria need to fulfil this requirement, are happy to be on site in London and surrounding areas, inside IR35, please send an up to date CV for an immediate response and more information on a fantastic opportunity with a try great Client.
